Senior Strategy & Operations Business Partner, CS/CX Job at Everlaw (Oakland)

Senior Strategy & Operations Business Partner, CS/CX

Everlaw

Location:
United States , Oakland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

140000.00 - 177000.00 USD / Year

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Job Description:

As the Strategy & Operations Business Partner for CS/CX, you will serve as the strategic "right hand" to our post-sales leadership across Customer Success and Customer Experience (CS and CX). You will be the primary architect and builder of cross-functional, change-oriented initiatives designed to optimize the end-to-end customer lifecycle. In this role, you will lead high-stakes go-to-market (GTM) and customer journey projects from initial conception through execution, ensuring every initiative delivers a measurable, data-driven ROI. You will play a central role in refining post-sales motions and driving product adoption, directly influencing Everlaw’s revenue, retention, and product adoption goals.

Job Responsibility:

Lead as a Strategic Advisor: Serve as a core partner to CS/CX leaders, helping translate high-level vision into actionable operational roadmaps and project plans, and executing against them
Facilitate Data-Driven Decisions: You will be driving leverage, insights, advice, and data-driven PoVs to inform the decisions of the teams you support
Lead and Project Manage Complex, High Impact CS Initiatives: Manage a portfolio of projects from ideation through implementation—driving initiatives to unlock improved adoption, retention and expansion
Establish Operational Standards: Define, refine, and maintain our rhythm of the business for CS/CX
Foster Cross-Functional Alignment: Influence and lead teams across CS/CX, Sales, Marketing, Finance, and IT to ensure a seamless handoff and unified experience throughout the entire customer lifecycle
Drive Gainsight & Tech Excellence: Strong tooling knowledge to find opportunities to efficiently leverage Everlaw tech stack

Requirements:

BA/BS and a growth mindset to keep learning and developing your skills
8+ years of progressive experience in sales or CS strategy and/or operations, RevOps with at least four years focused on operational and technical projects
Gainsight and/or Salesforce admin is preferred
Experience with consumption based revenue models is a plus
Experience in a professional services environment like management/strategy consulting or investment banking is a plus
Experience holding strategic and operational positions in a post-sales ops team that was successfully scaling
Excellent verbal and written communication, presentation, and interpersonal skills, with the ability to influence, build trust, and collaborate effectively with diverse stakeholders, across all levels of the organization, from GTM teams to leadership
Adept at influencing and inspiring cross-functional teams to drive alignment and accelerate decision-making across GTM, Finance, IT, and leadership teams, with a positive and proactive attitude
Exceptional organizational and problem-solving skills, with a high level of attention to detail and a strong ability to manage multiple responsibilities in an ambiguous, fast-paced environment
Self-starter with a strong sense of ownership and the agility to shift tasks or roles when necessary, working both independently and as a team player
You are authorized to work in the United States without restrictions

Nice to have:

Gainsight and/or Salesforce admin
Experience with consumption based revenue models
Experience in a professional services environment like management/strategy consulting or investment banking

What we offer:

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement
Select your preference of hardware (Mac or PC) and customize your desk setup
Enjoy a wide variety of snacks and beverages in the office
Bond over company-wide out-of-the-box events and fun activities with your team
Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice

Additional Information:

Job Posted:
January 10, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Everlaw - All Job Offers

Job Link Share:

Senior Strategy & Operations Business Partner, CS/CX

Everlaw

Location:
United States , Oakland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

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