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Senior Superannuation & Retirement Specialist

Australia, Melbourne Employment contract 90000.00 - 95000.00 AUD / Year · Job Posted May 29, 2026
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Job Description

Are you a dynamic superannuation professional who thrives in a fast-paced, customer-centric environment? On behalf of our client—a leading industry superannuation fund—we are seeking an experienced Senior Superannuation & Retirement Specialist to join their high-performing Operations team in the Melbourne CBD. In this inbound voice role, you will act as a trusted subject matter expert, handling complex inquiries and guiding members through their superannuation and retirement planning journeys.

Job Responsibility

  • Provide end-to-end support and guidance to members regarding complex superannuation, retirement products, and investment options via inbound phone channels
  • Navigate, investigate, and resolve escalated or intricate customer queries with a high degree of accuracy and empathy
  • Utilise your deep understanding of superannuation legislation, compliance standards, and regulations to ensure all interactions meet industry benchmarks
  • Partner with internal technical and operations teams to resolve complex cases efficiently
  • Identify trends from member feedback and contribute proactive insights to optimize call center processes
  • Maintain precise, detailed, and compliant records of all member interactions within internal CRM systems

Requirements

  • Extensive, proven experience within the Australian superannuation or financial services sector (essential)
  • Demonstrated experience in an inbound voice support or customer service role, comfortably managing high volumes in a fast-paced environment
  • Strong baseline knowledge of superannuation products, retirement planning streams, and relevant regulatory requirements
  • Exceptional communication and active listening skills, with the ability to break down complex financial jargon into simple, digestible information
  • A proven track record of handling challenging, emotional, or sensitive member scenarios with utmost professionalism and care
  • RG146 is required

What we offer

  • $95k pro-rata package (inclusive of super)
  • Hybrid Flexibility (3-day office / 2-day home split)
  • Fully office-based onboarding and training period for the first few weeks
  • Modern CBD offices right in the heart of Melbourne, easily accessible by all public transport
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