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We are looking for a Senior Systems Analyst to support and optimize workforce management platforms for a healthcare environment in Hartford, Connecticut. This role will serve as a key partner to HR, Payroll, IT, and operations teams by improving system performance, supporting critical workforce processes, and helping maintain reliable, compliant solutions. The ideal candidate brings strong analytical ability, hands-on experience with UKG Pro and related workforce applications, and a practical approach to solving system and interface issues.
Job Responsibility:
Evaluate business and system needs to define effective solutions for application updates, enhancements, and replacement initiatives
Provide functional support for workforce management tools, including timekeeping, absence management, scheduling, accruals, and related payroll processes
Configure, maintain, and troubleshoot system components to promote data accuracy, operational stability, and timely issue resolution
Create clear documentation for proposed changes, technical specifications, workflows, and implementation activities across multiple initiatives
Partner with HR, Payroll, IT, and operational stakeholders to translate requirements into scalable system designs and support process improvements
Investigate and resolve integration problems between vendor platforms and internal systems, working closely with technical teams and external partners as needed
Develop and execute detailed test strategies for application changes and interfaces, validating results before and after deployment
Contribute to workforce technology projects such as platform migrations, system upgrades, benchmarking efforts, and vendor or product evaluations
Follow organizational information security standards and support compliance with healthcare, privacy, and regulatory requirements tied to sensitive data
Represent the systems function in cross-functional meetings, presentations, or site-based support activities when needed
Requirements:
Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field, or 8+ years of comparable relevant experience
At least 4 years of experience supporting UKG Pro, including workforce management functionality
Minimum 2 years of experience working with Oracle HCM or a comparable enterprise HR system
Demonstrated background in systems analysis, business requirements documentation, and application support
Experience supporting system migration, implementation, or platform transition initiatives
Nice to have:
Healthcare workforce management experience is strongly preferred
Certification in Dell Boomi and/or Workforce Management Analyst certification is preferred