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OpenAI Logo OpenAI · IT - Software Development

Senior Support Engineer

Ireland, Dublin · Job Posted February 21, 2026
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Job Description

The Senior Support Engineer collaborates directly with strategic enterprise accounts and product teams to solve difficult technical problems. They are part of the best technical troubleshooting team at OpenAI, providing guidance on the most technically difficult issues and helping shape the future of Technical Support in the age of AI.

Job Responsibility

  • Be among the foremost technical and troubleshooting experts for our API platform
  • Proactively identify and implement opportunities to scale support operations
  • Configure and use advanced monitoring and alerting workflows
  • Contribute to reliability reviews and preparedness for new features
  • Design and refine incident response processes and documentation
  • Analyze operational metrics and incident RCAs to identify areas for improvement
  • Provide support coverage during holidays and weekends based on business needs

Requirements

  • Bachelor’s degree in Computer Science or a related field
  • 5+ years of experience in technical operations roles such as SRE/NOC
  • Strong software engineering foundation
  • Deep familiarity with modern monitoring, alerting, and observability practices
  • Proven experience leading incident response for high‑severity outages
  • Strong skills in scripting or software engineering (e.g., Python or similar)
  • Solid understanding of cloud infrastructure and distributed systems fundamentals
  • Effective at working cross‑functionally in a high‑trust environment
  • Strong communication skills

What we offer

  • Medical, dental, and vision insurance for you and your family
  • Mental health and wellness support
  • PRSA plan with 6% employer matching
  • Unlimited time off
  • Annual learning & development stipend ($1,500 USD equivalent per year)
  • Generous equity
  • Relocation assistance
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