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Uber Logo Uber · Customer Service

Senior Support Specialist

Portugal, Lisbon · Job Posted March 01, 2026
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Job Description

At Uber, we’re building a future where Autonomous Vehicles (AV) and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with Autonomous Vehicles (AV) operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on-demand mobility and delivery platform in the world, Uber is uniquely positioned to help AV companies deploy and scale their technology globally. As the COE Specialist on the Autonomous Vehicles team, you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users.

Job Responsibility

  • Handle Customer Interactions via inbound or outbound phone and messaging in English and German
  • Ensure continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience
  • Provide accurate, valid and complete information by using the right methods/tools
  • Have strong understanding and knowledge of your LOB, staying up to date with changes, roll-outs and ongoing initiatives

Requirements

  • Excellent knowledge of English and German (written and spoken at C1 minimum)
  • Exceptional communication skills

Nice to have

  • Previous call handling experience
  • Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail
  • Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft
  • Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils
  • An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own
  • Passionate: A genuine passion for Uber and exceptional customer support experiences
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