Senior Support & Enablement Operations Analyst Job at Docker

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Revenue Operations Senior Analyst

We're looking for a highly analytical and detail-oriented person: someone with a...

Location

Brazil , Curitiba; Rio de Janeiro

Salary:

Not provided

Gipo

Expiration Date

Until further notice

Requirements

Experience with Sales/Customer Success
Extensive usage of HubSpot
Knowledge of analytics tools and technologies
English proficiency
Experience working in agile environments

Job Responsibility

Support the revenue process through analysis and reporting of forecasts, actuals, trends, and plans
Review and analyze operational and renewal data. Provide insightful variance analysis and recommendations to enable effective decision-making
Participate in regional process improvement initiatives
Demonstrate thought leadership around Sales, Marketing, and CS data processes and operations
Liaise with various internal stakeholders and partners across the organization

What we offer

Compensatory time off (Banco de Horas)
Food/Market Voucher
Medical, Dental, and Group Life Insurance
Pet Plan
iFeel app, for emotional comfort
Gympass for you and up to 3 people
Creditas: Payroll loan services, eligible after 6 months of employment
Stock Options - eligible after 6 months of employment (5 years grace period)
Birthday Day Off
Daycare Assistance

Fulltime

Senior Sales Operations Analyst

This role focuses on enabling success for the Networking business in the channel...

Location

United States , Spring

Salary:

105500.00 - 243000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Business Management or equivalent
10+ years experience
Must have extensive experience and knowledge of 2 tier channel processes
Prior experience in SaaS, IaaS, and other aaS processes and technologies
Prior experience in pricing, quotation, and other deal/order initiation processes
HPE sales operations experience a plus
Extensive experience designing and developing business-wide sales operations support systems and solutions
Excellent analytical, statistics and problem solving skills
Extensive expertise in business and sales operations processes and their application to business-wide systems
Evaluating, selecting, and creating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities

Job Responsibility

Develops, implements and utilizes processes and tools to enable the sales life-cycle
Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment
Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems
Develops organization-wide architectures and methodologies for the design and implementation of processes and tools
Consults with senior and executive business leaders to identify relevant analytics, standards and metrics
develops overall sales operations framework, including forecasts and budgets
Identifies and evaluates new technologies, process innovations, and partner relationships
creates plans for integration and update into sales operations architecture
Leverages recognized domain expertise to influence and guide decisions of executive business leadership
Provides guidance and mentoring to less-experienced staff members

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policies
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Senior MarTech Analyst

We are seeking a Senior Marketing Analyst to support strategic marketing technol...

Location

United States , Atlanta

Salary:

54.55 - 60.61 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

3–6 years of experience in marketing technology, marketing operations, business analysis, or related field
Strong analytical and problem-solving skills
ability to distill insights and recommend solutions
Hands-on familiarity with MarTech platforms across content, workflow, and data orchestration, ideally including one or more: Adobe Experience Platform (AEP) / RTCDP, Adobe Journey Optimizer, Adobe Workfront, Adobe Creative Cloud / Firefly services, DAM platforms (Aprimo, AEM Assets, etc.)
Proficiency in documenting workflows, frameworks, requirements, and change impacts
Experience supporting technology implementations and rollout activities
Ability to collaborate cross-functionally and influence without authority

Job Responsibility

Assess current marketing tools, workflows, and campaign processes to identify gaps, inefficiencies, and opportunities for improvement
Conduct research and facilitate stakeholder sessions to gather business requirements and understand operational pain points
Support business case development and define success metrics for new technology solutions
Contribute to the design of technology and process solutions tied to business goals and user needs
Assist in planning and execution of technology implementation and rollout initiatives
Partner with Product, IT, and Marketing Operations to support testing, documentation, and deployment activities
Support change readiness plans, including stakeholder mapping, impact assessments, and training preparation
Help identify risks, mitigation tactics, and adoption challenges across marketing teams
Assist in developing communication plans and enablement content to support learning and transition

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match
free online training through Aquent Gymnasium

Fulltime

Senior Functional Analyst

We are seeking an experienced Freelance Senior Functional Analyst to support a m...

Location

Belgium , Brussels

Salary:

Not provided

Apollo Solutions

Expiration Date

Until further notice

Requirements

10–15 years of experience as a Functional Analyst in complex, multi-stakeholder environments
Strong experience with requirements gathering, process modelling (UML, BPMN), and writing detailed user stories
Demonstrated ability to design and execute test cases and validation scenarios
Skilled in translating operational needs into clear, structured functional designs
Excellent communication and interpersonal skills, comfortable engaging with operational teams, technical teams, and management levels
Able to quickly understand highly specific safety or infrastructure-related processes
Proactive, rigorous, and capable of working both autonomously and collaboratively within a mature product team
Languages: French and English

Job Responsibility

Analyse, document, and refine functional requirements for a core safety-critical application, including a new wizard-style interface designed to guide operational users
Model existing and future-state safety procedures and translate them into structured digital workflows
Work closely with developers to ensure functional specifications are fully and accurately implemented
Design and execute test scenarios for both new features and regression testing
Gather business requirements using interviews, workshops, documentation analysis, and process mapping
Produce clear user stories, functional specifications, and user-facing documentation
Collaborate with operational teams, safety experts, and technical squads in an Agile/Scrum environment
Support end-users, ensuring the application effectively enables correct and safe execution of operational processes

Project Senior Analyst

The Project Senior Analyst is a seasoned professional role. Applies in-depth dis...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7-10 years of related relevant experience
Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations
Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail
Certifications preferred in fields like Project Management, Program Management or Business Analysis
Working experience on Waterfall, Agile and Hybrid methodologies
Past experience in Business Analysis and Project Manager role (BA-PM role)
Hands-on experience of authoring business requirements (BRD), workflows, flowcharts and preparing project plan (project schedule, RAID log, stakeholder management, decisions log etc.)
Fluent in written and verbal English
Minimum Bachelor’s/University degree or equivalent experience
Preferred post-graduation

Job Responsibility

Coordinates and disseminates information of process, policy and procedure changes and ensuring the successful completion of projects managed
Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log
Ensures resources are assigned to project & monitor commitment
Ensures change control is executed throughout project
Identifies, documents, and understands project dependencies
Identifies key stakeholders who participate in project scope definition
Tracks actual project costs, identify variances, and reforecast project costs as needed
Measures project management performance against standards
Ensures appropriate project staffing levels

Fulltime

Digital Web & Mobile Security Senior Analyst

The Digital Web & Mobile Security Senior Analyst is an intermediate level positi...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience as application security consultant / security expert
SME level knowledge of web application vulnerabilities and web application business logic flaws and threats
In depth and hands-on understanding and application architectures and technology (including web applications, mobile technology, web 2.0 technology, identity and access management)
Demonstrable experience with mobile application security, HTML5, Web Services/API assessment, identity management will be highly regarded
Thorough understanding of industry and corporate technology standards for Information Security
Expert in latest Internet and Mobile technology with strong architectural and design knowledge
Detailed familiarity with security hacking tools and techniques
Excellent written and oral English communication skills

Job Responsibility

Prevent and drive to clear the outstanding safety and soundness items by assessing and predicting the potential risk items before it becomes an issue / escalation
Assess priorities across multiple safety and soundness items and drive those critical ones similar like driving high priority production items and never settle until it is closed
Drive our outstanding safety and soundness items across all teams to closure and turn it around to become prevention instead of reacting to issues
Operate independently including the ability to provide executive summary for safety and soundness issues for executive consumption without a need for a continuous review
Review existing security architectures, identify design gaps, and recommend security enhancements
Act as an advocate for the application security architecture. Communicates and educates on the IS Architecture and roadmap
Develop security design pattern by identifying broader and emerging IS issues
Provides architecture consulting across the bank to project teams and other architects
Prioritize architecture deliverables, and establish short-term, mid-term and long-range architecture plans. Facilitates the migration to the reference architecture in a way that enables and supports the strategic plan
Maintains understanding of business issues, operating procedures and priorities

Fulltime

Governance, Audit Engagement and Issue Life Cycle Senior Analyst

As a Senior Analyst for Governance, Audit Engagement and Issue Life Cycle, you w...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a related field or equivalent work experience, education, and/or training preferred
Experience in Human Resources, Internal Audit, Compliance and/or Risk Management
Strong relationship building and relationship management skills for interfacing with all levels of internal and external audit and senior management
Excellent project management and organizational skills
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office, including MS Excel, PowerPoint, Word, etc
Self-motivated and detail oriented

Job Responsibility

Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory
Provide support in the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in accordance with Issue Management and Escalation Policies
Support the implementation of the HR Issue Management Procedure, including monitoring of control breaches and dissemination of learnings across other functional HR units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
Influence decisions on the review and challenge process on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution
Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
Provide support to identify, assess, record and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements
Perform analysis to support risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g., third party, fraud, sanctions etc) (if applicable)
Be involved with the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Senior Support & Enablement Operations Analyst

Docker

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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Location:United States

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