Senior Strategic Experience Designer Job at AKQA (Amsterdam)

Senior Strategic Experience Designer

At AKQA (part of WPP), we believe in the imaginative application of art and scie...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience within a consultancy, experience design agency, or innovation environment where strategy, human-centred design, and digital innovation are central to the work
A proven track record of leading end-to-end experience and service design projects across digital and physical touchpoints, from early-stage discovery through to concept definition and execution
Deep expertise in qualitative research methodologies (including ethnography, UX research, cultural analysis) and the ability to synthesise complex findings into clear, strategic direction
Experience developing growth strategies, defining new value propositions, or shaping new digital products and services in response to shifting business and cultural landscapes
An entrepreneurial mindset, comfortable operating in ambiguity, able to self-organise and bring structure to complexity, and confident in defining the path forward for yourself and your team
Exceptional communication and storytelling skills, with the ability to inspire confidence in clients and motivate teams around a shared vision
Strong cross-functional leadership skills, with experience guiding diverse teams and navigating senior client relationships with both authority and humility
A genuine passion for the intersection of business, culture, and technology
and a restless curiosity about what the future of experience design can and should look like

Job Responsibility

Own the full strategic experience design process end-to-end: from brief interpretation and problem framing, through research and insight generation, to concept definition and experience vision
ensuring every decision is purposeful, connected, and human-centred
Lead and inspire multidisciplinary teams across research, strategy, design, and technology, creating the conditions for ambitious, collaborative work while balancing output with team wellbeing
Frame client challenges with clarity and confidence, identifying the right questions before jumping to answers, and translating complexity into actionable strategic directions and experience concepts
Drive discovery and research, leading stakeholder interviews, user research, competitive analysis, and synthesis, turning findings into sharp insights and compelling strategic narratives that guide creative and design execution teams
Act as a trusted advisor and thought partner to senior clients, challenging perspectives where needed, building relationships grounded in both empathy and expertise, and proactively identifying opportunities beyond the immediate engagement
Own the development of pitches, proposals, and new business opportunities, independently and in partnership with client service teams, demonstrating a clear understanding of where AKQA can create the most value
Develop and communicate experience visions, strategic frameworks, concepts, and recommendations with exceptional clarity, both visually and verbally, for internal stakeholders and client audiences at all levels
Establish and champion human-centred design methodologies and best practices across the studio, contributing to the evolution of our processes, tools, and point of view at a global level
Coach and develop mid-level and junior team members through constructive feedback, on-the-job mentorship, and by modelling intellectual curiosity, creative ambition, and kindness under pressure

Senior Strategic Experience Designer

At AKQA (part of WPP), we believe in the imaginative application of art and scie...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience within a consultancy, experience design agency, or innovation environment where strategy, human-centred design, and digital innovation are central to the work
A proven track record of leading end-to-end experience and service design projects across digital and physical touchpoints, from early-stage discovery through to concept definition and execution
Deep expertise in qualitative research methodologies (including ethnography, UX research, cultural analysis) and the ability to synthesise complex findings into clear, strategic direction
Experience developing growth strategies, defining new value propositions, or shaping new digital products and services in response to shifting business and cultural landscapes
An entrepreneurial mindset, comfortable operating in ambiguity, able to self-organise and bring structure to complexity, and confident in defining the path forward for yourself and your team
Exceptional communication and storytelling skills, with the ability to inspire confidence in clients and motivate teams around a shared vision
Strong cross-functional leadership skills, with experience guiding diverse teams and navigating senior client relationships with both authority and humility
A genuine passion for the intersection of business, culture, and technology
and a restless curiosity about what the future of experience design can and should look like

Job Responsibility

Own the full strategic experience design process end-to-end: from brief interpretation and problem framing, through research and insight generation, to concept definition and experience vision
ensuring every decision is purposeful, connected, and human-centred
Lead and inspire multidisciplinary teams across research, strategy, design, and technology, creating the conditions for ambitious, collaborative work while balancing output with team wellbeing
Frame client challenges with clarity and confidence, identifying the right questions before jumping to answers, and translating complexity into actionable strategic directions and experience concepts
Drive discovery and research, leading stakeholder interviews, user research, competitive analysis, and synthesis, turning findings into sharp insights and compelling strategic narratives that guide creative and design execution teams
Act as a trusted advisor and thought partner to senior clients, challenging perspectives where needed, building relationships grounded in both empathy and expertise, and proactively identifying opportunities beyond the immediate engagement
Own the development of pitches, proposals, and new business opportunities, independently and in partnership with client service teams, demonstrating a clear understanding of where AKQA can create the most value
Develop and communicate experience visions, strategic frameworks, concepts, and recommendations with exceptional clarity, both visually and verbally, for internal stakeholders and client audiences at all levels
Establish and champion human-centred design methodologies and best practices across the studio, contributing to the evolution of our processes, tools, and point of view at a global level
Coach and develop mid-level and junior team members through constructive feedback, on-the-job mentorship, and by modelling intellectual curiosity, creative ambition, and kindness under pressure

Senior Strategic Experience Designer

At AKQA (part of WPP), we believe in the imaginative application of art and scie...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience within a consultancy, experience design agency, or innovation environment where strategy, human-centred design, and digital innovation are central to the work
A proven track record of leading end-to-end experience and service design projects across digital and physical touchpoints, from early-stage discovery through to concept definition and execution
Deep expertise in qualitative research methodologies (including ethnography, UX research, cultural analysis) and the ability to synthesise complex findings into clear, strategic direction
Experience developing growth strategies, defining new value propositions, or shaping new digital products and services in response to shifting business and cultural landscapes
An entrepreneurial mindset, comfortable operating in ambiguity, able to self-organise and bring structure to complexity, and confident in defining the path forward for yourself and your team
Exceptional communication and storytelling skills, with the ability to inspire confidence in clients and motivate teams around a shared vision
Strong cross-functional leadership skills, with experience guiding diverse teams and navigating senior client relationships with both authority and humility
A genuine passion for the intersection of business, culture, and technology
and a restless curiosity about what the future of experience design can and should look like

Job Responsibility

Own the full strategic experience design process end-to-end: from brief interpretation and problem framing, through research and insight generation, to concept definition and experience vision
ensuring every decision is purposeful, connected, and human-centred
Lead and inspire multidisciplinary teams across research, strategy, design, and technology, creating the conditions for ambitious, collaborative work while balancing output with team wellbeing
Frame client challenges with clarity and confidence, identifying the right questions before jumping to answers, and translating complexity into actionable strategic directions and experience concepts
Drive discovery and research, leading stakeholder interviews, user research, competitive analysis, and synthesis, turning findings into sharp insights and compelling strategic narratives that guide creative and design execution teams
Act as a trusted advisor and thought partner to senior clients, challenging perspectives where needed, building relationships grounded in both empathy and expertise, and proactively identifying opportunities beyond the immediate engagement
Own the development of pitches, proposals, and new business opportunities, independently and in partnership with client service teams, demonstrating a clear understanding of where AKQA can create the most value
Develop and communicate experience visions, strategic frameworks, concepts, and recommendations with exceptional clarity, both visually and verbally, for internal stakeholders and client audiences at all levels
Establish and champion human-centred design methodologies and best practices across the studio, contributing to the evolution of our processes, tools, and point of view at a global level
Coach and develop mid-level and junior team members through constructive feedback, on-the-job mentorship, and by modelling intellectual curiosity, creative ambition, and kindness under pressure

Senior Strategic Experience Designer

At AKQA (part of WPP), we believe in the imaginative application of art and scie...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience within a consultancy, experience design agency, or innovation environment where strategy, human-centred design, and digital innovation are central to the work
A proven track record of leading end-to-end experience and service design projects across digital and physical touchpoints, from early-stage discovery through to concept definition and execution
Deep expertise in qualitative research methodologies (including ethnography, UX research, cultural analysis) and the ability to synthesise complex findings into clear, strategic direction
Experience developing growth strategies, defining new value propositions, or shaping new digital products and services in response to shifting business and cultural landscapes
An entrepreneurial mindset, comfortable operating in ambiguity, able to self-organise and bring structure to complexity, and confident in defining the path forward for yourself and your team
Exceptional communication and storytelling skills, with the ability to inspire confidence in clients and motivate teams around a shared vision
Strong cross-functional leadership skills, with experience guiding diverse teams and navigating senior client relationships with both authority and humility
A genuine passion for the intersection of business, culture, and technology
and a restless curiosity about what the future of experience design can and should look like

Job Responsibility

Own the full strategic experience design process end-to-end: from brief interpretation and problem framing, through research and insight generation, to concept definition and experience vision
ensuring every decision is purposeful, connected, and human-centred
Lead and inspire multidisciplinary teams across research, strategy, design, and technology, creating the conditions for ambitious, collaborative work while balancing output with team wellbeing
Frame client challenges with clarity and confidence, identifying the right questions before jumping to answers, and translating complexity into actionable strategic directions and experience concepts
Drive discovery and research, leading stakeholder interviews, user research, competitive analysis, and synthesis, turning findings into sharp insights and compelling strategic narratives that guide creative and design execution teams
Act as a trusted advisor and thought partner to senior clients, challenging perspectives where needed, building relationships grounded in both empathy and expertise, and proactively identifying opportunities beyond the immediate engagement
Own the development of pitches, proposals, and new business opportunities, independently and in partnership with client service teams, demonstrating a clear understanding of where AKQA can create the most value
Develop and communicate experience visions, strategic frameworks, concepts, and recommendations with exceptional clarity, both visually and verbally, for internal stakeholders and client audiences at all levels
Establish and champion human-centred design methodologies and best practices across the studio, contributing to the evolution of our processes, tools, and point of view at a global level
Coach and develop mid-level and junior team members through constructive feedback, on-the-job mentorship, and by modelling intellectual curiosity, creative ambition, and kindness under pressure

Senior Strategic Experience Designer

At AKQA (part of WPP), we believe in the imaginative application of art and scie...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience within a consultancy, experience design agency, or innovation environment where strategy, human-centred design, and digital innovation are central to the work
A proven track record of leading end-to-end experience and service design projects across digital and physical touchpoints, from early-stage discovery through to concept definition and execution
Deep expertise in qualitative research methodologies (including ethnography, UX research, cultural analysis) and the ability to synthesise complex findings into clear, strategic direction
Experience developing growth strategies, defining new value propositions, or shaping new digital products and services in response to shifting business and cultural landscapes
An entrepreneurial mindset, comfortable operating in ambiguity, able to self-organise and bring structure to complexity, and confident in defining the path forward for yourself and your team
Exceptional communication and storytelling skills, with the ability to inspire confidence in clients and motivate teams around a shared vision
Strong cross-functional leadership skills, with experience guiding diverse teams and navigating senior client relationships with both authority and humility
A genuine passion for the intersection of business, culture, and technology
and a restless curiosity about what the future of experience design can and should look like

Job Responsibility

Own the full strategic experience design process end-to-end: from brief interpretation and problem framing, through research and insight generation, to concept definition and experience vision
ensuring every decision is purposeful, connected, and human-centred
Lead and inspire multidisciplinary teams across research, strategy, design, and technology, creating the conditions for ambitious, collaborative work while balancing output with team wellbeing
Frame client challenges with clarity and confidence, identifying the right questions before jumping to answers, and translating complexity into actionable strategic directions and experience concepts
Drive discovery and research, leading stakeholder interviews, user research, competitive analysis, and synthesis, turning findings into sharp insights and compelling strategic narratives that guide creative and design execution teams
Act as a trusted advisor and thought partner to senior clients, challenging perspectives where needed, building relationships grounded in both empathy and expertise, and proactively identifying opportunities beyond the immediate engagement
Own the development of pitches, proposals, and new business opportunities, independently and in partnership with client service teams, demonstrating a clear understanding of where AKQA can create the most value
Develop and communicate experience visions, strategic frameworks, concepts, and recommendations with exceptional clarity, both visually and verbally, for internal stakeholders and client audiences at all levels
Establish and champion human-centred design methodologies and best practices across the studio, contributing to the evolution of our processes, tools, and point of view at a global level
Coach and develop mid-level and junior team members through constructive feedback, on-the-job mentorship, and by modelling intellectual curiosity, creative ambition, and kindness under pressure

Fulltime

Senior Strategic Experience Designer

At AKQA (part of WPP), we believe in the imaginative application of art and scie...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Experience within a consultancy, experience design agency, or innovation environment where strategy, human-centred design, and digital innovation are central to the work
A proven track record of leading end-to-end experience and service design projects across digital and physical touchpoints, from early-stage discovery through to concept definition and execution
Deep expertise in qualitative research methodologies (including ethnography, UX research, cultural analysis) and the ability to synthesise complex findings into clear, strategic direction
Experience developing growth strategies, defining new value propositions, or shaping new digital products and services in response to shifting business and cultural landscapes
An entrepreneurial mindset, comfortable operating in ambiguity, able to self-organise and bring structure to complexity, and confident in defining the path forward for yourself and your team
Exceptional communication and storytelling skills, with the ability to inspire confidence in clients and motivate teams around a shared vision
Strong cross-functional leadership skills, with experience guiding diverse teams and navigating senior client relationships with both authority and humility
A genuine passion for the intersection of business, culture, and technology
and a restless curiosity about what the future of experience design can and should look like

Job Responsibility

Own the full strategic experience design process end-to-end: from brief interpretation and problem framing, through research and insight generation, to concept definition and experience vision
ensuring every decision is purposeful, connected, and human-centred
Lead and inspire multidisciplinary teams across research, strategy, design, and technology, creating the conditions for ambitious, collaborative work while balancing output with team wellbeing
Frame client challenges with clarity and confidence, identifying the right questions before jumping to answers, and translating complexity into actionable strategic directions and experience concepts
Drive discovery and research, leading stakeholder interviews, user research, competitive analysis, and synthesis, turning findings into sharp insights and compelling strategic narratives that guide creative and design execution teams
Act as a trusted advisor and thought partner to senior clients, challenging perspectives where needed, building relationships grounded in both empathy and expertise, and proactively identifying opportunities beyond the immediate engagement
Own the development of pitches, proposals, and new business opportunities, independently and in partnership with client service teams, demonstrating a clear understanding of where AKQA can create the most value
Develop and communicate experience visions, strategic frameworks, concepts, and recommendations with exceptional clarity, both visually and verbally, for internal stakeholders and client audiences at all levels
Establish and champion human-centred design methodologies and best practices across the studio, contributing to the evolution of our processes, tools, and point of view at a global level
Coach and develop mid-level and junior team members through constructive feedback, on-the-job mentorship, and by modelling intellectual curiosity, creative ambition, and kindness under pressure

Senior Experience Designer

Senior Experience Designer to join our diverse and growing team in Singapore / T...

Location

Singapore; Thailand , Singapore City

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

8+ years of experience
Portfolio of digital work reflecting capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences
Built experience in a Digital Transformation Consultancy or Digital Agency
Extensive experience in design thinking methodologies
Use modern tools (e.g. AI) to synthesis research & conceptualise
Bake accessibility and inclusive practices
Create meaningful IA, customer journeys, user flows
Craft customer interaction & motion design
Turn insights into outcomes: prototype, test and iterate
Partner with cross-functional teams

Job Responsibility

Apply extensive experience in design thinking methodologies
Frame problems, explore, define, and deliver high-quality experiences
Use modern tools (e.g. AI) to synthesis research & conceptualise – responsibly
Bake accessibility and inclusive practices in all decisions
Create meaningful IA, customer journeys, user flows with business goals
Craft excellence in creating customer interaction & motion design
Turn insights into outcomes: prototype, test and iterate with clear business objectives
Partner with cross-functional teams across Strategy, Product, Data and Engineering
Design for cross-cultural: understanding the APAC nuances, localising flows & content

What we offer

Flexibility, with hybrid work options
Learning and development, with access to cutting-edge tools & industry experts
Medical and Dental insurance benefits
Mobile allowance

Fulltime

Senior Experience Designer

As a Senior Experience Designer, you'll be critical to every project you are on;...

Location

Portugal

Salary:

Not provided

Valtech

Expiration Date

Until further notice

Requirements

Expertise in user-centred design, strategic thinking, and facilitation of discovery processes
Strong background in leading discovery phases - from framing the challenge to delivering insights and recommendations
Expertise in qualitative and quantitative research methods, including interviews, surveys, contextual inquiries, and analytics
Proficient in facilitation techniques, running workshops, and engaging stakeholders at all levels
Experience in creating journey maps, service blueprints, and ecosystems models
Ability to translate complex problems into clear, actionable insights and design directions
Strong storytelling and communication skills
Comfortable working in agile environments, collaborating with product, engineering, and strategy teams
Passion for solving complex problems and having a curiosity-driven mindset
Mastery of craft, eager to take on new tasks

Job Responsibility

Lead and facilitate discovery phases, employing a mix of research methods, workshops, and stakeholder engagement
Plan and conduct user research, synthesizing findings into actionable insights
Develop experience maps, service blueprints, and user journeys to communicate insights
Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope
Translate discovery insights into compelling design concepts, prototypes, and recommendations
Advocate for human-centred design, influencing stakeholders
Facilitate co-creation sessions with stakeholders and users
Define and document design principles and frameworks
Support usability testing, iteration, and refinement of experiences
Mentor junior designers and contribute to the continuous evolution of our design practice

What we offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts

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Senior Strategic Experience Designer

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