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Senior Strategic Program Manager

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LumApps

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

LumApps is an AI-powered Employee Hub. As a Senior Strategic Program Manager, you will lead complex enterprise programs across the full customer lifecycle — from pre-sales strategy through onboarding, integrations, governance, and long-term value realization. This role combines strategic advisory, program leadership, and commercial impact. You will act as a trusted advisor to global enterprise customers, shaping transformation initiatives and ensuring measurable business outcomes.

Job Responsibility:

  • Define and lead the execution of strategic program plans, including success metrics, governance structures, milestones, and value realization frameworks
  • Oversee the full lifecycle of complex engagements, from pre-sales alignment through onboarding, adoption, optimization, and long-term value delivery
  • Act as the voice of the customer, ensuring customer priorities and insights inform internal strategy, product direction, and service improvements
  • Leverage customer data and program insights to proactively identify risks, opportunities, and areas requiring executive attention, ensuring programs stay on track and deliver impact
  • Engage and influence stakeholders at all levels, including Senior Leaders, and functional leaders across Communications, HR, IT, Operations, and frontline business units
  • Partner closely with Account Management and Sales to develop joint account strategies, support value storytelling, and identify expansion and service opportunities
  • Lead governance and executive cadences, including steering committees, program reviews, and decision forums to maintain alignment and transparency
  • Collaborate cross-functionally with Product, Engineering, Delivery, Sales, and Customer Success to deliver tailored solutions that meet enterprise requirements
  • Drive adoption and measurable outcomes at scale, ensuring customers realize value aligned to their business case and strategic priorities

Requirements:

  • 7+ years of relevant work experience in Project / Program Management, preferably in the SaaS industry
  • Curiosity & Strategic Discovery
  • Communication & Executive Storytelling
  • Empathy & Trusted Partnership
  • Business Acumen & Value Orientation
  • Ownership & Drive
  • Results Orientation
  • Program Organization & Strategic Planning
  • Resourcefulness & Problem Solving

Nice to have:

  • Experience of working with enterprise customers
  • Experience with full lifecycle SaaS implementation and deployment on a global scale
  • Experience with Agile methodologies and project management tools is a plus
  • Global Mindset & Cultural Intelligence
What we offer:
  • 25 vacation days (prorated based on hire date)
  • 9 sick days
  • 10 paid holidays
  • 2 floating holidays
  • Health Insurance – United Healthcare, 100% employer-paid benefits from day 1
  • 401k Retirement Plan – We match 100% of your contribution up to 4%
  • Inclusive maternity & paternity leave
  • Team Celebrations & Seasonal Events
  • We provide you with a laptop

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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