Senior System Engineer

• Manage and support the Microsoft 365 environment, including Exchange Online, Intune, SharePoint, Defender, Entra ID and Teams
• Collaborate with cross-functional teams to integrate Microsoft 365 solutions with existing systems and workflows, enhancing overall operational efficiency
• Oversee the procurement, allocation, and management of Microsoft 365 licenses, ensuring compliance with licensing agreements and optimizing license usage across the organization
• Implement and maintain security protocols and best practices (CIS) to protect sensitive data within the Microsoft ecosystem, including user access controls, data loss prevention, and threat protection measures
• Monitor system performance and security incidents, generating reports and insights to inform decision-making and improve service delivery
• Deliver technical support and training to the Level 1 and Level 2 teams
• Stay updated on the latest Microsoft 365 features and security trends, recommending enhancements and upgrades to improve functionality and security posture
• Develop and maintain comprehensive documentation that supports end user operations, including guides for troubleshooting common issues, step-by-step instructions and best practices

• Minimum of 6 years of relevant experience in the IT industry
• Exceptional oral and written communication skills
• Detail-oriented and organized, with a proven ability to meet deadlines in a fast-paced environment
• Strong work ethic, responsiveness, and a commitment to customer service excellence
• Excellent team player with strong interpersonal skills
• Self-motivated and capable of thriving in a project-based environment
• Advanced expertise in mail flow, hybrid configurations, transport rules, connectors, and accepted domains. Strong troubleshooting: message trace, header analysis
• Strong knowledge in Conditional Access, Identity Protection, MFA, Single Sign-On
• Intune Management: Device compliance, Windows Autopatch & Autopilot, Security baselines, configuration profiles, update rings, and app deployment
• Defender XDR ecosystem: Defender for Endpoint, Identity, Office, Cloud Apps
• PowerShell, Graph API queries, automation scripts, bulk provisioning
• Proficient in managing Active Directory, Group Policy
• Proven experience in End User Experience Support, with a focus on delivering high-quality service and support

Knowledge of the Apple ecosystem (JAMF) would be considered an advantage

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location