Senior Support Manager, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The successful candidate will have a strong background in application support, team management, and collaboration across multiple regions. This role requires a strategic thinker who can drive team performance, ensure seamless platform operations, and foster collaboration with global stakeholders.

Job Responsibility:

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems, and recommend and implement solutions
Provide expertise and advanced understanding of application support principles
Formulate and define systems scope and objectives for complex, high-impact application enhancements and problem resolution
Document requirements
Work closely with Product Owners, Business Analysts, and Systems Analysts to determine and document systems impacts and support requirements
Consider implications of the application of technology to the current environment
Identify risks, vulnerabilities, and security issues
Communicate impact and propose risk mitigation options
Act as advisor or coach to lower-level analysts
Allocate work
Perform in-depth analysis to define problems and develop innovative solutions
Influence strategic functional decisions through advice, counsel, or provided services
Persuade and influence others through strong communication and diplomacy skills.

Requirements:

Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka
Very good knowledge of analyzing the bottlenecks on the cluster - performance tuning, effective resource usage, capacity planning, investigating
Perform daily performance monitoring of the cluster - implement best practices, ensure cluster stability and create/analyze performance metrics
Hands-on experience in supporting applications built on Hadoop
Good knowledge of Microsoft-based operating systems
Linux experience
Good SQL experience in any of the RDBMS, focus on Sybase/Oracle/MSSQL databases
Practical problem-solving and strategic thinking skills
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one time
PowerShell, UNIX shell scripting, Python, Java will be of added advantage
Autosys/CONTROL-M or other schedulers will be of added advantage.

Nice to have:

PowerShell
UNIX shell scripting
Python
Java
Autosys/CONTROL-M or other schedulers

What we offer:

27 days annual leave (plus bank holidays)
Discretional annual performance-related bonus
Private medical care and life insurance
Employee assistance program
Pension plan
Paid parental leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources.

Additional Information:

Job Posted:
June 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Support Manager