CrawlJobs Logo

Senior Strategy & Operations Business Partner, CS/CX

everlaw.com Logo

Everlaw

Location Icon

Location:
United States , Oakland

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

140000.00 - 177000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As the Strategy & Operations Business Partner for CS/CX, you will serve as the strategic "right hand" to our post-sales leadership across Customer Success and Customer Experience (CS and CX). You will be the primary architect and builder of cross-functional, change-oriented initiatives designed to optimize the end-to-end customer lifecycle. In this role, you will lead high-stakes go-to-market (GTM) and customer journey projects from initial conception through execution, ensuring every initiative delivers a measurable, data-driven ROI. You will play a central role in refining post-sales motions and driving product adoption, directly influencing Everlaw’s revenue, retention, and product adoption goals.

Job Responsibility:

  • Lead as a Strategic Advisor: Serve as a core partner to CS/CX leaders, helping translate high-level vision into actionable operational roadmaps and project plans, and executing against them
  • Facilitate Data-Driven Decisions: You will be driving leverage, insights, advice, and data-driven PoVs to inform the decisions of the teams you support
  • Lead and Project Manage Complex, High Impact CS Initiatives: Manage a portfolio of projects from ideation through implementation—driving initiatives to unlock improved adoption, retention and expansion
  • Establish Operational Standards: Define, refine, and maintain our rhythm of the business for CS/CX
  • Foster Cross-Functional Alignment: Influence and lead teams across CS/CX, Sales, Marketing, Finance, and IT to ensure a seamless handoff and unified experience throughout the entire customer lifecycle
  • Drive Gainsight & Tech Excellence: Strong tooling knowledge to find opportunities to efficiently leverage Everlaw tech stack

Requirements:

  • BA/BS and a growth mindset to keep learning and developing your skills
  • 8+ years of progressive experience in sales or CS strategy and/or operations, RevOps with at least four years focused on operational and technical projects
  • Gainsight and/or Salesforce admin is preferred
  • Experience with consumption based revenue models is a plus
  • Experience in a professional services environment like management/strategy consulting or investment banking is a plus
  • Experience holding strategic and operational positions in a post-sales ops team that was successfully scaling
  • Excellent verbal and written communication, presentation, and interpersonal skills, with the ability to influence, build trust, and collaborate effectively with diverse stakeholders, across all levels of the organization, from GTM teams to leadership
  • Adept at influencing and inspiring cross-functional teams to drive alignment and accelerate decision-making across GTM, Finance, IT, and leadership teams, with a positive and proactive attitude
  • Exceptional organizational and problem-solving skills, with a high level of attention to detail and a strong ability to manage multiple responsibilities in an ambiguous, fast-paced environment
  • Self-starter with a strong sense of ownership and the agility to shift tasks or roles when necessary, working both independently and as a team player
  • You are authorized to work in the United States without restrictions

Nice to have:

  • Gainsight and/or Salesforce admin
  • Experience with consumption based revenue models
  • Experience in a professional services environment like management/strategy consulting or investment banking
What we offer:
  • Equity program
  • 401(k) retirement plan with company matching
  • Health, dental, and vision
  • Flexible Spending Accounts for health and dependent care expenses
  • Paid parental leave and approximately 10 days (80 hours) per year of sick leave
  • Seventeen paid vacation days plus 11 federal holidays
  • Membership to Modern Health to help employees prioritize mental health and wellness
  • Annual allocation for Learning & Development opportunities and applicable professional membership dues
  • Company-sponsored life and disability insurance
  • Monthly home internet reimbursement
  • Select your preference of hardware (Mac or PC) and customize your desk setup
  • Enjoy a wide variety of snacks and beverages in the office
  • Bond over company-wide out-of-the-box events and fun activities with your team
  • Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Everlaw - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Strategy & Operations Business Partner, CS/CX

New

Administrative officer

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of...
Location
Location
United Kingdom , Harrogate
Salary
Salary:
12.36 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Able to follow well established processes and detailed instructions
  • Strong administrative skills with proficiency in Microsoft Office packages
  • Excellent communication skills, both written and verbal
Job Responsibility
Job Responsibility
  • Preparing papers and files for court, tribunals, hearings and meetings
  • Creating and updating records, including collecting information
  • Data input
  • Communicating with the Judiciary and other court staff
  • Handling face to face, telephone and email enquiries from court users
What we offer
What we offer
  • Paid Holidays and Pension
  • Weekly pay
  • Holiday and pension scheme
  • Location accessible by car or bus
  • Fulltime
Read More
Arrow Right
New

Care Supervisor - Assisted Living Facility

Join ICare Group: Where passionate hearts shape the future of compassionate care...
Location
Location
United Kingdom , Bootle
Salary
Salary:
13.25 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work 22.5 office hours a week over 3 days plus 2 days working within the facility as a care worker on non-office days
  • Flexibility to work within the facility as a care worker on non-office days
  • Ability to work alternate weekends
  • Previous experience in a managerial or supervisory capacity in the care sector
  • Willing to undergo enhanced DBS clearance
  • Able to work flexibly, and extended hours where necessary
  • Able to provide hands-on care during staff shortages
  • High level of organisational skills
  • Able to effectively supervise and delegate to staff
  • Compassionate and empathetic nature
Job Responsibility
Job Responsibility
  • Support the Registered Care Manager with the day-to-day management and co-ordination of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers
  • Maintain records, produce reports and investigate complaints by service users and employees
  • Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process
  • Actively seek new business opportunities and support the commercial growth of the branch
  • Producing weekly staffing rotas
  • Maintain awareness and knowledge of up-to-date operational issues and methods
  • In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures
  • Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested
  • Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large
  • Other duties as requested
What we offer
What we offer
  • £125 Welcome Bonus (terms and conditions apply)
  • The ICare Group ‘Refer a Friend’ Scheme - £125 for both you and your referral (terms conditions apply)
  • Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards
  • Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further ‘extras’ discounts (terms and conditions apply)
  • We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply)
  • We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100’s of great retailers and well-known brands!
  • Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family
  • Access to a dedicated and proactive People and Wellbeing team
  • Fast track training, paid induction, and 3 days of on-the-job shadowing
  • Full uniform provided – including free infection control equipment
  • Fulltime
Read More
Arrow Right
New

Senior Principal Product Manager – Client Foundations Core Capabilities

As a Senior Principal Product Manager in Client Foundations, you will drive the ...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
zalando.se Logo
Zalando Sverige
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience planning and deploying technical products at scale
  • Experience building platform-capability products that serve internal and external partners
  • Strong track record of envisioning and building successful platform products, ideally in an e-commerce or marketplace environment
  • Experience building internal UI tools for developers, designers, product analysts, and product managers (strong plus)
  • Understanding customer needs and turning insights into remarkable products
  • Experience delivering high-quality, cross platform client-facing applications (Web and Mobile)
  • Thrive in cross-functional environments, working seamlessly with Design, Engineering, Analytics, and Data Science teams
Job Responsibility
Job Responsibility
  • Lead the planning and deployment of technical products at scale
  • Define and execute a strong product strategy for successful client platform products
  • Translate customer needs and insights into remarkable products
  • Collaborate seamlessly with Design, Engineering, and Data Science teams, acting as a force multiplier for the teams who build on your platform
What we offer
What we offer
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
  • 2 paid volunteering days per year
  • Hybrid working model with up to 60% remote per week
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Gympass)
  • Mental health support and coaching available
  • Fulltime
Read More
Arrow Right
New

LGV Class 2 Driver

We’re on the lookout for a reliable and customer-focused LGV Driver to join our ...
Location
Location
United Kingdom , Neath
Salary
Salary:
28246.27 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A valid LGV (Large Goods Vehicle) driving licence
  • Driver CPC and relevant qualifications
  • A professional, polite, and helpful attitude with customers
  • Hi-Ab crane operation experience
  • A strong focus on safety, accuracy, and customer care
  • Forklift licence (desirable or willingness to train)
  • Willingness to assist in the yard and warehouse when not driving
Job Responsibility
Job Responsibility
  • Carry out daily vehicle checks and maintain accurate records
  • Ensure safe loading, securing and unloading of goods
  • Operate a vehicle-mounted hi-ab crane (after training)
  • Deliver products safely and professionally to customer sites
  • Always maintains a clean and tidy vehicle
  • Assist customers and provide product support when required
  • Support the branch team in preparing deliveries, serving customers, and managing stock
  • Follow all health & safety, driving, and company procedures
What we offer
What we offer
  • Profit Share Bonus Scheme
  • Online discount portal including money off retail brands and holidays
  • Employee Care Helpline and access to a digital GP
  • staff discount scheme
  • Death in Service benefit
  • formal training and career progression opportunities
  • Fulltime
Read More
Arrow Right
New

Senior Data Platform Engineer

The Data Platform organization is providing Zalando with a reliable and secure e...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
zalando.de Logo
Zalando
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • More than 5 years of experience in designing and developing data processing and data platform services
  • Experience in operating data processing and data platform services in production
  • Experience with Apache Spark or other distributed data processing frameworks (e.g. Flink, Beam)
  • Track record in using and promoting software development best practices such as source control, continuous integration and continuous deployment, test-driven development and elastic cloud architectures (AWS, Google Cloud or Azure)
  • Proficient in at least one of the languages: Python, Scala, Java
  • Comfortable working with SQL
  • Strong understanding of distributed data platform architecture and technologies
  • Ability to work cross-functionally, with multiple stakeholders, and/or train and consult other engineers and analysts on complex technical topics
Job Responsibility
Job Responsibility
  • Work within Zalando’s Central Data Lake team providing mission-critical data services for the whole Zalando group
  • Design, build and maintain data pipelines that materialize event streams to Zalando’s Central Data Lake
  • Design, build and maintain services that ensure the security, compliance and reliability of Zalando’s Data Platforms and Systems
  • Support our strategy and come up with innovative ideas to build world-class data transformation systems one step ahead of the industry
  • Consult and help our diverse teams across the Zalando group to develop, implement and maintain sustainable, high-performance, and scalable data-processing and data integration systems
What we offer
What we offer
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model with up to 60% remote per week
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start for full-time employees
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Wellhub)
  • Mental health support and coaching available
  • Fulltime
Read More
Arrow Right
New

Care Home Worker - Independent Living

Bank Care Home Worker position to help cover absence from sickness and holidays....
Location
Location
United Kingdom , Sefton
Salary
Salary:
12.60 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a care role preferred
  • Genuine passion for helping others
  • Positive attitude
  • Excellent communication skills
  • Willingness to work collaboratively
  • Flexibility to work on a flexible schedule including weekends
  • Diligence and professionalism
  • Willingness to undergo necessary background checks
  • Weekend availability
Job Responsibility
Job Responsibility
  • Provide personal care including bathing, dressing, grooming, and toileting
  • Support daily living activities such as meal preparation, medication reminders, light housekeeping, and shopping
  • Offer companionship and emotional support
  • Conduct regular wellbeing checks
  • Ensure compliance with company policies
  • Contribute to continuous improvement by participating in team meetings
What we offer
What we offer
  • Refer a Friend Scheme (£125 for both)
  • Quarterly and Annual Carer Awards
  • Blue Light Card (cost reimbursed)
  • Employee Assistance Programme
  • Uniform and infection control equipment provided
  • Dedicated People and Wellbeing Team
  • Comprehensive training (Fast-track, paid induction, 3 days shadowing)
  • Ongoing development and career advancement opportunities
  • Supportive and collaborative environment
  • Weekly or fortnightly pay
  • Parttime
Read More
Arrow Right
New

Admin Officer

Admin Officer - Worcester. Are you organised, detail-oriented, and confident in ...
Location
Location
United Kingdom , Worcester
Salary
Salary:
12.36 - 13.25 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office and general IT systems
  • Reliable, flexible, and able to work independently or as part of a team
  • DBS check
  • Three years of referencing
Job Responsibility
Job Responsibility
  • Prepare case files and documentation for court hearings, tribunals, and meetings
  • Input and update records using internal case management systems
  • Manage incoming and outgoing post
  • Draft standard letters, reports, notes, and official correspondence
  • Ensure all administrative tasks meet compliance and quality standards
  • Answer and make telephone calls professionally
  • General administrative duties such as photocopying, scanning, and filing
  • Provide face-to-face customer service
  • There may be clerking duties required (face to face customer service)
What we offer
What we offer
  • Potential to extend contract
  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview for candidates with a disability who meet essential criteria
  • Fulltime
Read More
Arrow Right
New

Chef

Ready for a Chef role that lets you be creative? If so, join us as a Chef workin...
Location
Location
United Kingdom , Falkirk
Salary
Salary:
12.76 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • To be 18 years or older
  • GCSE or equivalent English
  • City & Guilds 706/1 and 2 (or equivalent) Basic Food Preparation Cooking
  • Basic Food Hygiene (essential)
  • Previous experience in a similar environment
  • Menu planning, costing, ordering, stock control and budget experience
Job Responsibility
Job Responsibility
  • Responsible for the day-to-day running of the kitchen
  • Maintaining good food storage procedures and stock rotation according to established procedures
  • Preparing, planning and cooking meals to a consistently high standard, taking account of any special requests or dietary requirements within the unit
  • Serving Residents, Staff and Visitors with food and beverage in a professional and courteous services manner
  • Preparing and producing foods for events
  • Participating in food costings through effective cost control procedures
  • Adhering to the ‘Safer Food Better Business’ standards and record keeping
  • Adhering to Food Hygiene Regulations and other safety procedures at all times
  • Taking full shift responsibility for the catering operation
  • Help to create new menus ensuring meals are of a high quality
What we offer
What we offer
  • The equivalent of 5.6 weeks annual leave, inclusive of Bank Holidays
  • Free parking
  • Wellbeing support and activities to help you maintain a great work-life balance
  • Career development and training to help you achieve your career goals
  • Pension contribution to secure your future (Optional)
  • Retail discounts
  • Special offers
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Poland Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy