Senior Support Specialist, Front-End Developer Support Job at Shopify (Singapore)

New

Overnight Senior Support Specialist, Front-End Developer Support

In Support, our product is people. This includes our merchants, our partners, ou...

Location

Canada

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Demonstrates exceptional reading, writing, typing, and communication skills, both internally and externally, with the ability to communicate complex web development topics clearly.
Exhibits strong adaptability and resilience, responding well to adversity and capable of adjusting to changing environments and challenges.
Highly curious, resourceful, and committed to continuous learning and understanding, with a keen interest in the experiences of merchants and partners.
Proficient in engaging and empathizing with others during extended interactions on supported channels, managing multiple concurrent text conversations effectively.
Excellent problem-solving, troubleshooting skills, and a methodical approach to addressing urgent issues, coupled with an openness to receiving feedback.
Possesses in-depth knowledge and experience with front-end technologies such as HTML, CSS, JavaScript, CSS preprocessors, and front-end frameworks like React and Typescript.
Skilled in using version control systems like Git, understands object-oriented programming principles, and has practical knowledge of building cross-browser compliant and responsive code.
Enthusiastic about improving team efficiency through the development of standards and tools, and actively engages in crafting maintainable code as part of a collaborative development team.

Job Responsibility

Work with merchants, partners and/or their developers to resolve issues with their front-end technology stack in relation to Shopify and Developer Support’s scope (e.g. Online Storefront, Checkout Extensions, Notifications).
Help merchants customize their Online Store either through consultation or implementation.
Provide real-time support to internal stakeholder teams, including Plus & Enterprise Support Specialists and Merchant Success Managers, via Slack and other support tools.
Collaborate with internal engineering teams to fix bugs and enhance Shopify's product offerings.
Contribute to and enhance the Developer Support knowledge base, equipping Support Delivery teams to handle front-end technology queries effectively.
Maintain high standards of technical expertise and service quality in all support interactions and within team projects.
Actively engage and provide high-quality support to internal stakeholders, improving outcomes for merchants and partners.
Use expertise to influence internal decisions and develop strategic solutions, applying complex decision-making skills and advocating for merchant and partner needs.

Fulltime

New

Senior Support Specialist, Back-End Developer Support

In Support, our product is people. This includes our merchants, our partners, ou...

Location

United Kingdom

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Demonstrates exceptional reading, writing, typing, and communication skills, both internally and externally, with the ability to communicate complex web development topics clearly.
Exhibits strong adaptability and resilience, responding well to adversity and capable of adjusting to changing environments and challenges.
Highly curious, resourceful, and committed to continuous learning and understanding, with a keen interest in the experiences of merchants and partners.
Proficient in engaging and empathizing with others during extended interactions on supported channels, managing multiple concurrent text conversations effectively.
Excellent problem-solving, troubleshooting skills, and a methodical approach to addressing urgent issues, coupled with an openness to receiving feedback.
Proficient in API technologies including extensive experience with REST and GraphQL APIs, adept in utilizing API Clients like Postman or Insomnia, and well-versed in XML, JSON, and HTTP protocols.
Skilled in server-side development using languages such as Ruby, Python, PHP, or Node.js, with a solid understanding of object-oriented programming, MVC frameworks, and data architecture, complemented by the ability to operate version control systems like Git.
Competent in leveraging technical support tools such as Observe, SQL databases, and Chrome Developer Tools, capable of interpreting and executing development testing procedures, and experienced in managing complex codebases in collaborative environments.
Enthusiastic about improving team efficiency through the development of standards and tools, and actively engages in crafting maintainable code as part of a collaborative development team.

Job Responsibility

Work with merchants, partners and/or their developers to resolve issues with their back-end technology stack in relation to Shopify and Developer Support’s scope (e.g. Shopify APIs, SDKs, Checkout Extensions, Headless).
Help merchants customize their Online Store either through consultation or implementation.
Provide real-time support to internal stakeholder teams, including Plus & Enterprise Support Specialists and Merchant Success Managers, via Slack and other support tools.
Collaborate with internal engineering teams to fix bugs and enhance Shopify's product offerings.
Contribute to and enhance the Developer Support knowledge base, equipping Support Delivery teams to handle front-end technology queries effectively.
Maintain high standards of technical expertise and service quality in all support interactions and within team projects.
Actively engage and provide high-quality support to internal stakeholders, improving outcomes for merchants and partners.
Use expertise to influence internal decisions and develop strategic solutions, applying complex decision-making skills and advocating for merchant and partner needs.

Fulltime

Distinguished Technologist, Presales Engineering

Distinguished Technologist, Presales Engineering. This role has been designated ...

Location

United States , All, New Jersey

Salary:

203500.00 - 492500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

AI/ML Networking Expertise: Proven experience designing networks for AI clusters, with a deep understanding of lossless Ethernet, congestion control algorithms (PFC, ECN), and load-balancing techniques specific to AI traffic patterns
Edge & Distributed Compute Knowledge: Technical proficiency in MEC (Multi-access Edge Computing) and how it intersects with AI inferencing models and 5G/6G transport
Advanced Network Design: 15+ years of experience in Network Infrastructure Design, with at least 3-5 years focused on Hyperscale Datacenter or Cloud-Scale SP architectures
Modern Protocol Fluency: Working knowledge of and hands-on experience with JunOS, EOS, or IOS(certifications preferred), with specialized knowledge in EVPN-VXLAN, Segment Routing (SRv6), and telemetry-driven automation
Systems Thinking: Ability to bridge the gap between hardware (GPU/NIC/Switch) and software (AI Frameworks, Kubernetes, Virtualization) to provide a holistic "AI Fabric" vision
Thought Leadership: Significant experience providing both solution and commercial leadership, specifically in translating the "Cost of AI" into a value-based networking ROI for C-level stakeholders
Executive Presence: Professional with strong business acumen and the ability to build relationships with technical decision makers and C-level executives in client organizations
Sales Mastery: Experience preparing RFP/Tender response documents, including compliance, bill of materials, and solution documents to drive a successful response
Resource Management: Strong resource management skills, including how and when to effectively engage SMEs, specialists, and Engineering resources
Minimum Qualifications: 15+ years relevant industry experience in Cloud/Networking Infrastructure, routing, and switching domains

Job Responsibility

Lead AI Grid Strategy: Serve as the primary architect for "AI Grid" initiatives, helping Service Providers build interconnected, high-performance compute and networking fabrics designed specifically for distributed AI workloads
Architect Edge AI Solutions: Design and implement low-latency networking architectures to support Inferencing at the Edge, ensuring SPs can deliver AI services closer to the end-user with minimal jitter and maximum throughput
Optimize AI Infrastructure: Articulate the value of specialized AI/ML networking, including the orchestration of RDMA over Converged Ethernet (RoCE v2) and InfiniBand-to-Ethernet transitions within the Modern Datacenter
End-to-End AI Design: Responsible for the architecture of end-to-end Networking Infrastructure that supports both the "Front-end" (management/client) and "Back-end" (GPU-to-GPU) AI clusters
Strategic Advisory: Advise Sales Engineers and partners on the transition from traditional SP routing to AI-Optimized WAN and Fabric solutions, ensuring customers' business requirements for massive scale and predictive analytics are met
Ecosystem Integration: Develop deep partnerships with Silicon providers, AI software innovators, and Integrators to solve emerging "AI-scale" problems across multi-tenant environments
Hyperscale AI Networking: Architect and design Hyperscale solutions that specifically address "Job Completion Time" (JCT) metrics critical to AI training customers
Complex Deal Orchestration: In complex Networking Infrastructure deals, the Distinguished Technologist will be responsible for the end-to-end technical solution & customizations, orchestrating other Specialists and Technical resources including Systems Engineers as well as Product Management
Technical Validation: Excel in delivering Demos and Proof of Concept on solutions as well as clearly articulating the value proposition aligned to customer use cases
Stakeholder Engagement: Build relationships with senior resources and technical decision makers with key customers to ensure smooth knowledge transfer and hand-over to the delivery team

What we offer

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division
Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good

Fulltime

Process Reengineering Analyst

The Process Reengineering Analyst assumes a critical role in independently analy...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of progressive experience in process improvement, business analysis, or a closely related field, with at least 2-3 years in a lead or specialist capacity demonstrating independent project leadership
Strong proficiency in advanced data analysis, statistical methods, and visualization tools, including expert-level command of SQL (especially PostgreSQL) and proven experience with business intelligence platforms like Tableau or Power BI
Proven expertise in back-end development using Node.js, C#, or similar languages, including proficiency in Web Services development (REST/SOAP APIs), API integration, and data persistence with various database technologies
Strong experience with front-end web development technologies, including Angular, Vue.js, React (or similar modern frameworks), HTML, CSS, and JavaScript/TypeScript
Demonstrated proficiency in scripting languages like Python or JavaScript for automation tasks
Experience with version control systems (e.g., Git) and an understanding of collaborative software development workflows
Familiarity with secure coding practices and API documentation standards
Demonstrated ability to independently lead and drive process improvement initiatives and guide project teams
Highly developed analytical and problem-solving skills, with a proven ability to apply critical thinking to complex business challenges
Excellent communication, interpersonal, and presentation skills, with the ability to articulate technical concepts and business impacts clearly to diverse audiences

Job Responsibility

Lead and conduct in-depth analyses of existing business processes, applying advanced techniques such as value stream mapping, process mining, and root cause analysis to identify systemic bottlenecks, inefficiencies, critical pain points, and areas ripe for strategic improvement
Drive the development of comprehensive process maps, detailed workflows, and sophisticated data models to accurately visualize current-state complexities and articulate optimal future-state processes
Facilitate and lead process redesign workshops with cross-functional teams, ensuring alignment and buy-in on proposed solutions
Lead the gathering and analysis of complex data from diverse sources, including enterprise transactional systems, data warehouses, and spreadsheets, utilizing advanced SQL, Python/R scripting for data manipulation, and various data analysis tools
Interpret complex datasets to identify actionable insights that directly inform process redesign decisions, optimization opportunities, and strategic business recommendations
Present analytical findings and recommendations clearly and concisely to stakeholders, including senior management
Lead the design and implementation of significant process improvements, leveraging automation through advanced scripting, software development, and integration techniques
Oversee efforts to streamline and standardize workflows, ensuring solutions are scalable, maintainable, and aligned with business objectives
Collaborate closely with technical teams for the successful deployment and integration of automated solutions
Develop, implement, and maintain advanced interactive dashboards and comprehensive reports using tools like Tableau, Power BI, or similar platforms, to effectively track key performance indicators (KPIs) and monitor process performance

Fulltime

MarTech Senior Solutions Architect

We are looking for a passionate, motivated, high-performing team member to join ...

Location

United States

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

Extensive experience with Customer Data Platforms
Extensive marketing technology knowledge, encompassing a significant breadth of tools
Significant experience working with large datasets and working with query languages such as SQL
Significant experience leveraging front-end technologies such as JavaScript in the context of marketing technology platforms
Knowledge of tag management platforms such as Google Tag Manager, Tealium iQ, or Adobe Launch
Knowledge of cloud ecosystems such as Google Cloud Platform and Amazon Web Services
Knowledge of programming languages such as Python, Java, and PHP
Significant experience interacting with clients, and, in particular, in client-facing marketing technology roles
5+ years’ experience with a marketing technology agency, marketing automation agency, and/or analytics agency

Job Responsibility

Support the development and rollout of advanced web analytics tools and other marketing technology tools such as customer data platforms, tag management systems, marketing automation platforms, and more
Support the rollout of data warehousing projects incorporating various datasets from different sources
Rapidly develop prototypes and proofs of concept to test theories and frameworks
Identify opportunities for automation to help streamline processes and decrease time spent on manual tasks
Develop crawl-walk-run marketing technology strategies and deployment roadmaps
Support junior tag management specialists on advanced use cases which may include leveraging JavaScript
Mentor and train teammates to grow their expertise
Develop ideas for data visualization as it relates to data warehousing and marketing technology, and collaborate with agency data visualization experts to execute
Support thought leadership efforts in general
Develop marketing technology case studies

Systems Integration Specialist Advisor

We are currently seeking a Systems Integration Specialist Advisor to join our te...

Location

Canada , Toronto

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 3 to 5 years of experience AI and related domains
Minimum 3 to 5 years of experience conceptualizing and architecting the target environment for AI solutions
Minimum 3 to 5 years of experience supporting professional services sales cycle including proposal development, RFP responses, and account expansion initiatives
Degree: Bachelors in Computer Science or equivalent work experience
5+ years experience in hands-on software development of highly technical products
Past experience in Software Development or other similar hands-on development roles at or above the level of Senior Software Engineer
Experience crafting and tailoring a message for potential customers, including executives
Degree in Computer Science or related field, or equivalent professional experience
AI-related experience (experience developing code based AI agents such as conversational AI agents a plus)
Experience with React, Typescript, and Go

Job Responsibility

Designing, developing, and implementing AI models
Analyzing and improving existing AI architectures
Researching and implementing new AI technologies and methodologies
Working with data scientists and other stakeholders to understand business needs and goals
Ensuring the AI systems are aligned with the company’s business strategy
Providing expertise and guidance on AI capabilities and systems
Ensuring that all AI initiatives follow compliance and regulatory requirements
Collaborating with other teams to implement and improve AI functionality
build the agent from scratch using product requirements
This includes developing the agent, testing different scenarios including knowledge retrieval and support journeys, and writing simulation tests

Fulltime

Vp – Front-end/ui

It’s happening at Barclays. Be a part of a place where challenges are measured i...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Provision of guidance and expertise to engineering teams to ensure alignment with best practices and foster a culture of technical excellence
Contribution to strategic planning by aligning technical decisions with business goals, anticipating future technology trends, and providing insights to optimize product roadmaps
Design and implementation of complex, scalable, and maintainable software solutions, considering long-term viability and business objectives
Mentoring and coaching to junior and mid-level engineers to foster professional growth and knowledge sharing, elevating the overall skillset and capabilities of the organization
Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development
Innovation within the organization by identifying and incorporating new technologies, methodologies, and industry practices into the engineering process
To contribute or set strategy, drive requirements and make recommendations for change
Plan resources, budgets, and policies
manage and maintain policies/ processes
deliver continuous improvements and escalate breaches of policies/procedures

Job Responsibility

To drive technical excellence and innovation by leading the design and implementation of robust software solutions, providing mentorship to engineering teams, fostering cross-functional collaboration, and contributing to strategic planning to ensure the delivery of high-quality solutions aligned with business objectives

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Solution Architect

The company is seeking an experienced Enterprise / Solution Architect to play a ...

Location

Ireland , Cork

Salary:

150000.00 EUR / Year

Solas IT Recruitment

Expiration Date

Until further notice

Requirements

Deep expertise in .NET / C# development
Strong knowledge of modern architectural patterns
Credibility across the full technology stack including TypeScript and modern front-end frameworks
Strong experience designing and implementing large-scale distributed systems, particularly within cloud environments
Ability to modernise existing platforms while ensuring stability and reliability
Experience working in financial services or regulated industries would be highly beneficial
Ability to guide architectural standards, mentor engineers, and influence technical strategy while collaborating with engineering, data, and product teams

Job Responsibility

Define and guide the architectural direction of a large financial software platform used by multiple financial institutions
Design scalable, secure, and resilient systems capable of supporting organisations ranging from smaller financial institutions to large enterprise clients
Contribute directly to the codebase by building prototypes, reviewing production code, and validating architectural approaches through implementation
Establish architectural standards covering API design, service boundaries, data flows, and system integration
Collaborate with engineering teams, platform specialists, and product leaders to ensure consistent and scalable technology solutions
Support the evolution of existing systems toward modern cloud-native architectures and microservices-based environments
Provide mentorship and technical leadership to senior engineers while encouraging strong architectural thinking across teams
Explore opportunities to integrate AI-driven capabilities and intelligent automation within financial workflows
Help teams deliver improvements incrementally, avoiding disruptive large-scale rewrites while maintaining operational stability

What we offer

Excellent salary package
Great benefits
Very positive working environment
Excellent career progression opportunities
Working alongside highly skilled engineers in a very supportive and collaborative team environment

Fulltime

Senior Support Specialist, Front-End Developer Support

Shopify

Location:
Singapore , Singapore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 05, 2026

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