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Senior Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Beverly Hills

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment.

Job Responsibility:

  • Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation
  • Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools
  • Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems
  • Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles
  • Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively
  • Collaborate with the city’s IT team to address both fire-specific and general municipal IT needs
  • Evaluate, test, and debug municipal and public safety applications to meet operational requirements
  • Coordinate schedules for routine IT projects and ensure timely delivery of support services
  • Assist with office automation and mobile device management citywide, balancing competing priorities effectively

Requirements:

  • At least one year of experience in computer systems analysis, design, or programming, preferably in a public safety or municipal environment
  • Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred
  • Proficiency in troubleshooting hardware and software issues, including mobile and in-vehicle technologies
  • Hands-on experience with Computer Aided Dispatch systems, Records Management Systems, and station alerting tools
  • Strong vendor management skills and the ability to maintain excellent communication with stakeholders
  • Familiarity with Active Directory, Microsoft Windows 10, and mobile device management tools
  • Experience with audio-visual systems and service desk ticket management
  • Strong customer service orientation combined with the ability to work onsite across multiple locations
What we offer:
  • Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
  • Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 12, 2026

Work Type:
On-site work
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