Senior Support Engineering Manager Job at Microsoft Corporation (Mexico City)

Senior Support Engineering Manager

As a Senior Support Engineering Manager, you will lead a team of support enginee...

Location

Brazil , Campinas

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
1+ year(s) of people management experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks
Readiness: You ensure your team has the technical skills required to provide a great customer experience
Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools
Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience

Fulltime

Engineering Manager, Community Support Engineering (Routing and Data Services)

Lead the China Routing and Data Service team within Community Support Engineerin...

Location

China

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of relevant software development industry experience in a fast paced tech environment
Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
Excellent communication and collaboration skills
Proven experience working with many engineering teams and cross functional partners
Strong expertise in building large-scale backend systems and experience in user facing features
Strong product and design instinct, previous proven experience building delightfully designed experiences
Flexible in leadership style, can adapt to a variety of ways of working depending on the situation
Experience leading and shipping large initiatives with high business impact
Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability
Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality

Job Responsibility

Ramp up on the team’s technology, product, and business goals, including hands-on work to develop a deep technical understanding
Lead, mentor, and grow a high-performing engineering team in a fast-paced environment
Foster a team culture that emphasizes product thinking, technical depth, and customer-centric problem solving
Drive and partner closely with teams across CSE to understand business cases and deliver intuitive, scalable routing and data solutions
Set clear priorities and strategic direction in collaboration with cross functional partners
Improve team processes to strengthen collaboration and ways of working, execution efficiency, and delivery quality
Lead complex, cross-functional projects that align with business goals and deliver measurable impact
Collaborate with other senior leaders and peers to define and drive long-term technical strategy and architecture that enables the company’s future vision
Collaborate with and influence cross-functional partners to design and deliver high-quality products
Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems

Senior Engineering Manager - Platform Engineering

Mollie is evolving from a payment processor into a full financial services provi...

Location

Italy , Milan

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling infrastructure or platform engineering teams in high-growth environments
Deep technical expertise in modern networking, including Service Mesh, Load Balancing, and Edge computing
A strong track record of managing distributed systems on public cloud providers, specifically GCP
Experience with Infrastructure as Code (Terraform) and a platform-as-a-product mindset to empower other developers
Exceptional communication skills, with the ability to translate complex network architecture into clear business outcomes

Job Responsibility

Build and scale a high-performance Edge and Network platform that supports Mollie's transition to a multi-service financial ecosystem
Drive the evolution of our Service Mesh and global traffic routing to ensure 99.99% availability and seamless connectivity
Deliver a developer-centric internal platform that allows engineering teams to manage their own network requirements with zero friction
Lead and mentor a team of specialized engineers, fostering a culture of technical excellence and continuous delivery
Optimize our edge security and WAF strategies to stay ahead of evolving threats while maintaining peak performance

What we offer

Noise cancelling headphones
MacBook
Birthday off
Complimentary baby days
20 days working from abroad
22 holiday days
Internet allowance
Lunch voucher
Wellbeing program
Health insurance

Fulltime

Senior Engineering Manager - Platform Engineering

Mollie is evolving from a payment processor into a full financial services provi...

Location

Portugal , Lisbon

Salary:

Not provided

Mollie

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling infrastructure or platform engineering teams in high-growth environments
Deep technical expertise in modern networking, including Service Mesh, Load Balancing, and Edge computing
A strong track record of managing distributed systems on public cloud providers, specifically GCP
Experience with Infrastructure as Code (Terraform) and a 'platform-as-a-product' mindset to empower other developers
Exceptional communication skills, with the ability to translate complex network architecture into clear business outcomes

Job Responsibility

Build and scale a high-performance Edge and Network platform that supports Mollie's transition to a multi-service financial ecosystem
Drive the evolution of our Service Mesh and global traffic routing to ensure 99.99% availability and seamless connectivity
Deliver a developer-centric internal platform that allows engineering teams to manage their own network requirements with zero friction
Lead and mentor a team of specialized engineers, fostering a culture of technical excellence and continuous delivery
Optimize our edge security and WAF strategies to stay ahead of evolving threats while maintaining peak performance

What we offer

Noise cancelling headphones
MacBook
Birthday off
Complimentary baby days
20 days working from abroad
22 holiday days
Commute allowance
Work from home budget
Bike lease plan
Internet allowance

Fulltime

Senior Manager Engineering – Facilities & Engineering

In this vital role, you will lead Facilities & Engineering programs supporting s...

Location

United States , Juncos

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree in Engineering & 2 years of engineering industry experience OR Master’s degree in Engineering & 6 years of engineering industry experience OR Bachelor’s degree in Engineering & 8 years of engineering industry experience
minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources

Job Responsibility

Provide technical and operational leadership for site utility systems and facility infrastructure, including steam, chilled water, cooling towers, compressed air, water systems, condensate return, fuel systems, HVAC, facility automation, and related support systems
Lead reliability and asset management programs that improve system performance, lifecycle management, operational readiness, energy efficiency, and capacity
Establish and monitor key performance indicators, predictive maintenance tools, data analytics, and reliability engineering practices to identify risks and drive improvements
Lead root cause investigations and corrective and preventive actions for utility and facility system failures or performance deviations
Develop and execute long-term infrastructure renewal, proactive maintenance, and capital replacement strategies aligned with site and corporate objectives
Lead Facilities & Engineering digital transformation initiatives, including advanced analytics, automation, AI-based tools, predictive monitoring, digital twins, machine learning applications, and automated reporting platforms
Partner with site and corporate digital, automation, engineering, utility, energy, and sustainability teams to support long-term strategic roadmaps
Lead sustainability and energy management initiatives supporting decarbonization, water stewardship, energy reduction, resource efficiency, and environmental performance goals
Develop, prioritize, and manage departmental capital plans, budgets, and projects supporting infrastructure, reliability, sustainability, capacity, and business continuity
Provide engineering leadership for the design, installation, commissioning, qualification, startup, and implementation of facility and utility systems

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental & vision coverage, and life & disability insurance
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Manager / Senior Manager, Analytics Engineering

KOHO is looking for a Manager or Senior Manager, Analytics Engineering to lead a...

Location

Canada

Salary:

170000.00 - 220000.00 CAD / Year

KOHO

Expiration Date

Until further notice

Requirements

5+ years in analytics engineering, data engineering, or similar technical data roles, including 2+ years managing technical teams
Proven people leader: Track record of hiring, developing, and retaining high-performing individual contributors
Experience scaling teams: You've built or grown technical teams and established practices that enable sustainable growth
Expert-level dbt knowledge: Deep experience with dbt Core/Cloud, complex projects, advanced materializations, macros, packages, and project architecture
Strong SQL and data modelling skills: Proficiency with dimensional modelling, event modelling, and performance optimization
Modern data stack fluency: Experience with dbt, Git, CI/CD, data warehouses (Redshift is a plus), and orchestration tools
Infrastructure mindset: Understanding of data platform architecture, scalability, and reliability patterns
Strategic thinker: Able to translate business objectives into technical roadmaps and prioritize effectively
Exceptional communicator: Adapt messaging for different audiences from C-suite to individual contributors
Stakeholder management: Navigate competing priorities, manage expectations, and build trusted partnerships across the organization

Job Responsibility

Build and develop a high-performing team: Mentor, and grow the Analytics Engineers through coaching, performance management, and career development
Foster a culture of excellence: Set standards for code quality, documentation, and collaboration while building psychological safety and autonomy
Enable team success: Build systems, prioritize work strategically, and ensure your team has the context and resources to deliver impact
Drive performance: Conduct regular 1:1s, performance reviews, and calibrations aligned with KOHO's high-performance culture
Develop a long-term talent strategy, identifying skill gaps and creating career pathways that ensure KOHO attracts and retains top-tier analytics engineering talent
Own the analytics engineering platform: Maintain and evolve the data infrastructure supporting 20+ developers across analytics engineering and broader data teams (product analysts, business analysts, and developers)
Architect for scale: Define technical strategy, standards, and best practices for data modelling, pipeline development, and data quality
Optimize performance: Monitor infrastructure health, drive query optimization, and ensure reliability across critical data pipelines
Champion technical excellence: Establish governance frameworks, code review standards, and documentation practices
Partner with domain leaders: Collaborate with Analytics, Finance, Payment Operations, Risk, Treasury, and Product teams to understand their data needs and translate them into technical roadmaps

What we offer

Competitive compensation & equity
Fantastic, Deeply Engaged Team
Generous vacation + Wellness days + Flex Days + holiday closure
Remote-first environment + coworking support + yearly all hands retreat
Access to coaching & growth programs
Parental top-up & leave policies
Comprehensive health benefits
Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development

Fulltime

Senior Engineering Manager, AI Product (Thunderbolt)

Thunderbolt is an open-source, cross-platform AI product initiative from the tea...

Location

Canada; United States

Salary:

190000.00 - 240000.00 USD; CAD / Year

Mozilla

Expiration Date

Until further notice

Requirements

15+ years of professional software development experience, including significant experience in senior engineering leadership or complex product delivery roles
5+ years of experience managing technical teams, including senior engineers or senior individual contributors
A track record of leading a team that shipped polished, top-tier products held to a genuine standard of craft
Strong ability to translate ambiguous product and technical direction into clear plans, ownership models, and delivery momentum
Technical fluency with AI-enabled products, including the ability to evaluate tradeoffs across areas such as LLM applications, RAG workflows, agents, enterprise search, automation, on-device AI, or AI evaluation
Demonstrated experience delivering complex applications across multiple platforms, such as desktop, web, and mobile, using technologies such as Tauri, Electron, React Native, or comparable frameworks
Experience with enterprise software, regulated environments, or similarly complex technical products, including security, privacy, compliance readiness, administration, integrations, and customer-controlled deployment models
Practical experience with local-first, offline-capable, self-hosted, hybrid, on-premise, air-gapped, or other customer-controlled product architectures, including tradeoffs related to data storage, sync, privacy, reliability, and user experience
Experience improving engineering practices related to technical planning, code review, release readiness, testing, documentation, CI/CD, maintainability, or technical debt management
Excellent communication skills around technical prioritization, release risk, ownership, quality expectations, and tradeoffs

Job Responsibility

Lead engineering execution by clarifying priorities, ownership, timelines, risks, dependencies, and quality expectations
Manage engineers and contractors, including coaching, feedback, prioritization, performance support, and team development
Stay close to the codebase by contributing code, reviewing technical work, evaluating tradeoffs, and helping the team maintain momentum and quality
Partner with technical and product leadership to turn product direction, AI strategy, user experience goals, and technical priorities into coordinated engineering plans
Establish planning, review, release, and follow-through practices that improve predictability and reduce bottlenecks
Maintain high standards for code quality, testing, documentation, reliability, security awareness, maintainability, and release readiness
Build strong product and architectural context across AI-enabled workflows, integrations, local-first or customer-controlled architectures, and release requirements
Partner across product, design, enterprise-facing teams, and technical leadership to balance speed, user experience, privacy, quality, enterprise readiness, and long-term sustainability
Lead hiring, onboarding, and resource planning as the Thunderbolt engineering team grows
Help Thunderbolt scale from an incubation-stage product into a reliable, enterprise-ready open-source AI product

What we offer

Fully remote work & schedule flexibility
Company-provided laptop
Annual bonus program
Monthly remote work stipend
Annual professional development stipend
Access to Coursera learning platform
Industry conferences
Company all-hands and team gatherings
24 days PTO per year (prorated)
Your birthday

Fulltime

Nxe Production Engineering Senior Manager

The Module Production Engineering Manager provides leadership across multiple te...

Location

United States , Wilton

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor or Masters of Science degree in technical domain (e.g. mechanical / electrical / optical / chemical / industrial engineering, mechatronics, physics, or related field) with 10 years (BS) or 8+ years (MS) of relevant work experience in in a technical environment such as quality, manufacturing engineering, or related fields depending on internship experience, and leading a team of matrixed individuals, or 4+ yrs experience managing direct or indirect reports
Expert-level knowledge, analytical skills, project leadership experience, strong communication skills

Job Responsibility

Conduct routine 1:1 meetings with employees to enable career growth and stay in sync with performance and expectations
Guide multiple teams or engineering groups of multiple modules
mentor Technical Leads, Architects and senior engineers
Support work center-level capability planning based on Wilton factory requirements
Drive adoption of structured problem solving and continuous improvement in their domain
Promote a culture of proactive issue resolution, rather than reactive fire-fighting
Facilitate knowledge exchange between engineering, operations, and program management to accelerate learning and reduce silos
Encourage diversity and inclusion, leveraging varied perspectives to strengthen decision-making and innovation
Develop multi-quarter engineering roadmaps that support Wilton’s factory readiness, capacity, and technology transitions
Participate in the appropriate level Tier discussions influencing cross-module problem solving

Fulltime

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Senior Support Engineering Manager

Job Description

Job Responsibility

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