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Senior Support Engineer

https://www.atlassian.com Logo

Atlassian

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Location:
Poland

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

173000.00 - 186840.00 PLN / Year
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Job Description:

The team is filled with talented, technical individuals that are excited to be building the Atlassian service offering and experience for our customers. We challenge one another every day and hold ourselves accountable for our products as well as our customer's overall success. We all enjoy the interactions with the customers, problem-solving, and actively championing for customers within Atlassian. We feel that through our roles we can positively impact millions of end-users and their experience with Atlassian products.

Job Responsibility:

  • Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
  • Jumping on to calls with customers to provide updates on migration
  • Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EA's, Devs for best outcomes towards the customer's migration project
  • Contribute to the creation and review of knowledge articles
  • Participate in release readiness activities

Requirements:

  • Deep expertise in technical customer support supporting large enterprise environments and high-touch customers
  • Database expertise advanced SQL and database management skills
  • Proficient in scripting and automation (Python, Bash/Shell)
  • Experience with Identity and Access Management (IAM) / Authentication & Security Protocols strong knowledge of SSO, SAML, LDAP, Active Directory, and SSL
  • Experience with systems Integration & Observability / Automation hands-on experience with Splunk, APIs, and REST integrations
  • Skilled across operating systems Linux, Unix, and Windows operating systems
  • Solid networking fundamentals with JVM/Java support experience
  • Solution oriented proven ability to troubleshoot, learn new technologies, and drive technical excellence
  • Strong collaborator collaborative team player, effective across diverse roles and functions

Nice to have:

Experience with server-to-cloud migrations is a plus

What we offer:
  • health and wellbeing resources
  • paid volunteer days
  • This role may also be eligible for benefits, bonuses and equity

Additional Information:

Job Posted:
December 27, 2025

Work Type:
Remote work
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