Senior Support Engineer, Cloud Migrations

• Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud
• Jumping on to calls with customers to provide updates on migration
• Engage support teams across multiple regions and/or cross functions within Atlassian like CSM, EA’s, Devs for best outcomes towards the customer’s migration project
• Ability to influence customer and/or partner team to follow best practices for a successful migration
• Contribute to the creation and review of knowledge articles
• Participate in release readiness activities

• 8+ years of experience in support, software services, and/or system administration for a large end-user community
• 2+ years of experience in working with enterprise customers in a high touch model
• Strong database skills, with the expertise to write and update SQL queries with ease
• Strong expertise to write, review or modify Scripts (Python, bash/shell)
• Deep understanding of SSO, SAML, LDAP, Active Directory, SSL, etc
• Experience with Splunk
• Experience with APIs and REST calls
• Worked with various operating systems, such as Linux, Unix, and Windows
• Proven knowledge of networks
• Experience supporting Java, especially the JVM components
• Strong analytical skills, ability to tackle problems, learn new technologies, and enthusiasm to continually evolve as a technical expert
• Experience working in an Enterprise environment or with Enterprise customers
• Exhibit strong team-oriented interpersonal skills and the ability to effectively work with a wide variety of people and roles
• Experience in server-to-cloud migrations an added advantage

Experience in server-to-cloud migrations

• Health and wellbeing resources
• paid volunteer days