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Senior Support Worker / Team Leader

United Kingdom, Sutton Coldfield, Birmingham 32000.00 - 34000.00 GBP / Year · Job Posted January 22, 2026
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Job Description

This is a residential children's care home in Sutton Coldfield providing high-quality, child-centred care to young people under 18. The service adopts a therapeutic and trauma-informed approach, offering a safe, structured, and nurturing environment that supports emotional wellbeing, stability, and positive development. The role focuses on achieving positive outcomes for children and young females through safe, personalised, small-group residential care. You will contribute to a therapeutic care environment that promotes emotional wellbeing, positive identity, and individual growth.

Job Responsibility

  • Deliver high-quality, child-centred, trauma-informed care
  • Maintain a clinical and therapeutic approach, including supporting young people who self-harm
  • Support emotional regulation, routines, education, and daily living
  • Promote self-esteem, resilience, and wellbeing
  • Encourage educational, social, and developmental opportunities
  • Promote health, wellbeing, and social inclusion
  • Lead shifts safely and effectively
  • Act as a role model and mentor to Support Workers
  • Provide guidance, handovers, and reflective support
  • Support staff induction and development
  • Act up in the absence of management
  • Work flexibly across residential homes if required
  • Contribute to care planning, risk assessments, and behaviour support plans
  • Manage challenging behaviour in line with policy and legislation
  • Safeguard young people at all times
  • Work collaboratively with families and professionals
  • Support family contact and home visits
  • Maintain accurate records in line with data protection
  • Support domestic tasks and effective use of resources

Requirements

  • Level 3 in Children & Young People / Childcare OR Level 4+ in Health & Social Care
  • Experience supporting children and young people under 18
  • Clinical or therapeutic experience (e.g. trauma, mental health)
  • Previous Senior Support Worker or Team Leader experience
  • Strong safeguarding knowledge
  • Confidence leading shifts and supporting staff

Nice to have

  • Experience with EBD, trauma, or complex needs
  • Knowledge of PACE or trauma-informed practice
  • Experience working with clinicians or therapists

What we offer

  • Paid sleep-ins (£55 per sleep)
  • Structured rota and work-life balance
  • Ongoing training and development
  • Supportive leadership and progression

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