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Barclays Logo Barclays · IT - Administration

Senior Support Engineer

India, Pune · Job Posted July 13, 2026
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Job Description

Join us as a Senior Support Engineer at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable, and secure infrastructure, ensuring seamless delivery of our digital solutions.

Job Responsibility

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements

  • Experience in application support role and have knowledge of ITIL processes
  • Technical experience with high proficiency in SQL, Database Technologies, Unix, Windows, preferably in Markets & Investment Banking domain
  • Experience with ITIL concepts and best practices. Experience of using configuration management and reporting tools such as Service First/Service Now
  • Experience in a business facing front office application support role
  • Experience in batch monitoring tools such as Autosys, including troubleshooting/debugging
  • Deep familiarity with observability strategy—not just tooling—including alert quality, signal hygiene, and early‑warning design

Nice to have

  • Good understanding of ITIL methodologies as applicable to application management function
  • Good understanding of different Investment Banking products and Trade Life Cycle
  • Experience in some object oriented /scripting technologies like (one or more) Python, Shell, Java, SQL, Web services etc
  • Experience of working with structured and/or unstructured databases like Oracle, MSSQL, Mongo DB
  • Competence in standard tool set: GIT, DevOps CI/CD pipelines, JIRA
  • Experience of monitoring configuration and setup using ITRS Geneos

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
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