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Docker Logo Docker · IT - Administration

Senior Support & Enablement Operations Analyst

United States 120800.00 - 151000.00 USD / Year · Job Posted February 21, 2026
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Job Description

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! The Docker Support team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub. If you have experience in building support workflows and want to play a critical role in the evolution of Docker’s next chapter, then this role is for you. We are seeking a Senior Support and Enablement Operations Analyst who combines deep technical operations expertise with strong data analysis skills to optimize our support operations and tech stack.. This role requires someone who is eager to collaborate with different functions and dive into projects, big and small, to create a first in class support experience internally and externally. You will work closely with Support, Business Operations, Production Engineering, and Product Management to drive critical, scalable processes.

Job Responsibility

  • Build and maintain functionality and processes leveraging Salesforce for scalable case management and escalation process
  • Create and update documentation related to the the teams workflows and automations
  • Generate and analyze reports for support, provisioning, and enablement functions to ensure meeting key KPIs (i.e.SLAs) and opportunities for operational improvements
  • Collaborate with Product, Engineering, and Customer Success teams to relay feedback and trends on cross functional support issues and customer experience

Requirements

  • 4+ years in support operations or similar
  • Experience with admin tasks in Salesforce (ideally related to Service Cloud)
  • Sigma, Tableau, or a similar reporting and visualization tool
  • Proficiency with Excel/Google sheets
  • Good written communication skills
  • Ability to work remotely across time zones
  • Experience building and optimizing intelligent automations using AI tools, integration platforms, and workflow technologies
  • Working knowledge of SQL and data modeling concepts including table relationships, joins, and query optimization

What we offer

  • Freedom & flexibility
  • fit your work around your life
  • Designated quarterly Whaleness Days plus end of year Whaleness break
  • Home office setup
  • we want you comfortable while you work
  • 16 weeks of paid Parental leave
  • Technology stipend equivalent to $100 net/month
  • PTO plan that encourages you to take time to do the things you enjoy
  • Training stipend for conferences, courses and classes
  • Equity
  • we are a growing start-up and want all employees to have a share in the success of the company
  • Docker Swag
  • Medical benefits, retirement and holidays vary by country
  • Remote-first culture, with offices in Seattle and Paris
Docker - All Job Offers

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