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To provide technical support for assigned applications.
Job Responsibility:
Perform technical application configuration and configure/run reports at user request
Codes, tests, debugs, implements, and documents programs or technical configuration
Interact with Business and Clinical representatives during the software build or configuration and test process
Communications effectively with all parties related to assigned process are and internal management
Identify and escalate critical issues in a timely manner
Participate in focus groups, workshops, committee meetings, and attend vendor training and demonstrations
Establish a consistent communication strategy with outside vendors/agencies and defines the associated deliverables
Work with Clinical and/or Business Analyst to understand the end user’s product specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Requirements:
Bachelors Degree Information Technology, Business Admin or related field
OR equivalent combination of education and experience.
5 or more years healthcare IT experience.
5 or more years extensive experience in providing technical support and maintenance in assigned product.