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You’ll play a key role in supporting ANS’s core infrastructure, helping to keep our platforms highly available, secure, and performing at their best for our customers. You’ll act as an escalation point for the wider engineering team, getting involved in more complex issues and building out your expertise across our platform. Working closely with the infrastructure team, you’ll support patching, firmware upgrades, and proactive maintenance to keep everything up to date. You’ll also collaborate with vendors across our stack to ensure smooth integration and ongoing support.
Job Responsibility
Act as a 3rd line escalation point for the eCloud platform, supporting the wider team in resolving complex issues
Proactively monitor systems, identifying and addressing performance or stability issues before they impact customers
Work closely with other technical teams to deliver a high-quality support experience across our platforms
Take ownership of escalations with vendors, driving issues through to resolution
Ensure platform stability and security through regular patching, firmware upgrades, and system maintenance
Support capacity planning and help prepare the platform for future growth
Carry out platform audits and health checks to maintain performance and compliance
Create and maintain clear, high-quality technical documentation and processes
Build strong working relationships across technical and commercial teams
Support change, incident management, and CAB processes in line with ANS standards
Assist senior platform engineers with the delivery of platform improvements and infrastructure changes
Occasionally support out-of-hours work for critical updates or platform changes
Requirements
Previous experience as an infrastructure engineer working in an enterprise or multi-tenant environment
Experience with VMware 7 and above
Experience With SAN Storage Technologies (3par, Nimble, Netapp, Dell Compellent) is ideal
Understanding of fundamental computer architecture, networking, virtualisation, storage, and operating system concepts
Previous experience using backups technologies and disaster recovery
Strong Troubleshooting and Diagnostic skills
Operational Experience with NSX 3.0+ Desirable
Ability to produce good quality documentation
Scripting abilities in Powershell and PowerCLI
Exposure to Cisco UCS
Willingness to do on call
Eligibility for HMG Security Clearance
Nice to have
Operational Experience with NSX 3.0+
Experience With SAN Storage Technologies (3par, Nimble, Netapp, Dell Compellent)
Exposure to Cisco UCS
What we offer
25 days holiday, plus option to buy up to 5 more days