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Senior Systems Analyst / Business Analyst (Digital Banking). About the Role: We are seeking an experienced and highly analytical Senior Systems Analyst / Business Analyst to join our dynamic team. This hybrid role bridges technology and business, playing a critical part in the design, delivery, and optimization of digital banking platforms including online banking, mobile apps, and digital wallets. The ideal candidate brings a strong background in financial services, and a deep understanding of banking systems and digital channels.
Job Responsibility:
Work closely with business stakeholders to gather, analyze, and validate business requirements
Translate business needs into detailed functional and non-functional specifications
Support business case development and feasibility analysis for digital initiatives
Drive the enhancement of customer experience across digital channels
Collaborate with architects and development teams to design end-to-end solutions
Analyze existing systems to identify gaps, inefficiencies, and opportunities for improvement
Participate in system integration planning, including APIs and third-party platforms (e.g., digital wallets, payment gateways)
Ensure alignment between business needs and technical implementation
Lead requirements definition and support delivery of digital banking products, including: Online banking, Mobile banking applications, Digital wallets
Contribute to the roadmap for digital innovation, staying abreast of fintech and mobile trends
Ensure solutions are user-centric, secure, and scalable
Engage with a wide range of internal and external stakeholders, including: Business units (Retail, Corporate, Risk, Compliance), IT teams, Third-party vendors and fintech partners
Communicate complex technical concepts to non-technical audiences
Facilitate workshops, requirement sessions, and user acceptance testing (UAT)
Requirements:
10–15 years of experience in a Systems Analyst / Business Analyst role or similar
Proven experience in banking or financial services, with deep understanding of banking operations and regulatory environments
Hands-on experience with digital banking platforms: online banking, mobile banking, and digital wallets
Strong understanding of systems architecture, integration patterns, and APIs
Track record of successful end-to-end project delivery in complex environments
Exceptional analytical, problem-solving, and communication skills
Experience working in or supporting banks in Africa (West, East, or Southern Africa markets preferred)
Familiarity with payment systems, AML/KYC compliance, and mobile money ecosystems
Agile / Scrum experience and familiarity with tools like Jira, Confluence, etc.
Bachelor's or Master’s degree in Computer Science, Information Systems, Finance, or a related field
Nice to have:
Experience working in or with African markets is highly desirable