Senior Strategy and Operations Manager, EMEA Direct Job at Uber (Amsterdam)

Senior Strategy & Operations Manager, Merchant Growth, Delivery - EMEA

Join the Merchant Growth Strategy & Operations, Delivery - EMEA team as an Indiv...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

4+ years in strategy, operations, product, or growth roles in a technology or marketplace business
Problem Solving and Executional Excellence - High agency and self-sufficiency, able to work independently and own end-to-end program management of multiple workstreams
Data-Driven Decision Making- Strong capabilities to work with large sets of data, gleaning insights and creating compelling narratives. SQL proficiency a strong plus
Communication and Stakeholder Management - Advanced written and verbal communication skills and stakeholder management across multiple functions and seniority levels in matrixed environments
Business Acumen - Proven ability to translate data into strategic direction and confidence presenting it to senior stakeholders

Job Responsibility

Set the strategy and drive execution at scale: Define the overarching restaurant Pickup growth strategy — and bring it to life through toolkits, playbooks, and processes that enable local teams to execute consistently across EMEA
Own end-to-end growth programs: Lead integrated initiatives that increase restaurant same-store-demand growth and ROI within the Pickup fulfillment method
Be accountable for performance: Track and analyze key growth KPIs — including same-store-demand, adoption, session conversion, and ROI — and translate insights into clear action plans
Champion the restaurant: Put restaurants at the center of every decision, ensuring strategies and products fuel their sustainable same-store-demand growth and ROI

Senior Event Operations Manager - EMEA

The Senior Operations Manager is responsible for overseeing the operational aspe...

Location

United Kingdom , London

Salary:

Not provided

TM Forum

Expiration Date

Until further notice

Requirements

Bachelor's degree in Event Management, Hospitality, Business Administration, or a related field
Minimum of 7 years of experience in Event Operations Management
Strong organizational and multitasking abilities
Excellent leadership and team management skills
Outstanding communication and interpersonal skills
Proven ability to manage large-scale events and complex logistics
Financial acumen and experience managing event budgets
Proficiency in event management software and Microsoft Office Suite
Ability to work under pressure and meet tight deadlines

Job Responsibility

Collaborate with the Senior Director, Events Delivery to develop and implement operational plans for events in Europe
Coordinate logistical aspects of events, including venue selection and management, setup, transportation, accommodation, floorplan, feature builds, AV, signage schedule
Venue related tasks such as F&B, booths, meeting rooms, merchandise, build and break schedule, shipping, floor manager management, exhibitor manual deadlines, waste, security
Develop detailed event schedules and timelines, ensuring all deadlines are met
Lead, mentor, and manage the Operations Manager, providing clear direction and support
Conduct regular team meetings to review event plans, address issues, and ensure alignment with overall event goals
Foster a positive and collaborative team environment that encourages professional growth and development
Identify, negotiate, and manage relationships with vendors and suppliers to secure the best possible arrangements for each event
Ensure all contractual obligations are met and manage any issues or discrepancies that arise
Monitor vendor performance and conduct post-event evaluations to maintain high standards of service

Fulltime

Senior Partner Manager, Reseller and Services, EMEA

We're looking for an exceptional, results-driven Partner Manager to manage and s...

Location

Ireland , Dublin

Salary:

Not provided

Gong

Expiration Date

Until further notice

Requirements

8+ years of demonstrated experience in Partner/Channel Management within a high-growth SaaS or B2B technology environment, with a focus on EMEA
Proven track record managing Services, Agency, or Consulting partnerships, ideally within the Revenue Operations or B2B technology space
Direct experience developing, launching, and managing a successful Reseller or Channel Partner program from the ground up is highly desirable
Strong commercial acumen with experience negotiating complex partnership agreements and managing partner compensation models (e.g., margins, rebates, MDF)
Exceptional communication and presentation skills in English
Ability to travel regularly across the EMEA region to meet with partners and attend events

Job Responsibility

Reseller Channel Strategy & Execution: Define and lead the foundational launch and scaling of the Gong Reseller Motion across strategic EMEA territories
Recruitment & Onboarding: Identify, recruit, and onboard high-potential Value-Added Resellers (VARs), Distributors, and Managed Service Providers (MSPs) who align with Gong's ideal customer profile and market strategy
Commercial & Legal: Negotiate commercial terms and operational agreements (e.g., contracts, margins, incentive programs) with new reseller partners
Sales Alignment: Establish clear rules of engagement, deal registration processes, and sales-to-channel handoffs to prevent channel conflict and maximize collaborative sales efforts
Demand Generation: Partner with the EMEA Marketing team to build joint marketing campaigns and demand generation activities that drive pipeline for and with Resellers
Partner Relationship Management: Own and nurture relationships with a portfolio of existing and emerging EMEA RevOps services partners
Joint Business Planning: Develop and execute joint GTM (Go-to-Market) and business plans with key partners to drive sourced revenue with these partners
Enablement & Certification: Ensure partners are fully enabled, trained, and certified on the latest Gong platform features, services offerings, and implementation best practices
Performance Monitoring: Track, analyze, and report on partner performance metrics, including sourced and co-sell revenue, certified consultants, service quality, and customer success outcomes
Collaboration: Work closely with Gong's Direct Sales, Customer Success, and Professional Services teams to ensure seamless joint engagement and delivery quality

What we offer

We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
Mental Health benefits with covered therapy and coaching
Education & learning stipend for personal growth and development
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Company-wide recharge days each quarter

Senior Program Manager, Courier Experience and Support Operations

At Uber, providing excellent customer support to our users is a core feature of ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

At least 5+ years’ relevant experience: in Customer Experience, Program Management, Operations, or Support Enablement, preferably in a fast-paced, tech-driven environment
Data-driven and analytical approach: you can turn raw data into a clear analysis and utilise numbers to tell a story or build a strategy. You know the right questions to ask to get to actionable outcomes, and you know how to explain data in a digestible way. Advanced proficiency in Excel/Google Sheets
Strong working knowledge of performance metrics: you’ve used data to guide strategy, prioritise roadmaps, and assess results
Self-starter & program manager: you can structure a project from scratch, understanding the challenges and opportunities with limited leadership direction, and you are cool and calm under pressure
Excellent stakeholder management & teamwork: you build trusted and strong working relationships with cross-functional stakeholders. You can work as part of a small, lean team, as a key contributor, and you work well with everyone around you to achieve great results
Balance of strategic vision and operational rigour: you're equally comfortable with long-term planning and rapid execution
Natural problem-solver: you’re naturally curious, show analytical and critical thinking and are resilient in navigating ambiguity or competing priorities. You have a proven ability to lead complex, cross-functional initiatives that deliver measurable impact at scale
Strong communicator and influencer: with a knack for simplifying complexity, aligning teams with confidence and empathy towards a common goal, bonus points if you have experience presenting data and insights to senior audiences to obtain buy-in

Job Responsibility

Design & execute high-impact, cross-functional initiatives that define the courier support experience, optimising automated, self-service and/or agent-driven channels, improving quality, efficiency and experience
Identify and prioritise the most impactful opportunities within a broad set of potential initiatives, using data, customer insights, and operational metrics to focus resources where they matter most
Project manage key regional and cross-functional initiatives - you’ll be the go-to person for Courier experience enhancements, premium support models, and new product launches, across existing and yet-to-be-launched markets
Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement identification
Collaborate with Ops, Risk, Tech, and CX teams across EMEA and other mega regions to design, launch and iterate on support initiatives and products that balance business impact and customer satisfaction
Navigate a complex, matrixed environment to influence cross-functional, global, and regional stakeholders
building alignment, resolving competing priorities,s and driving execution on key Courier Operations initiatives
Test, measure and scale initiatives and projects, taking a strategic lens to determine where and how launches should take place
Be the voice and advocate for Couriers within the organisation and promote a customer-centric culture
Build a scalable governance model that connects regional operations with global strategy, ensuring consistent standards, data-driven decisions, and effective cross-functional collaboration

Central Production and Performance Senior Manager

Waymo is an autonomous driving technology company with the mission to be the wor...

Location

United Kingdom , London

Salary:

88000.00 - 95000.00 GBP / Year

Waymo

Expiration Date

Until further notice

Requirements

Minimum 6 years experience in consulting, technical operations, product operations, technical account management, vendor management / advocacy, or other related roles that blend strong technical know-how with stakeholder engagement to uncover problems and work cross functionally with technical teams to build solutions to those problems
Proven strong data-driven decision-making skills and comfort working with relevant technologies for continuous operations
Cross functional collaboration experience: ability to hear issues from teams in person, translate those problems into clear problem statements, and work with global engineering teams to resolve those issues
Some flexibility in scheduling to ensure business continuity with AMER and EMEA

Job Responsibility

Local Market Leadership and Partner Support: As an early operations hire in London, ensure our Fleet Operating Partner is well supported by facilitating in-person touchpoints, feedback loops, and internal advocacy to operations and engineering teams to unblock their issues and empower their success
Global Daily Operations Monitoring and Support: Actively oversee daily autonomous vehicle operations across all markets in real time. Monitor live operational data to detect and respond to immediate issues impacting AV performance. Investigate the “why” when issues occur, escalating to and collaborating with local teams and global operations for timely intervention and with product / engineering for long term solutions
Performance Management & Support: Directly manage performance for global commercial and testing operations, while providing hands-on guidance and real-time coaching to Waymo’s partners and vendors
Real-Time Reporting and Communication: Regularly update key stakeholders on team activities, operational status, and any incidents. Ensure accurate and prompt communication with global operations and other teams for effective coordination and rapid response. Manage complex stakeholder relationships across multiple teams, including local operations, systems operations, product development, engineering, and others
Safety and Performance Compliance: Actively monitor and enforce Waymo’s safety standards and performance benchmarks. Address deviations promptly to ensure consistent, reliable, and safe operations across all markets. Lead safety / risk audits and partner with safety leads to implement risk-reduction strategies
Continuous Improvement Feedback: Proactively generate ideas to drive continuous improvement in daily operations - even if the problem is ambiguous - and take full ownership of the solution. Report recurring issues and recommend potential adjustments to procedures, collaborating with cross-functional teams to enhance operational efficiency

What we offer

discretionary annual bonus program
equity incentive plan
generous Company benefits program
top-notch medical, dental and vision insurance
mental wellness support
gym membership
special wellness programs
competitive compensation
bonus opportunities
equity

Fulltime

Central Production and Performance Senior Manager

Waymo is an autonomous driving technology company with the mission to be the wor...

Location

Japan , Tokyo

Salary:

Not provided

Waymo

Expiration Date

Until further notice

Requirements

Minimum 6 years experience in consulting, technical operations, product operations, technical account management, Partner management / advocacy, or other related roles that blend strong technical know-how with stakeholder engagement to uncover problems and work cross functionally with technical teams to build solutions to those problems
Fluent in both English and Japanese
Proven strong data-driven decision-making skills and comfort working with relevant technologies for continuous operations
Cross functional collaboration experience: ability to hear issues from teams in person, translate those problems into clear problem statements, and work with global engineering teams to resolve those issues
Some flexibility in scheduling to ensure business continuity with AMER and EMEA

Job Responsibility

Local Market Leadership and Partner Support: As the first operations hire in Japan, ensure our Fleet Operating Partner is well supported by facilitating in-person touchpoints, feedback loops, and internal advocacy to operations and engineering teams to unblock their issues and empower their success
Global Daily Operations Monitoring and Support: Actively oversee daily autonomous vehicle operations across all markets in real time. Monitor live operational data to detect and respond to immediate issues impacting AV performance. Investigate the “why” when issues occur, escalating to and collaborating with local teams and global operations for timely intervention and with product / engineering for long term solutions
Performance Management & Support: Directly manage performance for global commercial and testing operations, while providing hands-on guidance and real-time coaching to Waymo’s partners and Partners
Real-Time Reporting and Communication: Regularly update key stakeholders on team activities, operational status, and any incidents. Ensure accurate and prompt communication with global operations and other teams for effective coordination and rapid response. Manage complex stakeholder relationships across multiple teams, including local operations, systems operations, product development, engineering, and others
Safety and Performance Compliance: Actively monitor and enforce Waymo’s safety standards and performance benchmarks. Address deviations promptly to ensure consistent, reliable, and safe operations across all markets. Lead safety / risk audits and partner with safety leads to implement risk-reduction strategies
Continuous Improvement Feedback: Proactively generate ideas to drive continuous improvement in daily operations - even if the problem is ambiguous - and take full ownership of the solution. Report recurring issues and recommend potential adjustments to procedures, collaborating with cross-functional teams to enhance operational efficiency

What we offer

Health and wellness: top-notch medical, dental and vision insurance, mental wellness support, gym membership, and special wellness programs
Financial wellness: competitive compensation, bonus opportunities, equity, employees provident fund, and lots of other perks and employee discounts
Flexibility and time off: flexibility to work from another location for four weeks per year, support an on-site or hybrid work model and offer remote working opportunities, paid time off, bereavement, sick, and parental leave

Fulltime

Senior Pricing Manager, EMEA

The Senior Pricing Manager, EMEA will manage strategic aspects of pricing as par...

Location

United Kingdom , Belfast

Salary:

Not provided

Baker McKenzie Italy

Expiration Date

Until further notice

Requirements

An undergraduate degree is required (Accounting, Finance or Business Administration as examples)
Some experience of pricing strategy with good management experience in a global setting, ideally in a professional services environment
Proficient in law firm operations, legal accounting and finance
Strong understanding of the elements of law firm profitability at practice group, service line, client, matter and attorney level
Strong analytical skills
Strong ability to lead, motivate and mentor staff personnel, inclusive of diligently addressing performance concerns and resolving conflict
Proven ability to develop and convey to management and partners comprehensive financial information and analysis relative to business operations and strategies
Able to readily comprehend business objectives and correspondingly develop and execute appropriate strategies
Highly disciplined approach to developing and executing departmental objectives
Well-developed and sophisticated organization, communication and interpersonal skills, with a proven ability to manage relations at various levels within and outside an organization

Job Responsibility

Work in close cooperation with Global Pricing Director to enhance and implement standardized pricing capabilities and governance
Engage and assist in rate and fee conversations and negotiations directly with key clients and in cooperation with Firm Partners
Support Firmwide pricing governance, including providing advice on policy and commercial decisions, especially with a view to consistent application of best practices
Work with Practice and Industry Group leadership to ensure greater alignment of pricing strategies on a product and sector basis
Create and deliver enhanced reporting, resources, and training to guide smarter pricing at scale
Work closely with the other regional pricing leads to share and implement process improvements and efficiencies to optimize the Global team performance
Address pricing-related escalations that are directed to the team and ensure critical items are prioritized
Manage change and expectations when working with Partners and Clients to ensure all agreements fit within established standards while achieving appropriate balance between maximizing profits and providing commercial incentives
provide financial analyses to partners, business managers, and management in support of client rate agreements
Demonstrate strong understanding of all available and acceptable Alternative Fee Arrangements including Alternative Legal Solutions and products available within the Firm

Senior Manager, YouTube UK & EMEA

The Senior Manager, YouTube & Creators UK & EMEA has direct responsibility for t...

Location

United Kingdom , London

Salary:

Not provided

Disney

Expiration Date

Until further notice

Requirements

Significant experience working in social media with YouTube or in a relevant social media-focussed role (client and/or agency)
Considerable experience working with Creators, influencers or talent to deliver social or YouTube content
Strong digital marketing capabilities and implementation skills
Strong interest in all aspects of social media and digital marketing (content, platforms, creators etc)
Data and process driven with an aptitude to constantly identify, evolve and develop additional skills
Leads by example
Ability to adapt quickly, manage stakeholder needs across a complex matrix organisation
Exceptional leadership, communication and interpersonal skills, with a collaborative approach to working with multiple stakeholders that encourages trust and buy-in and drives results
Confident and assertive while being diplomatic and tactful
Resourceful and pro-active – can resolve conflict & look for solutions and information in creative ways

Job Responsibility

Direct responsibility for operation and performance for all UK YouTube channels (DisneyUK & DisneyChannelUK)
Oversight and guidance of all EMEA YouTube accounts – supporting with evergreen content, best practice, governance and content sharing (operational support for Italy)
Responsibility for the optimisation and growth of UK & EMEA YouTube accounts and the successful delivery of campaigns
Work with global and EMEA teams to ensure that EMEA needs, requirements, timings and local nuances are taken into account
Set the strategy for EMEA Disney Junior YouTube content – managing full episode roll-out to support, DCP and franchise priorities in linear and Disney+ markets
Evolve the content strategy for each audience-lead YouTube account that is tailored to engage a UK audience
Project management and delivery (inc. post campaign analysis) across key initiatives
Provide support and guidance for YouTube channel managers, advise on creative and oversee content delivery
Work with YouTube to ensure we are maximising our opportunity to effectively reach and engage our target audiences on the platform
Keep teams updated on the latest platform developments, formats, testing opportunities, trends and innovations

What we offer

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Disney+ Subscription
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

Fulltime

Select Country

Senior Strategy and Operations Manager, EMEA Direct

Job Description

Job Responsibility

Requirements

Nice to have

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