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Senior Support Engineer

barclays.co.uk Logo

Barclays

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Join us as a Senior Software Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Job Responsibility:

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
  • Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements:

  • Degree in information system or computer science or any equivalent
  • Knowledge of software programs in any of the technologies like Java, MSSQL, Python
  • Proven experience in working with structured and/or unstructured databases like Oracle, Mongo DB, MSSQL
  • Proven experience in scripting technologies like Shell, Perl/Python, etc.
  • Proven experience in working with Linux/Unix or Windows operating systems
  • Knowledge of scheduling tools like Autosys
  • Certified or excellent knowledge of ITIL practices
  • Knowledge of Lean Control process, and various stages of Agile Change life cycle

Nice to have:

  • Knowledge of or working experience in cloud technologies
  • Knowledge of Back office process and systems in a Investment Bank
  • Working knowledge of Project management tools
  • Preferred to have certified in any of these technologies like AWS or DevOps
  • Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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