CrawlJobs Logo

Senior Systems Engineer- Contact Center

sequelmedtech.com Logo

Sequel Med Tech

Location Icon

Location:
United States , Marlborough

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Reporting to the Director of IT, the Senior System Engineer, Contact Center is responsible for implementing and maintaining configuration, administration, optimization and operational excellence of Sequel’s enterprise contact center technology ecosystem. This position sits within IT Operations and serves as the technical configuration, administration and integrations engineer for contact center systems, integrations and processes. This role collaborates closely with Customer Care, Inside Sales, Product Support, Clinical Operations, Technology & Operations, IT Security, Quality, and external vendors.

Job Responsibility:

  • Serve as the primary administrator and implementor of the contact center configuration, and implementation, including but not limited to configuration, routing logic, integrations, and user management
  • Maintain system reliability, security, and performance
  • Assist with incident response, root cause analysis, and corrective action planning for system issues impacting support operations
  • Serve as the first responder to Contact Center operational and functional incidents
  • Ability to assist Contact Center Voice and Omni-Channel Agents with support and triage of Contact Center related requests
  • Ability to partner with Customer Care, Inside Sales, Product Support, and other teams to understand operational needs and translate them into scalable, effective system and workflow solutions
  • Assist with developing processes, documentation, functional requirements, and configuration specifications for internal engineering teams and vendors
  • Create, manage, and escalate support requests with vendors and internal business partners
  • Maintain system-level documentation and configuration standards

Requirements:

  • Bachelor's degree in computer science, Information Technology, Business, or related field, or equivalent combination of education and experience
  • 5+ years of experience in contact center operations
  • people experience technology
  • Excellent troubleshooting skills
  • Able to adhere to change, compliance, and security regulations and policies
  • Deep technical expertise in contact center technologies, including configuration, routing, analytics, and integrations
  • Strong understanding of workflows, telephony concepts, and omnichannel support
  • Ability to communicate Contact Center configuration and integrations clearly to both technical and non-technical audiences
  • Ability to work independently, manage multiple priorities, and drive outcomes collaboratively

Nice to have:

  • Experience in med-tech, or other regulated, security-conscious industries
  • Knowledge of CRM platforms and their integration with contact center systems
  • Familiarity with workforce management and quality monitoring tools
  • Understanding of privacy/security frameworks
What we offer:
  • 401k plan with a 6% company match and 100% immediate vesting
  • Capped out-of-pocket insulin costs and GLP-1 coverage across all plans
  • Variety of Meritain health insurance plans
  • Flexible Spending Accounts (FSAs) or Health Savings Account (HSA)
  • Vision and dental coverage
  • Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and pet care discounts
  • Employer-paid short-term disability and life insurance
  • Flexible PTO
  • Generous paid holidays
  • Flex Time options

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Sequel Med Tech - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Systems Engineer- Contact Center

Senior Software Engineer, Backend (Voice Platform)

At Cresta, the Voice Platform team is on a mission to transform real-time voice ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
cresta.com Logo
Cresta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science or related field
  • 5+ years of experience in backend system development, distributed systems, or cloud infrastructure
  • Expertise in Go (or a similar systems language) with strong API and service design skills
  • Proven experience with scalable architectures using microservices, workflow orchestration, distributed caching, and cloud databases
  • Strong knowledge of Kubernetes, Docker, and modern cloud infrastructure
  • Solid understanding of networking, real-time communication protocols, and cloud security best practices
  • Demonstrated ability to lead complex technical projects from design through production
Job Responsibility
Job Responsibility
  • Lead the design and development of scalable, distributed backend microservices in Golang (with some Python for AI-related services)
  • Own and evolve voice platform integrations with large-scale enterprise communication and contact center systems
  • Drive initiatives to expand platform capabilities, including bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation
  • Build systems that power conversation intelligence for both remote and in-person interactions
  • Improve observability, reliability, and self-service troubleshooting across the platform
  • Ensure performance, scalability, and resilience of real-time voice pipelines running in the cloud
  • Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments
  • Provide technical guidance, mentorship, and best practices to other engineers on the team
What we offer
What we offer
  • Compensation for this position includes a base salary, equity, and a variety of benefits
Read More
Arrow Right

Voip Pbx Cc Crm Support Tech Lead

We are looking for a highly skilled and experienced VOIP PBX CC CRM Support Tech...
Location
Location
India , Ahmedabad
Salary
Salary:
Not provided
HoduSoft
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
  • 5+ years of experience supporting VOIP, PBX, CRM, and Contact Center (CC) technologies
  • At least 2+ years in a leadership or senior support role
  • Strong experience with Linux (CentOS 7, Debian 12) system administration and troubleshooting
  • Hands-on experience with MariaDB database management
  • Experience managing telephony platforms like FreeSWITCH, OpenSIPS, and RTPengine
  • Proficiency in integrating and supporting Zoho, Salesforce, Freshdesk, Zendesk
  • Experience with system monitoring tools (e.g., Nagios, Zabbix, Prometheus)
  • Strong understanding of VOIP protocols (SIP, RTP), PBX systems (FreeSWITCH, OpenSIPS)
  • Proficient in Linux server administration, including performance tuning, system security, and database optimization
Job Responsibility
Job Responsibility
  • Lead, mentor, and manage a team of support engineers/technicians
  • Assign support tasks, set priorities, and ensure the team adheres to service-level agreements (SLAs)
  • Conduct performance reviews, coaching sessions, and provide continuous learning opportunities
  • Act as the first point of escalation for complex technical issues
  • Troubleshoot and resolve technical issues with PBX systems, VoIP protocols (SIP, RTP), and contact center solutions (ACD, IVR)
  • Manage incident resolutions effectively
  • Ensure the support team logs, tracks, and resolves incidents based on defined SLAs
  • Oversee root cause analysis of recurring issues
  • Oversee the continuous monitoring of VOIP, PBX, CRM, and contact center systems for performance and availability
  • Optimize FreeSWITCH and OpenSIPS configurations
Read More
Arrow Right

Director, Technology Operations

The Director, Technology Operations is accountable for defining and leading the ...
Location
Location
United States of America , Bentonville
Salary
Salary:
110000.00 - 220000.00 USD / Year
walmart.com Logo
Walmart
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent experience in technology operations, business operations, or a related field
  • 8 plus years leading large scale operational, technology, or performance programs in service or contact center environments
  • Demonstrated ownership of enterprise performance metrics such as AHT, productivity, or cost to serve
  • Proven ability to lead complex cross functional initiatives across Operations, Product, and Engineering
  • Strong executive communication and data driven decision making skills
  • Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.
  • Option 2: 8 years’ experience in project management, program management, program operations, or related area.
  • 3 years’ supervisory experience.
Job Responsibility
Job Responsibility
  • Define and execute the CES wide AHT reduction roadmap aligned to enterprise performance goals
  • Own AHT as a measurable outcome across tools, workflows, automation, and AI enabled execution
  • Partner with Operations, Product, and Engineering to prioritize initiatives based on ROI and operational impact
  • Serve as the accountable owner for AHT performance, leading cross functional reviews to track progress, dependencies, and risk
  • Translate operational friction into scalable technology solutions that reduce handle time and cognitive load
  • Drive adoption of workflow orchestration, automation, and AI assisted execution capabilities
  • Identify and retire duplicative or low value tools that increase associate effort or complexity
  • Partner with Quality, Knowledge, and Engineering teams to prevent contact creation by resolving systemic process and tooling defects
  • Ensure solutions are scalable, governable, and aligned with long term CES platform strategy
  • Monitor delivery schedules, adoption, and realized savings across AHT initiatives
What we offer
What we offer
  • Health benefits include medical, vision and dental coverage
  • Financial benefits include 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
  • PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
  • Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
  • Tuition, books, and fees are completely paid for by Walmart
  • Fulltime
Read More
Arrow Right

Senior Engineer, Transmission System Planning

As an Engineer at Eversource, you'll collaborate with industry leaders and play ...
Location
Location
United States , Manchester; East Berlin; Hadley; Springfield; Westwood
Salary
Salary:
125680.00 - 139640.00 USD / Year
eversource.com Logo
EVERSOURCE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Engineering, Electrical preferred
  • Advanced degree preferred
  • Minimum of 5 years of experience in power system engineering
  • Professional Engineer’s License preferred
  • Demonstrated skill and experience in power systems analysis
  • Experience with interconnection applications for large industrial loads beyond Data Centers
  • Experience with TARA, PSSE, PSCAD
  • Experience with scripting for automation (Python) within power system analysis tools
  • Technical understanding of the parameters and functions of the operation of the power delivery system and power system theory
  • Skill in working cross functionally
Job Responsibility
Job Responsibility
  • Perform large-scale integration studies (DER, Data Centers, and more) across CT, MA, and NH
  • Conduct and manage comprehensive power system impact studies (Feasibility, System Impact Studies) for utility-scale DER projects (Solar PV, Wind, BESS) and large Data Center interconnections
  • Responsible to perform detailed analysis using industry-standard tools (e.g., PSS®E, PSCAD, TARA, Synergi) including: Validate the inverter models to ensure they meet relevant industry standards, Steady-State Analysis (Power Flow, Short Circuit, Voltage Stability, Thermal Loading), Dynamic Analysis (Transient Stability, Voltage Ride-Through, Frequency Response), Electromagnetic Transient (EMT) Studies for inverter-based resources (IBR) and complex interactions
  • DER & IBR Focus: Model and analyze the behavior and grid impact of inverter-based resources (solar, wind, BESS), including compliance with modern grid codes
  • Participates with other utilities and the planning staff of the Independent System Operator (ISO) in the preparation of regional transmission expansion studies
  • Identify potential grid issues and develop technically sound and cost-effective mitigation solutions
  • Serve as the primary technical point of contact for utilities (ISOs, Transmission Owners, Distribution Utilities) throughout the interconnection process
  • Prepare clear, concise, and comprehensive technical reports, study results, and presentations for internal stakeholders and external clients/utilities
  • Provide technical guidance and mentorship to junior engineers
  • Contribute to the development of internal study methodologies, standards, and tools
What we offer
What we offer
  • Highly competitive total rewards package
  • Potential incentive
  • Fulltime
Read More
Arrow Right

Senior Product Manager

As a Senior Product Manager, you’ll lead the strategy, roadmap, and delivery of ...
Location
Location
United States , Austin
Salary
Salary:
Not provided
dialpad.com Logo
Dialpad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience building a B2B SaaS product
  • Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities)
  • Proven ability to lead complex products with multiple stakeholders and dependencies
  • Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines)
  • Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work
  • Data-driven mindset with the ability to define KPIs and make informed trade-offs
  • Excellent communication skills — able to influence without authority and clearly articulate decisions
  • Comfort operating in ambiguity and driving clarity in fast-evolving environments
  • Bachelor's degree or equivalent practical experience
Job Responsibility
Job Responsibility
  • Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters
  • Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization
  • Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales
  • Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day
  • Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most
  • Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions
  • Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise
  • Balance short-term customer asks with long-term platform scalability and architectural integrity
  • Monitor the competitive landscape to inform differentiation and positioning
What we offer
What we offer
  • Competitive benefits and perks
  • Robust training program
  • Inclusive office environment
  • Vibrant environment to cultivate collaboration and connection
  • Certified Great Place to Work culture
  • Fulltime
Read More
Arrow Right

Senior Research Engineer - Dynamics 365 Contact Center

We are looking for a Senior Research Engineer to join our team. As a Senior Rese...
Location
Location
Czech Republic , Prague
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND related experience (e.g., statistics predictive analytics, research)
  • OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND related experience (e.g., statistics, predictive analytics, research)
  • OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND related experience (e.g., statistics, predictive analytics, research)
  • OR equivalent experience
  • Experience developing and deploying live production systems, as part of a product team
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Build collaborative relationships with product and business groups to deliver AI-driven impact
  • Research and implement state-of-the-art using foundation models, prompt engineering, RAG, graphs, multi-agent architectures, as well as classical machine learning techniques
  • Fine-tune foundation models using domain-specific datasets
  • Evaluate model behavior on relevance, bias, hallucination, and response quality via offline evaluations, shadow experiments, online experiments, and ROI analysis
  • Build rapid AI solution prototypes, contribute to production deployment of these solutions, debug production code, support MLOps/AIOps
  • Contribute to papers, patents, and conference presentations
  • Translate research into production-ready solutions and measure their impact through A/B testing and telemetry that address customer needs
  • Ability to use data to identify gaps in AI quality, uncover insights and implement PoCs to show proof of concepts
  • Demonstrate deep expertise in AI subfields (e.g., deep learning, Generative AI, NLP, muti-modal models) to translate cutting-edge research into practical, real-world solutions that drive product innovation and business impact
  • Share insights on industry trends and applied technologies with engineering and product teams
  • Fulltime
Read More
Arrow Right

Senior Java Application Development Engineer - IVR Contact Center

Java Application Development Senior Engineer - IVR Contact Center - Assistant Vi...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-12 years of experience in Java and enterprise application development
  • Hands-on experience building and supporting microservices architectures
  • Strong knowledge of REST APIs, Spring Boot, and related Java frameworks
  • Experience with cloud platforms, containers, and CI/CD pipelines
  • Java, Spring boot, Microservices, JavaScript, NodeJS, API Gateways, MongoDB with Exposure to AI/ML concepts, platforms, or model integration in applications
  • Familiarity with frontend technologies or experience collaborating with UI teams
  • Understanding of system design, performance, and basic security principles
  • Good communication skills and the ability to work effectively in agile, cross-functional teams
  • Bachelor’s degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Design, develop, and maintain Java-based microservices that are scalable, secure, and high performing
  • Implement RESTful APIs and integrate services with internal and external systems
  • Collaborate with architects and tech leads to implement solution designs aligned with enterprise standards
  • Contribute to cloud-native development, including containerization, configuration, and deployment of services
  • Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
  • Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
  • Has the ability to operate with a limited level of direct supervision
  • Acts as SME to senior stakeholders and /or other team members
  • Work closely with UI, QA, and product teams to deliver end-to-end features
  • Apply best practices in coding, testing, logging, and monitoring to ensure system reliability
  • Fulltime
Read More
Arrow Right

Senior Software Engineer, Backend (Voice Platform)

At Cresta, the Voice Platform team is on a mission to transform real-time voice ...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
cresta.com Logo
Cresta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science or related field
  • 5+ years of experience in backend system development, distributed systems, or cloud infrastructure
  • Expertise in Go (or a similar systems language) with strong API and service design skills
  • Proven experience with scalable architectures using microservices, workflow orchestration, distributed caching, and cloud databases
  • Strong knowledge of Kubernetes, Docker, and modern cloud infrastructure
  • Solid understanding of networking, real-time communication protocols, and cloud security best practices
  • Demonstrated ability to lead complex technical projects from design through production
Job Responsibility
Job Responsibility
  • Lead the design and development of scalable, distributed backend microservices in Golang (with some Python for AI-related services)
  • Own and evolve voice platform integrations with large-scale enterprise communication and contact center systems
  • Drive initiatives to expand platform capabilities, including bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation
  • Build systems that power conversation intelligence for both remote and in-person interactions
  • Improve observability, reliability, and self-service troubleshooting across the platform
  • Ensure performance, scalability, and resilience of real-time voice pipelines running in the cloud
  • Collaborate with cross-functional teams (ML, product, solution architects) to design end-to-end solutions for customer deployments
  • Provide technical guidance, mentorship, and best practices to other engineers on the team
What we offer
What we offer
  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: 3 weeks in Canada
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy