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Senior Support Engineer

bango.com Logo

Bango

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Location:
United Kingdom , Cambridge

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Bango enables content providers to reach more paying customers through global partnerships. Bango revolutionized the monetization of digital content and services, by opening-up online payments to mobile phone users worldwide. Today, the Digital Vending Machine® is driving the rapid growth of the subscriptions economy, powering choice and control for subscribers. The world’s largest content providers, including Amazon, Google and Microsoft trust Bango technology to reach subscribers everywhere. Bango, where people subscribe.

Job Responsibility:

  • Provide expert level technical product and platform support to all Bango Partners and assist our First Line team with escalations
  • Act as a mentor to the First Line team
  • Provide documentation, guides and technical workshops to peers
  • Involved in diagnosis, troubleshooting, root cause identification, service restoration, clean-up activities and implementation of preventative measures during incidents
  • Ensure every disruptive incident is accompanied by a root cause analysis report
  • Pro-active approach towards development/Implementation of working tools, workaround processes and automations
  • Work closely across functions (including Engineering, Delivery, Product management, Finance and other Bango teams)
  • Responsible for documenting and implementing internal change requests
  • Keeping stakeholders updated regarding any complex ongoing change, activity or incident
  • Partner onboarding – configuration tasks for existing and new customers
  • Monitoring set up and configuration, and regular thresholds review
  • Attend and participate in customer scheduled meetings to assist / troubleshoot live issues
  • Reporting and reconciliation activities to diagnose potential operational issues

Requirements:

  • Minimum of 5 years' experience in a technical support / NOC environment
  • Working knowledge of SLA's
  • Experience of working with cloud technology / platforms
  • Working knowledge of database technologies
  • Proven experience on SQL and in analysing data within a SQL database
  • Proven track record of troubleshooting technical issues / complex problem-solving monitoring and alerting
  • Experience of formal report writing and an ability to communicate confidently
  • Able to THRIVE and develop in a fast paced, high-tech arena
  • Level head, calm, and clear thinking, open minded and flexible, able to deal with ambiguity
  • While traveling is not an essential part of the role, it might be required from time to time

Nice to have:

  • Experience acting as a 2nd Line Support Analyst or Application Support Analyst
  • Support of a web-based internet service operating in a 'real time' mission critical environment
  • Knowledge on other scripting language such as PowerShell / Python
  • Experience of working with cloud tools such as Redshift, Databriks Lambda…
  • Experience of Windows and Linux Server, web servers, containers and API's
  • Good working knowledge of data security and protection
What we offer:
  • A friendly, informal working environment
  • Your own Bango buddy – to help you settle in
  • Bendi-time (flexible working hours)
  • Bango social events
  • Choose your own headphones, keyboard & mouse
  • Generous share option scheme
  • Private Medical Insurance
  • Health Cash Plan
  • 25 days holiday a year increasing to 28 days with 4 years' service
  • Cycle to work, gym discount
  • Weekly Pilates & Yoga classes (virtual)
  • Financial support for employee activity groups and charitable activities
  • Free fruit, drinks and snacks, limitless tea, coffee and good quality espressos
  • Company branded hoodie
  • Group personal pension scheme
  • Life assurance
  • Employee Assistance Program
  • 1Password
  • Income Protection
  • Bango branded Chilly's bottle and coffee cup

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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