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Authoritative MSP Oversight: Serve as the definitive technical point of contact for all third-party MSPs. Evaluate proposals, hold providers accountable to SLAs, and ensure delivery aligns with our architectural vision
Enterprise Ecosystem Integration: Hands-on design, testing, and maintenance of integrations between enterprise applications and business systems via APIs
Stakeholder Bridge Building: Act as the primary technical mediator between vendors, internal teams, and non-technical stakeholders. Translate vendor complexity into clear business insight
Calm Crisis Negotiation: Lead technical triage during outages or high-pressure delivery cycles, managing multi-vendor conflict and directing teams to resolution
Working closely with internal teams, MSPs, and stakeholders, you will integrate and drive progress across five workstreams: Microsoft Dynamics CRM
Microsoft Business Central
SaaS Platform Upgrade
Data Integration and Connected Ecosystem
MSP Coordination and Stakeholder Leadership
Requirements
Experience participating in pre-sales or commercial discussions with strong technical credibility and the ability to shape solutions with clients
Strong troubleshooting and problem-solving skills across interconnected systems and third-party platforms
Ability to present technical architecture to an executive or customer as easily as you can dive into code and data pipelines
Ability to work in fragmented environments and build alignment across multiple MSPs without needing formal authority
Demonstrable experience designing and delivering complex systems integrations with the ability to translate complex technical information
What we offer
35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme