Senior Support Manager

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide and over 500,000 business users, Replit is democratizing software development by removing traditional barriers to application creation. As a Senior Support Manager at Replit, you’ll own and scale the teams responsible for account, billing, and social media support — some of the most visible and business-critical touchpoints for our users. This role goes beyond day-to-day management: you’ll set strategy, define operating standards, and build durable systems that scale with Replit’s growth. Your organization will handle everything from complex subscription and payment issues to real-time, public-facing interactions across Reddit, X, Discord, and other developer platforms. You’ll balance operational rigor with strong judgment and communication instincts, ensuring fast, accurate, and empathetic support across both private and public channels. You’ll also act as a key cross-functional leader, partnering closely with Product, Engineering, Finance, Legal, and Comms to improve tooling, define escalation paths, strengthen accountability, and ensure Replit shows up consistently and credibly for its global developer community.