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Senior Support Engineer/Analyst

barclays.co.uk Logo

Barclays

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Location:
India , Pune

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as a “Senior Support Engineer/Analyst” at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

Job Responsibility:

  • Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning
  • Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring
  • Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience
  • Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning
  • Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations
  • Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth
  • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
  • Requires in-depth technical knowledge and experience in their assigned area of expertise
  • Thorough understanding of the underlying principles and concepts within the area of expertise
  • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others
  • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate
  • Will have an impact on the work of related teams within the area
  • Partner with other functions and business areas
  • Takes responsibility for end results of a team’s operational processing and activities
  • Escalate breaches of policies / procedure appropriately
  • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
  • Advise and influence decision making within own area of expertise
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
  • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
  • Make evaluative judgements based on the analysis of factual information, paying attention to detail
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
  • Guide and persuade team members and communicate complex / sensitive information
  • Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
  • All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave

Requirements:

  • Degree in information systems or computer science or any equivalent
  • Strong experience in L2 Application Support experience is must
  • Strong experience in working & monitoring Linux/Unix /Windows operating systems
  • Proficiency with database management systems such as Oracle PL/SQL, MSSQL, PostgreSQL
  • Proven experience in scripting technologies like (one or more) Unix Scripting, SQL, Batch script, Python
  • Working knowledge of scheduling tools like Autosys, Unix Cron, Windows Scheduler etc
  • Working knowledge on Networking and Firewalls connectivity, SFTP-SSH keys setup and DR Resiliency processes
  • Working knowledge of one or more monitoring tools like ITRS, AppDynamics etc
  • Excellent knowledge of ITIL practices (Incident, Change & Problem Management)
  • Candidates should have strong verbal and written communication skills as the role demands to interact with key stakeholders and senior management from business and IT
  • Proven Experience in driving major incidents to resolution by owning the end-to-end incident recovery and stakeholder communication
  • Flexible working hours in APAC/ UK/US shifts as per the L2 Support need
  • Flexible to work during weekends for any on call work as per the rotating on-call coverage plan in the team

Nice to have:

  • Knowledge of IB Business – clear understanding of trade lifecycle with special focus on basic understanding of Position Management, Settlements, Confirmations, Recon and Reporting flows
  • Familiar with Integration technologies like – Solace, MQ, Kafka etc
  • Knowledge on Devops methodologies, API, Cloud technologies, CSM, Cyberark
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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