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NTT DATA Logo NTT DATA · IT - Administration

Senior / System Engineer (VEEAM/VMWare/Linux)

Singapore, Singapore · Job Posted May 30, 2026
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Job Description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Job Responsibility

  • Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
  • Timely and consistent updates of tickets with resolution tasks performed
  • Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem
  • Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
  • Communicates with other teams and clients for extending support
  • Acts as emergency support contact as needed, for critical client and business-impacting issues
  • Supports, tracks, and documents change implementation
  • Provides timely escalation of all tickets to management with ensuing updates, where applicable
  • Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks
  • Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices
  • Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments
  • Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams
  • Performs quality audits, covering process, service experience, ticket updates, etc. as required
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  • May work on implementing and delivering disaster recovery functions and tests
  • Performs any other related task as required

Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
  • Relevant certifications include (but not limited to) - VMware certified Professional: DATA Centre Virtualization
  • VMware Certified Specialist – Cloud Provider
  • VMware Site recovery Manager: Install, Configure, Manage
  • Microsoft Certified: Azure Architect Expert
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer (VMCE)
  • Rubrik Certified Systems Administrator
  • Storage HDS
  • VMware VRA
  • Ansible
  • Opswat, Splunk, Cyberark
  • Nvidia AI
  • SRE, Devops, Gitlab, Automation
NTT DATA - All Job Offers

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