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Senior Supplier & Performance Manager

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British Airways

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As part of the Ecommerce & Platforms leadership community, the Senior Supplier & Performance Manager is responsible for establishing and leading supplier governance, Supplier Relationship Management (SRM) and performance frameworks across the E&P directorate. This role ensures that strategic suppliers deliver maximum value, performance, innovation and compliance across key digital and platform domains, including Indirect Platforms, Offer & Order, Digital Marketing & Content, Payments, CRM, Agent UI and ba.com. The role sets the operating model and standards that delivery teams use to manage suppliers effectively, driving strong commercial discipline, transparency and continuous improvement.

Job Responsibility:

  • Define and lead supplier governance across E&P by designing and owning a consistent supplier operating model, standards and review cadence
  • Own strategic Supplier Relationship Management (SRM) for all key E&P suppliers, building strong senior-level relationships to influence outcomes, innovation and long-term value
  • Drive supplier performance, value and commercial outcomes, ensuring contractual commitments, KPIs and service outcomes are met
  • Provide performance insight, risk management and remediation through dashboards, governance forums and structured improvement plans
  • Oversee supplier risk, compliance and assurance across security, privacy, audit and regulatory requirements
  • Influence senior leaders and embed best-practice supplier management, commercial discipline and performance monitoring across delivery teams

Requirements:

  • Senior-level experience in supplier, vendor or account management roles
  • Proven track record of driving performance, value and accountability from suppliers
  • Experience defining and operating governance and SRM frameworks
  • Strong commercial, contract and risk management experience
  • Experience working in complex digital, technology or platform environments
  • Knowledge of Agile / SAFe delivery environments (desirable)

Nice to have:

Knowledge of Agile / SAFe delivery environments

What we offer:
  • Staff travel benefits including unlimited basic and premium standby tickets on British Airways flights
  • Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
  • Opportunities to take on new challenges and move forward

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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