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The Strategy Consulting team is responsible for providing our customers with strategic recommendations and enabling them to achieve their goals using the Optimizely product suite. The Strategy Consultant team works closely together with customer stakeholders to deliver work focused on achieving their objectives with an experimentation-first mindset. The Strategy Consulting team is part of the greater Customer Success group at Optimizely.
Job Responsibility:
Gain and maintain a deep level understanding of the Optimizely product suite to drive ongoing adoption of the platform and ensure high customer retention
Develop an excellent understanding of the customers’ goals and objectives, their digital strategy, and align what they want to achieve to Optimizely’s products
Work with our customers to develop a vision, implement organizational processes, and support change management within their organization to achieve a mindset shift towards experiment-led decision making
Support customers in adopting Optimizely’s AI capabilities through Opal, guiding them through onboarding, use-case identification, and operational integration to accelerate experimentation velocity and decision-making
Facilitate sessions and workshops with customer stakeholders, teaching them the goodness of hypothesis-based digital development
Use customer data to uncover their customer problems, while coaching them on what goes into a strong hypothesis
Validate and frame ideas as prioritized testable hypotheses (including but not limited to A/B/n tests, MVT, personalization campaigns, multi-armed bandits, and feature rollouts)
Maintain a mindset of continuous optimization process and instill that in your customers: building roadmaps, analysis, generating insights, and measuring business impact
Guide customers to understand the impact of their partnership with Optimizely, through ROI analyses and related business cases
Enable customers to successfully onboard and adopt Optimizely Analytics, helping them define measurement strategies, interpret results, and connect experimentation outcomes to business performance
Develop a repository of knowledge from the on-going work and industrialize that to create a repeatable set of activities to scale the consulting function internally across the Optimizely business and with external thought leadership
Share your knowledge with the wider Customer Success Organization, Product, Sales, and Marketing
Requirements:
At least 3-4 years of experience in digital marketing, technology consulting, analytics, or experimentation (CRO, A/B testing, etc.)
Excellent communication and presentation skills to both executive and team member audiences
Possess a good understanding of operational infrastructure, processes, and tools of a modern experimentation program and / or product development flow
Familiarity with Optimizely (or other leading A/B testing platforms) is a plus
Nice to have:
Familiarity with Optimizely (or other leading A/B testing platforms)
What we offer:
Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team
Free communal transport facilities inside Dhaka to and from the office