Job Description:
Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day. SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How you'll make an impact: As the Senior Systems Engineer, you will join our dynamic team dedicated to Media Content Engineering. This role is responsible for providing innovative solutions for the Broadcast product team and will be responsible for building and managing systems that directly impact content creation, distribution, and live broadcast. This role will be responsible for delivering products and solutions that directly affect revenue to SiriusXM. What you'll do: As a Senior Systems Engineer, you will be responsible for maintaining, configuring, and ensuring the reliable operation of computer systems within the broadcast content environment. In addition, you will adhere to standard operating procedures within IT Operations, including staff training and documentation. Specifically, job duties include managing Windows servers & workstations, Linux servers, and the VMware virtual environment and the backend hardware supporting our virtual infrastructures. Your primary goal is to guarantee system uptime, performance, resource allocation, and security align with SiriusXM security standards. Server Management: Build, configure, and manage Windows Server (2012–2022) and Linux server environments, including installation, troubleshooting, performance tuning, and software integration. Use SCCM to manage domain computer objects, create application packages, and deploy applications and patches across workstations. Perform backup, restore, rollback, and disaster recovery operations while maintaining system documentation, compliance reporting, and patch/update schedules. Apply core networking fundamentals—OSI/TCP/IP models, subnetting, NIC configuration, and network diagnostics—to ensure stable and secure infrastructure operations. Collaborate with cross-functional teams to resolve server, application, and infrastructure issues and support administrative tasks such as account setup and storage allocation. Hardware Management: Working knowledge of Cisco UCS platform including Cisco UCS Manager and firmware upgrades. Knowledgeable of HP server platform, installing, configuring, and troubleshooting issues. Active Directory (AD) Administration: Oversee the AD domain infrastructure. Manage AD objects, including user accounts and computer objects. Create, modify, and troubleshoot Group Policy objects. Knowledgeable about DNS, creating, managing host records and zones. Proficient with managing DHCP. Patch Management: Experience deploying Microsoft & Linux security patches. Assist in deploying patches to workstations and servers using Ivanti Security Controls. File Servers and Permissions: Manage Network File Servers and FTP resources. Administer end-user accounts and permissions. Virtual Platform: Responsible for Virtual server infrastructure. Monitor and troubleshoot any issues. Collaborate with team members to perform upgrades. Provide recommendations including new features, licensing requirements, high-availability, identity integration and risk assessment as appropriate. Develop and document all aspects of the virtual infrastructure t as well as best practices and operating procedures. Work with application Subject Matter Experts (SMEs) to build and manage virtual machines. Horizon View Virtual Desktop: Conduct design, implementation, administration, and support of the virtual desktop infrastructure including data-center virtualized products and related components, server and data storage systems and systems software. Monitor the virtual desktop environment and take necessary steps to optimize efficiency and improve performance. Develop and document all aspects of the VDI environment as well as best practices and operating procedures. Understand desktop image creation and optimization for optimal workstation performance. Anti-Virus Management: Understanding of anti-virus or endpoint security management. Ability to deploy, configure and troubleshoot endpoint security agent to servers and workstations. User Support: Handle Tier 2 trouble tickets submitted by end users via Service Now. Perform troubleshooting to isolate and diagnose common hardware and software issues.
