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Alter Domus is seeking a skilled and proactive Microsoft 365 Specialist (Senior System Engineer) to join our Global IT Operations team. This role is essential in ensuring the effective deployment, management, and security of our Microsoft 365 environment. You will also engage with key stakeholders and leverage your technical expertise to enhance end user experience. This position requires a blend of technical expertise, problem-solving skills, and effective communication to ensure seamless operations and support for our global user base. The ideal candidate will possess a deep understanding of Microsoft ecosystem, particularly Microsoft 365 services, and will be responsible for implementing best practices to safeguard our data and enhance productivity across the organization.
Job Responsibility:
Microsoft 365 Administration: Manage and support the Microsoft 365 environment, including Exchange Online, Intune, SharePoint, Defender, Entra ID and Teams
Collaboration and Integration: Collaborate with cross-functional teams to integrate Microsoft 365 solutions with existing systems and workflows, enhancing overall operational efficiency
License Management: Oversee the procurement, allocation, and management of Microsoft 365 licenses, ensuring compliance with licensing agreements and optimizing license usage across the organization
Security Management: Implement and maintain security protocols and best practices (CIS) to protect sensitive data within the Microsoft ecosystem, including user access controls, data loss prevention, and threat protection measures
Monitoring and Reporting: Monitor system performance and security incidents, generating reports and insights to inform decision-making and improve service delivery
Support and Training: Deliver technical support and training to the Level 1 and Level 2 teams
Continuous Improvement: Stay updated on the latest Microsoft 365 features and security trends, recommending enhancements and upgrades to improve functionality and security posture
Documentation: Develop and maintain comprehensive documentation that supports end user operations, including guides for troubleshooting common issues, step-by-step instructions and best practices
Requirements:
Minimum of 6 years of relevant experience in the IT industry
Exceptional oral and written communication skills
Detail-oriented and organized, with a proven ability to meet deadlines in a fast-paced environment
Strong work ethic, responsiveness, and a commitment to customer service excellence
Excellent team player with strong interpersonal skills
Self-motivated and capable of thriving in a project-based environment
Nice to have:
Knowledge of the Apple ecosystem (JAMF) would be considered an advantage
What we offer:
Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location
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