Senior Support Engineer/Analyst Job at Barclays (Pune)

Job Description

Join us as a “Senior Support Engineer/Analyst” at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

Job Responsibility

Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning
Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring
Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience
Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning
Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations
Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate
Will have an impact on the work of related teams within the area
Partner with other functions and business areas
Takes responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Make evaluative judgements based on the analysis of factual information, paying attention to detail
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
Guide and persuade team members and communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave

Requirements

Degree in information systems or computer science or any equivalent
Strong experience in L2 Application Support experience is must
Strong experience in working & monitoring Linux/Unix /Windows operating systems
Proficiency with database management systems such as Oracle PL/SQL, MSSQL, PostgreSQL
Proven experience in scripting technologies like (one or more) Unix Scripting, SQL, Batch script, Python
Working knowledge of scheduling tools like Autosys, Unix Cron, Windows Scheduler etc
Working knowledge on Networking and Firewalls connectivity, SFTP-SSH keys setup and DR Resiliency processes
Working knowledge of one or more monitoring tools like ITRS, AppDynamics etc
Excellent knowledge of ITIL practices (Incident, Change & Problem Management)
Candidates should have strong verbal and written communication skills as the role demands to interact with key stakeholders and senior management from business and IT
Proven Experience in driving major incidents to resolution by owning the end-to-end incident recovery and stakeholder communication
Flexible working hours in APAC/ UK/US shifts as per the L2 Support need
Flexible to work during weekends for any on call work as per the rotating on-call coverage plan in the team

Nice to have

Knowledge of IB Business – clear understanding of trade lifecycle with special focus on basic understanding of Position Management, Settlements, Confirmations, Recon and Reporting flows
Familiar with Integration technologies like – Solace, MQ, Kafka etc
Knowledge on Devops methodologies, API, Cloud technologies, CSM, Cyberark

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

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