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Uber Logo Uber · IT - Administration

Senior Strategy & Transformational Lead, Field Ops

Netherlands, Amsterdam 203000.00 - 225500.00 USD / Year · Job Posted June 02, 2026
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Job Description

This role is the strategy and transformation partner to a FieldOps Lead (L7) who owns end-to-end operational delivery and stakeholder relationships on their function. While you will not run day-to-day operations, you will lead the transformation of how the function operates—diagnosing where the current model breaks, defining what needs to change, and driving those changes through to execution across teams, partners, and stakeholders.

Job Responsibility

  • Identify, Structure, and Solve High-Impact Problems
  • Translate Strategy into Execution
  • Drive Tech and AI Adoption in Operations
  • Develop the Customer Insights Flywheel

Requirements

  • 10+ years of experience in consulting, operations, or program leadership in a global tech environment
  • Proven track record solving complex, cross-functional problems
  • Experience driving large-scale transformation initiatives
  • Strong analytical skills and ability to translate data into decisions
  • Ability to influence senior stakeholders without direct authority

Nice to have

  • Experience in customer operations, marketplaces, or contact centers
  • Exposure to automation or AI in operational environments
  • Experience working in highly matrixed organizations
  • Strong problem structuring and communication skills

What we offer

  • Eligible to participate in Uber's bonus program
  • May be offered an equity award & other types of comp
  • Eligible to participate in a 401(k) plan
  • Various benefits
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