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Senior Supported Housing Officer

United Kingdom, Croydon 32404.74 - 33700.93 GBP / Year · Job Posted March 13, 2026
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Job Description

Are you experienced in social housing and mental health support, with the ability to guide a team to deliver high standards? Do you have the confidence to manage complex situations, supervise staff and ensure safe, well-run housing services? Quo Vadis Trust (QVT) is a specialist housing charity based in South East London. We are now seeking a Senior Supported Housing Officer to join our Operations team. Reporting to the Housing Manager, you will oversee Supported Housing Officers and Bank Workers across our Croydon schemes. You will ensure clients receive a responsive, high-quality service that promotes wellbeing and independence. You will also deputise for the Housing Manager when required and take part in the On-Call Management rota. This role involves regular travel between schemes.

Job Responsibility

  • Deliver an effective and client-focused housing support service
  • Support Housing Officers to set clear, measurable goals with clients
  • Complete regular audits of Inform, our client management database
  • Prepare reports on client matters and service delivery
  • Ensure properties are safe, well maintained and compliant with Health and Safety legislation
  • Record and report any breaches of policy, procedure or performance concerns
  • Oversee safeguarding practice in line with organisational policy
  • Provide supervision to Supported Housing Officers and Bank Workers
  • Oversee Relief Worker supervision and training
  • Provide cover across QVT schemes where required
  • Liaise with external agencies and attend meetings

Requirements

  • Experience in social housing
  • Experience in the mental health sector
  • GCSE English and Maths (or equivalent)
  • Strong working knowledge of welfare benefits linked to housing
  • Good IT skills, including Microsoft packages and client databases
  • Clear written and verbal communication skills
  • The ability to manage competing priorities and meet deadlines
  • Awareness of tenancy sustainment and current housing issues
  • Enhanced DBS clearance
  • Flexibility to work unsociable hours as part of the On-Call rota

Nice to have

  • A driving licence and access to a vehicle
  • Line management experience

What we offer

  • Salary progression after successful probation
  • Full-time hours, 35 per week
  • Paid enhanced DBS check
  • Opportunity to take on leadership responsibility
  • Meaningful work within a respected specialist housing charity
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