Senior System Analyst Job at NTT DATA (Jakarta Selatan)

Senior System Analyst

NTT DATA

Location:
Indonesia , Jakarta Selatan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Senior Business Analyst at NTT DATA, you will be responsible for analyzing complex business problems and providing technology solutions. This role requires advanced knowledge of business practices, excellent communication skills, and the ability to manage multiple projects. A bachelor’s degree in Business or Information Technology is required, along with relevant certifications. Join a diverse and inclusive workplace that values innovation and client success.

Job Responsibility:

Acts as a bridge between the business problems and the technology solutions
Analyzes, transforms and ultimately resolves the business problems with the help of technology
Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
Delivers business projects in line with sponsor requirements and enterprise architecture
Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
Assists with the resolution of issues pertaining to the service
Adheres to and follows the relevant development and support processes
Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
Takes responsibility for delivery of multiple project elements with no supervision
Ensures the development of concepts and the management of these from inception through to post deployment

Requirements:

Advanced understanding of business practices and processes
Excellent team player who displays good client service orientation with well-developed administrative and organization skills
Advanced expertise in specific systems, processes and technologies that they will be required to analyze
Meticulous attention to detail whilst working under pressure
Excellent verbal and written communication skills
Advanced process mapping technology knowledge
Ability to build rapport and engage effectively with a variety of stakeholders
Advanced knowledge of project management methodology
Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
Extended working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Extended understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator
Bachelor’s degree or equivalent in Business or Information Technology or a related field
Project management certification would be advantageous
Professional in Business Analysis certification is preferred
IIBA Membership required
Relevant technology certification(s) required, such as ITIL
Advanced experience as a Business Analyst gained within a technology services environment
Advanced demonstrable experience as a system administrator or developer would be advantageous
Advanced experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
Advanced demonstrable experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems

Nice to have:

Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Project management certification would be advantageous
Professional in Business Analysis certification is preferred
Advanced demonstrable experience as a system administrator or developer would be advantageous

Additional Information:

Job Posted:
January 24, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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