Senior Strategic Partner Manager

• Drive strategy and support for a high-volume portfolio of creators, offering timely support, clear guidance, and knowledge sharing of best practices
• Lead strategy sessions with creators to grow their communities, increase revenue, or better use Patreon’s tools
• Respond to inbound questions with speed and clarity, helping creators feel heard and supported
• Share updates and learning resources with creators while keeping communication personal and actionable
• Identify and escalate common issues, feedback, or trends to improve products and processes
• Champion partner feedback to product teams for optimization of internal and external tools
• Analyze creator performance and engagement through data-driven research, diagnostics, and benchmarking
• Collaborate closely with cross-functional teams to continuously improve the creator experience
• Keep systems and documentation up to date to support smooth handoffs and knowledge sharing amongst the team
• Manage and negotiate complex deal structures, partnering closely with finance and legal teams

• BA/BS degree or higher
• 7+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment
• 4+ years in the creator space influencing creator success, ideally with podcasts, video, or music creators
• Excellent communication and presentation skills
• Expertise in using data and analytics to develop insights for decision making
• Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
• Curious, empathetic, and confident offering strategic advice in short, focused interactions
• Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio
• Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy
• High operational rigor - disciplined CRM usage, cadence execution, and follow‑through
• Strong negotiation/persuasion skills - both strategic and tactical
• Consultative sales acumen—adept at retaining and expanding accounts through persuasive storytelling and ROI framing

Experience building complex deals is a plus

• Offers Equity
• healthcare
• flexible time off
• company holidays and recharge days
• commuter benefits
• lifestyle stipends
• learning and development stipends
• patronage
• parental leave
• 401k plan with matching