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Senior System Engineer II

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Alter Domus

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Location:
India , Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Alter Domus is seeking a Senior System Engineer to join our Global IT Operations team. In this role, you will engage with key stakeholders and leverage your technical expertise to enhance end user experience, particularly in the management of applications and workstations. This position requires a blend of technical expertise, problem-solving skills, and effective communication to ensure seamless operations and support for our global user base. At Alter Domus, we foster a unique culture that encourages teamwork and rewards hard work. You will thrive in a dynamic, international corporate environment, with access to customized training tailored to your career development needs. This position is based in our Hyderabad office and offers a blend of remote and onsite work.

Job Responsibility:

  • Manage application packaging using Microsoft Intune & MECM (SCCM), ensuring that applications are deployed effectively and meet user requirements
  • Configure, deploy, and maintain workstations, domain accounts, and other hardware/software applications to optimize user productivity and satisfaction
  • Engage directly with end users through various channels (in-person, phone and ticketing) to diagnose and resolve technical issues efficiently
  • Prioritize the end user experience by providing exceptional support and solutions tailored to user needs, ensuring seamless interaction with IT services
  • Oversee critical server-related resources, including Active Directory (AD), DHCP, DNS, and Group Policy Objects (GPO)
  • Ensure timely application of patches and adherence to security protocols
  • Collaborate with a global IT team to support users across different regions, ensuring a high level of service and responsiveness
  • Maintain clear and consistent communication regarding project progress and status updates with stakeholders
  • Develop and maintain comprehensive documentation that supports end user operations, including guides for troubleshooting common issues, step-by-step instructions and best practices

Requirements:

  • Minimum of 6 years of relevant experience in the IT industry
  • Exceptional oral and written communication skills
  • Detail-oriented and organized, with a proven ability to meet deadlines in a fast-paced environment
  • Strong work ethic, responsiveness, and a commitment to customer service excellence
  • Excellent team player with strong interpersonal skills
  • Self-motivated and capable of thriving in a project-based environment
  • In-depth knowledge of Microsoft technologies, particularly in app packaging and deployment using Microsoft Intune and MECM (SCCM)
  • Proficient in managing Active Directory, DHCP, DNS, and GPO
  • Proven experience in End User Experience Support, with a focus on delivering high-quality service and support for workstations and applications
What we offer:
  • Support for professional accreditations
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Additional Information:

Job Posted:
February 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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