Senior Support Specialist Job at Uber (Lisbon)

Trading Desk Support Senior Specialist

Trading Desk Support Senior Specialist is a critical subject matter expert posit...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Min. 6 years of relevant experience
Proficient English knowledge
High stress resistance
In-depth knowledge of various capital market products (Equities, Derivatives, Fixed Income, FX, etc.) and their operational lifecycles
Consistently demonstrates clear and concise written and verbal communication skills
Strong understanding of trade lifecycle processes, including trade capture, confirmation, settlement, and reconciliation
Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders

Job Responsibility

Governance of Middle Office activities conducted by 3rd party vendor
Monitors trade flows and troubleshoot any trade discrepancies or breaks, liaising with brokers, custodians, and counterparties as necessary
Maintain trade support processes and procedures to enhance operational efficiency and mitigate risk
Provide training and support to junior team members and assist in their professional development
Analyze trade data and generates reports to monitor trade activity, identify trends, and support decision-making processes
Stay updated on industry trends, market developments, and regulatory changes impacting trade operations
Provide support for trade execution, including trade confirmation, settlement, and reconciliation
Monitor trade lifecycle events and ensure trades are processed accurately and in a timely manner
Participate in the testing and implementation of trading systems and upgrades or enhancements
Investigate and resolve trade discrepancies or breaks with brokers, custodians, and counterparties

What we offer

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan
Multisport
Holiday allowance
Private Medical Care Program
Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

Fulltime

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Senior Customer Support Specialist

Paymode, LLC is looking for a Tier 1 Application Support Specialist. As a member...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of experience in a customer service or helpdesk role
Proven ability to troubleshoot and support customers using software applications
Must have excellent listening and communication skills (written and verbal) with the ability follow instructions
Highly organized with good analytical problem-solving abilities
Must have strong written and communication skills, including the ability to effectively interact with internal teams, partners, and customers
Ability to multi-task in a fast-paced constantly evolving workplace
Candidates must be eligible to work in the US for any employer

Job Responsibility

Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly, with a high level of service
Provide outstanding customer service to both internal and external customers
Thoroughly document findings, next steps, and learnings in tickets
Contribute to team documentation to facilitate knowledge sharing
Actively manage assigned tickets to ensure adherence to SLA’s
Ensure daily updates are provided to customers, expectations are clearly set and proactive internal follow up is performed
Conduct screen-share sessions with customers to troubleshoot issues, assist with navigating the application and/or reproduce reported issues
Deliver and perform against position and team performance metrics
Work with cross functional teams to research and resolve customer issues
Collaborate on issue resolution and escalate issues requiring technical resources

Senior Digital Design (BIM) Support Specialist

This senior role provides high-level, hands-on support and guidance across Purce...

Location

United Kingdom , London

Salary:

Not provided

Purcell

Expiration Date

Until further notice

Requirements

Architectural background with a clear passion for utilising digital tools to assist and support with project delivery
10+ years’ experience in BIM/digital support roles within architecture
Advanced knowledge of Revit, AutoCAD, ACC, and associated digital platforms
Strong working knowledge of BS EN ISO 19650 standard and proven experience embedding these in live projects
BIM certification (or equivalent) is highly desirable
Confident and engaging communicator, capable of leading training, workshops, and consultant meetings
Experienced in supporting staff at all levels
Proactive, highly organised, with good communication skills, with a commitment to quality and compliance
Ability to balance strategic thinking with hands-on delivery

Job Responsibility

Provide expert day-to-day support to project teams on Revit, AutoCAD, Autodesk Construction Cloud (ACC), Project CDE solutions, Atvero (document management), and related digital tools
Act as a lead facilitator for digital coordination, running clash avoidance workshops, regular model performance audits, and supporting teams through issue resolutions with external consultants
Champion compliance with the BS EN ISO 19650 suite of standards, embedding Purcell’s BIM protocols and ensuring consistent application across projects
Assist with the development and roll-out of training, CPDs, and best-practice workshops on modelling techniques, project setup, and digital workflows
Support the Head of BIM in evolving Purcell’s digital standards, templates, and guidance documents, contributing to continuous improvement
Oversee project information reviews, meeting both client and Purcell’s quality and compliance requirements
Provide support and guidance to staff, to develop digital skills across the studio
Collaborate with consultants, clients, and multidisciplinary teams to resolve coordination challenges and enhance collaboration
Act as a senior, trusted point of contact for digital delivery queries across the London studio
Capture and disseminate lessons learned, helping shape practice-wide strategies for digital innovation

What we offer

Agile, flexible and hybrid working, (a minimum of 3 days in office, up to 2 days WFH)
Annual leave increasing with long service
Life assurance
Study sponsorship with paid study leave
Sabbaticals
Employee assistance programme
Season ticket loans
Cycle to work scheme
Virtual GP service
Subscription fees

Fulltime

Senior IT Specialist

Together with your team, you will have the opportunity to provide technical supp...

Location

Italy , Torino (Turin)

Salary:

Not provided

Regola S.r.l.

Expiration Date

Until further notice

Requirements

5+ years of previous experience in the role
Managing and monitoring of existing systems and infrastructure (Microsoft environments, VMware environments, Linux environments)
Experience with monitoring tools (Zabbix)
Experience of using ticketing systems
Scripting knowledge (Bash, Powershell)
TSQL language
Networking and IT infrastructure (Cisco, Aruba, Ubiquiti, microtik)
ITIL certification
Technical certifications (Microsoft, VMware, Cisco, Security)
English B2

Job Responsibility

Installing, configuring, testing, and maintaining operating systems, application software and system management tools
Ensuring the integrity and high availability of our infrastructure (Disaster Recovery, Business Continuity)
Performing on-site and remote technical support
Implementing and supporting disaster recovery / business continuity solutions
Maintaining system documentation to include system reviews and recommendations
Identifying potential issues and proactively proposing solutions and improvements
Securing systems by establishing and enforcing policies and defining and monitoring access
Troubleshooting and fault finding if issues arise
Fulfilling ad hoc tasks and projects as required by the Company
Contributing to the definition and implementation of project best practices and quality processes

Fulltime

Sales Support Specialist

The Sales Support Specialist is an ongoing customer liaison for our managed serv...

Location

United States , Glastonbury

Salary:

Not provided

Kelser

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a customer-facing sales support role
Excellent written, verbal communication, and documentation skills
Demonstrated organizational skills and proven analytical, planning, problem-solving and decision-making skills
Interest in the challenge, excitement, and responsibility of a fast-paced, growth environment
Excellent communication and customer service skills
Strong work ethic, reliability and ability to work independently and meet strict deadlines
Ability to multi-task and adapt to shifting priorities, demands and tight timelines
Ability to work autonomously with minimal direction and collaboratively as part of a team

Job Responsibility

Direct and manage projects from beginning to end, for managed services clients
Manage documentation records for customer engagements, including Statements of Work, Managed Services Provider Agreements, and Change Orders
Manage product intake for coordination and installation for the customer
Define project scope, goals and deliverables that support business goals in collaboration with senior management and appropriate stakeholders
Proactively manage changes in project scope, identify potential issues, and devise contingency plans
Develop full-scale project plans and track timelines, milestones and deliverables using provided tools
Set, manage, and communicate project expectations in a timely and concise way with team members and the client
Promote Kelser services, products, and partnerships
Track and manage contacts and opportunities within CRM
Attend trainings and certification programs as required

What we offer

Medical/Dental/Eye Care Insurance
Flexible Paid Time Off
Hybrid Work Schedule
401(k)
Profit-Sharing
Short Term/Long Term Disability Insurance
Life Insurance
Paid Holidays
Employee Purchase Program
Free Coffee

Fulltime

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...

Location

United States

Salary:

65000.00 - 85500.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

Experience with Airtable, personally or professionally
Experience in an enterprise-focused technical support role within a B2B tech environment
Excellent written and verbal communication skills
Strong analytical skills and technical aptitude for solving complex problems
Natural curiosity and continuous learning mindset
Self-driven desire to exceed expectations
Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

Job Responsibility

Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
Escalate complex issues to senior technical teams or relevant stakeholders
Accurately document all customer interactions and technical issues in Salesforce
Contribute to the growth of Airtable’s knowledge base by creating and updating resources
Stay ahead of new features and product updates
Educate customers on best practices and help them leverage Airtable

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Reception & Office Support Specialist

Our client is seeking a dynamic Reception & Office Support Specialist to be the ...

Location

United Kingdom , London

Salary:

14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

cheerful, proactive individual with excellent communication skills
strong organisational abilities and a keen eye for detail
experience in office support, reception, or administrative roles is a plus
team player who can juggle multiple tasks with a smile

Job Responsibility

Greet and assist visitors, clients, and team members with a warm, professional smile
manage incoming calls and direct inquiries to the right staff members
coordinate visitor access and uphold security protocols
handle incoming and outgoing mail, deliveries, and courier services
collaborate with the Office Manager to maintain a clean, safe, and efficient office environment
identify and implement improvements to enhance office processes
negotiate with suppliers for the best deals on office supplies and services
oversee cleaning and security teams to ensure high standards are met
prepare and set up meeting rooms, ensuring they are equipped with necessary technology and refreshments
assist in scheduling and organising internal meetings and events for seamless logistics

What we offer

Be part of a vibrant and supportive team where your contributions matter
enjoy opportunities for professional growth and development
work in a friendly environment that values collaboration and innovation

Fulltime

Senior Support Specialist

Uber

Location:
Portugal , Lisbon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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Location:Portugal , Lisbon

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Contract Type:Not provided

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Job Description:

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March 01, 2026