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We are seeking a Systems Administrator / Operations Support Specialist to provide high-level technical expertise and Tier 3 support for complex enterprise environments. This role is a blend of traditional systems administration, network security, and quality assurance. You will be responsible for the health of integrated technical environments, including server clusters, virtualized infrastructure, and security components. The ideal candidate will bridge the gap between day-to-day operations and project-based improvements, ensuring all activities adhere to ISO 27001 and ITIL standards.
Job Responsibility:
Build, maintain, and support network and security infrastructure, including Cisco switches/routers, firewalls (Check Point), and VPNs
Manage and configure virtual environments using VMware (ESXi, vSphere) and provide support for Citrix NetScaler
Oversee Microsoft Server and Active Directory environments, performing data recovery, server backups, and patch management
Utilize a robust toolset including SolarWinds, Splunk, and Hyperic to monitor system dashboards, review logs, and proactively resolve alerts
Lead Incident, Problem, and Change Management processes using FootPrints
design and customize ITSM tools to meet business requirements
Lead technology troubleshooting and root-cause analysis
set up test environments and perform QA validations in production during off-hours
Ensure all infrastructure follows security hardening standards, geofencing policies, and ISO 27001 guidelines
Create and review build books, run books, deployment guides, and back-out plans for technical upgrades
Requirements:
10+ years of experience building and supporting network and security infrastructure
Hands-on experience with routers, switches, firewalls, and IPS
Proficiency with McAfee security tools (AV, HIPS, NIPS) is preferred
5+ years in complex environments involving Windows/Linux servers, Oracle, and SQL Server
Experience with Cisco VOIP components and integrated voice/data switching systems
2+ years of experience with ITIL service management processes
ITIL Foundation certification is a significant asset
Specialized experience in configuring and migrating data within FootPrints or similar ticketing systems
Experience in the healthcare industry and knowledge of personal health information protection legislation (Asset)
Strong leadership skills with the ability to act as a liaison between end-users and specialized technical teams (DBAs, Network Admins)
Nice to have:
Experience in the healthcare industry and knowledge of personal health information protection legislation
ITIL Foundation certification
What we offer:
Mission-Critical Influence: Manage the foundational technology for high-stakes environments where system uptime and data privacy are paramount
Technical Breadth: Work across a vast stack of industry-leading tools, from VMware and Citrix to Cisco VOIP and Splunk
Strategic Role: Provide operational advice to management on the impacts of infrastructure changes and lead the root-cause analysis for complex system issues
Structured Environment: Benefit from clearly defined processes based on ISO 27001 and ITIL best practices