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AssemblyAI Logo AssemblyAI · IT - Software Development

Senior Support Engineer

Australia 167440.00 - 191360.00 AUD / Year · Job Posted February 17, 2026
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Job Description

AssemblyAI is searching for a driven and dedicated Senior API Support Engineer to work on our multi-functional team. This role will support our customers in the Australia timezone and requires working 8-5pm ACT.

Job Responsibility

  • Be the first line of support AssemblyAI's customers
  • Serve as the "product expert"
  • Wear multiple hats
  • Be the liaison between the customer and our engineering teams
  • Manage and contribute to our technical resources

Requirements

  • 1 year+ of experience in a similar support role
  • Prior customer or client-facing experience, ideally in a high-growth startup environment
  • Experience working in a technical role, like technical support, solutions architect, software developer, QA testing, etc.
  • Ability to understand and translate technical language across both clients & engineering teams
  • Experience working with REST APIs
  • You can demonstrate and explain API knowledge
  • You can hear a use case and creatively apply our API functionality to solve that use case

Nice to have

  • Super organized
  • Outgoing
  • loves to communicate with external stakeholders and customers
  • Curious
  • loves to investigate and solve problems
  • You take ownership of customer feedback
  • Ability to master our API's functionality
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