Senior Support Engineer Job at Barclays (Pune)

Job Description

Join us as a Senior Software Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

Degree in information system or computer science or any equivalent
Knowledge of software programs in any of the technologies like Java, MSSQL, Python
Proven experience in working with structured and/or unstructured databases like Oracle, Mongo DB, MSSQL
Proven experience in scripting technologies like Shell, Perl/Python, etc.
Proven experience in working with Linux/Unix or Windows operating systems
Knowledge of scheduling tools like Autosys
Certified or excellent knowledge of ITIL practices
Knowledge of Lean Control process, and various stages of Agile Change life cycle

Nice to have

Knowledge of or working experience in cloud technologies
Knowledge of Back office process and systems in a Investment Bank
Working knowledge of Project management tools
Preferred to have certified in any of these technologies like AWS or DevOps
Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Barclays - All Job Offers

Select Country

Senior Support Engineer

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?