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frog Logo frog · Consulting

Senior Strategist and CX Consultant

Belgium, Diegem · Job Posted February 13, 2026
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Job Description

frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise.

Job Responsibility

  • Drive projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
  • design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
  • translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
  • facilitate collaboration, co-creation and alignment around vision, strategy and execution through workshops, and client working sessions
  • drive improvements in Marketing & Sales organization models, process improvement, or organization activation
  • evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
  • create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
  • contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
  • be part of the pond and collaborate closely with your Capgemini colleagues

Requirements

  • Master’s degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.
  • preferably with a focus on Innovation and Entrepreneurship
  • 2+ years of project experience (Senior) in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy and customer service transformation
  • strong core consulting skills: Quantitative & qualitative research, workshop facilitation, storytelling, advanced presentation design, inductive/deductive reasoning, stakeholder management, data analysis, process design, and design thinking
  • express yourself fluently, both written and oral, in Dutch and/or French
  • full professional working proficiency of English is required
  • mastery of PowerPoint, Excel, and new forms of delivery

Nice to have

  • MBA (with a focus on Innovation Management) or additional master’s degree is a plus
  • experience in Figma, Adobe CC, and no-code prototyping tools is a plus

What we offer

  • Flexibility & Autonomy: Work from clients-sites, from home, from Capgemini office or even sometimes from abroad
  • Learning & Development: Accelerate your career with global and local training program such as the Consulting Skill Workshop (CWS) and InventX
  • Supportive Community: Grow in a culture that prioritizes support with buddy programs, mentoring, and active internal communities
  • Diverse Exposure: Work across a variety of industries, clients, and geographies
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