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NewSpace Technical is proud to be partnering with an innovative and rapidly growing space technology company that is transforming the small satellite sector through cutting-edge Earth observation solutions. As demand for high-performance spaceborne imaging capabilities continues to accelerate, our client is seeking a Senior Systems & Mission Support Engineer to play a critical role at the intersection of engineering excellence, customer success, and mission delivery. This is a unique opportunity for a technically confident engineer who thrives on solving complex system-level challenges, leading customer-facing technical discussions, and ensuring mission success in real-world operational environments. You’ll become a trusted technical authority, helping customers integrate advanced space hardware into their platforms while influencing product improvements and shaping best-in-class support capabilities. This is not a traditional support engineering position. The role sits at the intersection of systems engineering, customer integration, mission operations, and technical leadership. You’ll act as the technical owner for customer mission success, guiding payload integration activities, troubleshooting complex system interactions, and serving as the trusted technical interface between customers and internal engineering teams.
Job Responsibility
Act as the primary technical interface for customers throughout integration, testing, and operational phases
Lead complex technical discussions with confidence, providing expert guidance on system performance, integration, and troubleshooting
Proactively identify technical risks and ensure successful implementation of customer missions
Own and drive resolution of critical technical issues from investigation through to closure
Guide customers through payload integration activities and support successful deployment into larger spacecraft systems
Diagnose and resolve complex cross-system issues involving hardware, software, electronics, and integrated systems
Analyse performance data and translate findings into actionable technical recommendations
Investigate anomalies and system-level behaviours in operational mission environments
Take ownership of technically ambiguous challenges and drive structured resolutions
Develop a deep understanding of product behaviour within real-world customer missions and operational environments
Work closely with engineering, production, and commercial teams to communicate customer requirements and technical challenges
Coordinate stakeholders across multiple disciplines to ensure timely and effective issue resolution
Support product improvements by feeding operational insights back into engineering and development teams
Translate customer challenges into actionable engineering feedback and improvement opportunities
Strengthen support, escalation, and knowledge management processes
Create and maintain technical documentation, troubleshooting guides, and lessons learned
Mentor junior engineers and contribute to a collaborative, high-performance support culture
Champion continuous improvement initiatives that enhance both customer outcomes and product robustness
Requirements
Bachelor’s degree in Engineering, Systems Engineering, Physics, Applied Science, or a related discipline
5-8 years of experience in technical, systems, or engineering-focused roles
Strong understanding of complex multidisciplinary systems and system-level engineering principles
Experience supporting customers or external stakeholders in technical environments
Proven ability to diagnose and resolve complex technical issues
Experience working across engineering and production teams
Exposure to product integration within larger systems
Previous experience mentoring or supporting junior engineers
Ability to communicate confidently with both customers and technical stakeholders
Nice to have
MSc, MEng, or equivalent postgraduate qualification in Aerospace, Mechanical, Optical, Systems Engineering, or a related field
Experience with optical, imaging, sensor-based, or payload systems
Exposure to aerospace, defence, or other high-reliability environments
Experience operating in environments where system-level responsibility exists without full system ownership
Background in customer-facing technical, field engineering, or technical solutions roles
Experience leading technical investigations, root-cause analysis, and anomaly resolution activities
What we offer
Working on real-world space missions with international customers
Exposure to advanced aerospace technologies and complex engineering challenges
A highly visible role with direct impact on mission success and customer outcomes
Collaboration with passionate experts across engineering, systems, and operations
The opportunity to influence product development through real-world customer and mission feedback