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Senior Support Worker Homelessness Service

United Kingdom, Oxford 28428.00 GBP / Year · Job Posted March 22, 2026
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Job Description

A respected homelessness support provider across Oxfordshire is seeking a Senior Support Worker to join their dedicated team supporting individuals experiencing homelessness and complex health needs. This role forms part of a specialist Step-Up and Step-Down accommodation service, supporting individuals leaving hospital under the Discharge to Assess model, as well as people who may otherwise be at risk of hospital admission and require short-term accommodation and support. Working within a small, dynamic, and supportive team, you will play a key role in delivering high-quality, person-centred support, managing complex cases, and helping individuals move towards stability and independent living. This is a highly rewarding opportunity for someone passionate about making a real difference to people experiencing homelessness.

Job Responsibility

  • Support the delivery of a safe and supportive accommodation service
  • Assess and manage risk for individuals accessing the service
  • Deliver case management for clients with complex needs
  • Work collaboratively with health services, housing providers, and community organisations
  • Develop and implement holistic support and move-on plans
  • Support residents in identifying suitable move-on options within six weeks
  • Maintain Housing Benefit claims and housing management tasks
  • Manage challenging situations while ensuring the safety of residents and staff
  • Maintain accurate records and update internal systems
  • Report safeguarding concerns promptly in line with procedures
  • Build positive relationships with residents, professionals, and local services
  • Work as part of a rota including evenings, weekends, and bank holidays

Requirements

  • Understanding of the challenges faced by people experiencing homelessness
  • Experience working in a frontline, face-to-face support role
  • Experience supporting individuals with complex needs, including: Mental health
  • Physical health needs
  • Substance misuse
  • Knowledge of trauma-informed approaches
  • Strong communication and relationship-building skills
  • Ability to manage challenging situations
  • Good IT skills including Microsoft Office
  • Strong organisational and case management skills

Nice to have

  • Experience in supported housing, hostels, or homelessness services
  • Understanding of move-on pathways and housing options

What we offer

  • Annual Leave
  • Pension
  • Benefits
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