Senior Student Success Manager

The Senior Student Success Manager is responsible for managing high-value student and parent relationships, ensuring learning plans are delivered effectively, and maintaining a high standard of client satisfaction. You will work closely with consultants, tutors and internal teams to monitor progress, resolve issues, manage expectations and improve the overall student journey. This role requires maturity, strong judgement, excellent communication and the ability to handle demanding families with professionalism and care. It is suitable for someone with prior experience in education services, client success, account management, tutoring operations, admissions consulting, premium hospitality, private client services, or high-touch relationship management. As students, parents and tutors often require support outside standard office hours, this role requires flexibility, including regular weekend work.