Senior Systems Operations Engineer - L2 Support

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners
• Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents
• Oversee and ensure nightly batch completes within agreed business SLAs
• Fixing the production issues to have zero business impact and ensuring that the SLAs are being met
• Following documented escalation procedures
• Performing application health checks and ensuring that all applications are green before the start of business
• Documenting known production incidents into knowledge base
• Release co-ordination with stakeholders to ensure smooth deployment into production
• Provide UAT or lower environment support as per project requirement
• Participate in BCP/DR activity to ensure BCP readiness of production environment

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bachelor/master's degree with Experience in Application Production Support background
• Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys)
• Good understanding of ITIL concepts like - Incident, Problem and change management
• Ability to communicate clearly and concisely to stakeholders
• Batch Monitoring and email queue support
• Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge – Shell/Perl/PowerShell and/or any ETL experience is desired
• Good understanding and experience on cloud support - PCF & Azure
• Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM

Knowledge on Commercial Lending is an advantage