This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Senior Student Success & Retention Consultant. Objective: Design and operationalize a student success framework for improving persistence, completion, and equity outcomes across campuses. Time Period: 150 to 180 hrs of work over 2 to 3 months. Student Success & Retention Framework (6–8 Weeks) Purpose To create a predictable, scalable student success infrastructure that improves persistence, completion, and student experience.
Job Responsibility:
Design and operationalize a student success framework for improving persistence, completion, and equity outcomes across campuses
Student Journey Mapping: Identify pain points in onboarding, orientation, and advising touchpoints
Early Alert System Design: Configure EAB Navigate/Starfish or Civitas predictive analytics, including risk thresholds and escalation SLAs
Advising Playbook: Define cadence for proactive advisor outreach (e.g., Week 2, Week 5, Week 8), communication templates, and case resolution process
Equity Impact Review: Ensure interventions work for underrepresented groups, which meet equity and inclusion standards
Requirements:
Student Journey Expertise: Proven experience mapping onboarding, orientation, advising, and support touchpoints to identify friction points and design improvements
Early Alert Systems: Hands-on experience with EAB Navigate, Starfish, or Civitas — configuring risk thresholds, escalation paths, and intervention protocols
Advising Strategy: Ability to build advisor playbooks, define proactive outreach cadences, and design escalation/closure workflows
Equity-Centered Design: Familiarity with equity frameworks in higher ed to ensure interventions support underserved populations and meet equity standards
Change Enablement: Skilled at engaging advising teams, faculty, and student support staff to drive adoption
Experience: 10–15+ years in higher ed retention, student success consulting, or as a senior administrator (Dean of Student Success, VP of Enrollment, etc.)
Technical Fluency: Comfortable with analytics and student success platforms (EAB, Civitas, Salesforce Education Cloud)
Deliverable Orientation: Able to produce Student Success Blueprints, Early Alert Workflow Maps, and Communication Toolkits that are immediately implementable