CrawlJobs Logo

Senior Strategic Experience Designer

akqa.com Logo

AKQA

Location Icon

Location:
Netherlands , Amsterdam

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At AKQA (part of WPP), we believe in the imaginative application of art and science to create beautiful and performative ideas, products and services. With an entrepreneurial and collaborative approach, we craft powerful storytelling, design adaptive digital services and applications that capture the imagination, delivering meaningful returns for our clients. The Senior Strategic Experience Designer at AKQA Amsterdam leads complex, large-scale projects that create exceptional brand experiences, ones that meet real human needs, drive measurable results, and push creative boundaries. At this level, you are not just a contributor; you are a strategic leader, a trusted advisor to clients, and a shaping force within the studio. You are the ultimate orchestrator of experience direction, holding the vision, connecting the dots across disciplines, and ensuring the work is both creatively ambitious and grounded in genuine human insight. You bring a rare combination of analytical rigour and creative instinct. You help clients frame and dissect complex business problems with structure and clarity, while using design thinking and strategy to develop bold, innovative visions that drive meaningful change. You set the standard for what great looks like: in the work, in how we work, and in how we show up for our clients and each other.

Job Responsibility:

  • Own the full strategic experience design process end-to-end: from brief interpretation and problem framing, through research and insight generation, to concept definition and experience vision
  • ensuring every decision is purposeful, connected, and human-centred
  • Lead and inspire multidisciplinary teams across research, strategy, design, and technology, creating the conditions for ambitious, collaborative work while balancing output with team wellbeing
  • Frame client challenges with clarity and confidence, identifying the right questions before jumping to answers, and translating complexity into actionable strategic directions and experience concepts
  • Drive discovery and research, leading stakeholder interviews, user research, competitive analysis, and synthesis, turning findings into sharp insights and compelling strategic narratives that guide creative and design execution teams
  • Act as a trusted advisor and thought partner to senior clients, challenging perspectives where needed, building relationships grounded in both empathy and expertise, and proactively identifying opportunities beyond the immediate engagement
  • Own the development of pitches, proposals, and new business opportunities, independently and in partnership with client service teams, demonstrating a clear understanding of where AKQA can create the most value
  • Develop and communicate experience visions, strategic frameworks, concepts, and recommendations with exceptional clarity, both visually and verbally, for internal stakeholders and client audiences at all levels
  • Establish and champion human-centred design methodologies and best practices across the studio, contributing to the evolution of our processes, tools, and point of view at a global level
  • Coach and develop mid-level and junior team members through constructive feedback, on-the-job mentorship, and by modelling intellectual curiosity, creative ambition, and kindness under pressure
  • Contribute to shaping the overall culture of the Experience Design and Strategy, fostering an inclusive, intellectually ambitious environment where every voice is valued and great thinking is celebrated

Requirements:

  • Experience within a consultancy, experience design agency, or innovation environment where strategy, human-centred design, and digital innovation are central to the work
  • A proven track record of leading end-to-end experience and service design projects across digital and physical touchpoints, from early-stage discovery through to concept definition and execution
  • Deep expertise in qualitative research methodologies (including ethnography, UX research, cultural analysis) and the ability to synthesise complex findings into clear, strategic direction
  • Experience developing growth strategies, defining new value propositions, or shaping new digital products and services in response to shifting business and cultural landscapes
  • An entrepreneurial mindset, comfortable operating in ambiguity, able to self-organise and bring structure to complexity, and confident in defining the path forward for yourself and your team
  • Exceptional communication and storytelling skills, with the ability to inspire confidence in clients and motivate teams around a shared vision
  • Strong cross-functional leadership skills, with experience guiding diverse teams and navigating senior client relationships with both authority and humility
  • A genuine passion for the intersection of business, culture, and technology
  • and a restless curiosity about what the future of experience design can and should look like

Additional Information:

Job Posted:
March 13, 2026

Work Type:
Hybrid work
Icon
AKQA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Strategic Experience Designer

Senior Design Experience Lead

Barbaricum is seeking a Senior Design Experience Lead (SDEL) to serve as the Gov...
Location
Location
United States , Washington, DC
Salary
Salary:
Not provided
barbaricum.com Logo
Barbaricum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active DoD Top Secret / SCI clearance
  • Minimum 5 years’ experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for government or large-scale enterprise systems
  • Minimum 5 years’ experience with human-centered design, analysis of user feedback and behavioral data, and/or creative / brand strategy
  • Minimum 3 years’ experience providing design vision and innovation strategies to senior leadership, PMs, and product owners
  • Minimum 3 years’ experience applying modern design practices and accessibility standards (Section 508 / WCAG) and managing UI/UX testing, journey mapping, and iterative design in agile environments
Job Responsibility
Job Responsibility
  • Serve as the program’s principal design thought partner and customer-experience strategist
  • Bridge design, operations, and technology teams to align customer needs with IT, Cybersecurity, and Data initiatives
  • Lead strategic design and innovation initiatives for enterprise systems and government programs
  • Guide human-centered design processes, creative direction, and brand strategy to improve user experiences
  • Analyze user feedback and behavioral data to identify design and service improvements
  • Provide design vision and innovation strategies to senior leadership, program managers, and product owners that align with organizational objectives
  • Apply modern design and accessibility standards (e.g., Section 508 / WCAG) to ensure inclusive, user-friendly experiences
  • Oversee UI/UX testing, evaluation, and optimization in agile website and application development environments
  • Develop UX strategies incorporating journey mapping, usability testing, and iterative design
  • Support enterprise-level initiatives, including mobile and web platforms, to enhance the delivery of services and information to the military community
Read More
Arrow Right

Senior User Experience Designer

At AKQA, we believe in the imaginative application of art and science to create ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading UX from start to end of a project
  • Experience defining design systems and solving for multiple platforms
  • Experience using UCD and service design processes and techniques
  • Collaborative and pragmatic approach to work
  • Confident explaining designs and solutions to the wider team
  • A natural problem solver
  • Able to think strategically, creatively and conceptually
  • An eye for detail and strong design skills
  • Understanding of good usability and accessibility practices
  • Able to deliver work to the highest possible standards at all times - on time and within budget
Job Responsibility
Job Responsibility
  • Brief interpretation - interpret a brief, identify knowledge gaps and validate objectives and KPIs
  • Planning – help define and scope tasks and deliverables for a project
  • Contribute to overall account strategy and relationship
  • Process – understand, apply and advocate user-centred design techniques and processes
  • Understanding – interpret insights from existing and new research and apply to a project
  • Research – plan, set up, and run user testing and research, then report insights and recommendations
  • Design – craft clear presentations and UX deliverables
  • Software and tools – know the right tools to use for each job
  • Client – help create and deliver impactful client presentations
  • Management - provide informal support, guidance and mentoring to junior UX team members
  • Fulltime
Read More
Arrow Right

Senior User Experience Designer

At AKQA, we believe in the imaginative application of art and science to create ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading UX from the start to the end of a project
  • Experience defining design systems and solving for multiple platforms
  • Experience using UCD and service design processes and techniques
  • Collaborative and pragmatic approach to work
  • Confident explaining designs and solutions to the wider team
  • A natural problem solver – asking the right questions to get to the answer
  • Able to think strategically, creatively and conceptually
  • An eye for detail and strong design skills
  • Understanding of good usability and accessibility practices
  • Able to deliver work to the highest possible standards at all times - on time and within budget
Job Responsibility
Job Responsibility
  • Brief interpretation - able to interpret a brief, identify knowledge gaps and validate the objectives and KPIs
  • Planning – help define and scope the correct tasks and deliverables for a project. Contribute to the overall account strategy and relationship
  • Process – understand, apply and advocate user-centred design techniques and processes, from project initiation through to on-going product evolution
  • Understanding – know how to interpret the insights gained from existing and new research, and know how to apply these to a project
  • Research – plan, set up, and run user testing and research, then report back insights and recommendations
  • Design – craft clear presentations and UX deliverables that ultimately help create award-winning experiences
  • Software and tools – confident knowing the right tools to use for each job, and how to use them
  • Client – help create and deliver impactful client presentations
  • Management - provide informal support, guidance and mentoring to junior members of the User Experience team
Read More
Arrow Right

Senior User Experience Designer

At AKQA, we believe in the imaginative application of art and science to create ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading UX from the start to the end of a project
  • Experience defining design systems and solving for multiple platforms
  • Experience using UCD and service design processes and techniques
  • Collaborative and pragmatic approach to work
  • Confident explaining designs and solutions to the wider team
  • A natural problem solver – asking the right questions to get to the answer
  • Able to think strategically, creatively and conceptually
  • An eye for detail and strong design skills
  • Understanding of good usability and accessibility practices
  • Able to deliver work to the highest possible standards at all times - on time and within budget
Job Responsibility
Job Responsibility
  • Brief interpretation - able to interpret a brief, identify knowledge gaps and validate the objectives and KPIs
  • Planning – help define and scope the correct tasks and deliverables for a project. Contribute to the overall account strategy and relationship
  • Process – understand, apply and advocate user-centred design techniques and processes, from project initiation through to on-going product evolution
  • Understanding – know how to interpret the insights gained from existing and new research, and know how to apply these to a project
  • Research – plan, set up, and run user testing and research, then report back insights and recommendations
  • Design – craft clear presentations and UX deliverables that ultimately help create award-winning experiences
  • Software and tools – confident knowing the right tools to use for each job, and how to use them
  • Client – help create and deliver impactful client presentations
  • Management - provide informal support, guidance and mentoring to junior members of the User Experience team
Read More
Arrow Right

Senior Product Experience Designer

Adyen is looking for a Senior Product Experience (PX) to join our international ...
Location
Location
United States , Chicago
Salary
Salary:
180000.00 - 243000.00 USD / Year
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Bachelor or Master Degree in interaction (product) design or related fields (including information design, conversational AI, etc)
  • Have 5+ years of experience designing complex hardware/software solutions, preferably in SaaS or B2B products, with a proven ability to simplify intricate workflows and enhance user experiences
  • A strong sense of mission: Taking responsibility for the success of the company and our customers by setting high standards, taking ownership, and fostering collaboration
  • Curiosity-driven growth: Maintaining curiosity and continuously seeking new insights and advancements. By taking thoughtful risks and learning from failures, we drive growth, adaptability, and meaningful innovation
  • Thriving through uncertainties: Embracing new challenges and shifting landscapes with a positive outlook, we adapt swiftly and effectively. By staying flexible and proactive, we turn uncertainty into a driving force for sustained progress and meaningful results
  • Action with intent: At the heart of design is solving meaningful problems—whether emotional, practical, or social. We focus on identifying what truly matters and crafting solutions that drive measurable business and user outcomes, avoiding iterations that fail to make a real impact
Job Responsibility
Job Responsibility
  • Deeply understand and own the user experience (UX) for complex product ecosystems. Strategically incorporate advanced technology (such as AI) to enhance customer experience where it delivers measurable value, and align design solutions directly with quantifiable customer goals, rigorous business objectives, and identified user needs
  • Partner closely with Product, Technology, and Data Analytics teams to jointly define and articulate a cohesive short-term tactical roadmap and a compelling long-term strategic vision for our products
  • Leverage and champion advanced data-driven insights (qualitative and quantitative) to design simple, intuitive, and highly accessible interfaces. Lead by example in fostering a data-informed culture while solving sophisticated user problems with elegant solutions that measurably drive impactful business initiatives and elevate overall product quality
  • Proactively raise the bar for quality across the product experience, spanning design, research, and content, while streamlining processes and maximizing team efficiency to help Adyen reach its full potential
  • Actively seek feedback and foster co-creation with cross-functional partners (Engineering, Product, Operations) throughout the product experience design lifecycle. Drive strategic improvements by maintaining high transparency and continuous learning
  • Strategically document and share work in progress, ensuring maximum transparency and maintaining critical alignment across all dependent teams
  • Effectively articulate solution decisions, methodologies, and the tangible value they deliver to the PX team, cross-functional partners (Product, Engineering, Data Analytics), and senior business stakeholders
  • Mentor, coach, and inspire fellow team members by setting new, elevated standards of design quality and actively driving strategic knowledge sharing across the entire organization
  • Fulltime
Read More
Arrow Right

Senior Service Designer

Service Designers are responsible for the design of systems made of people, digi...
Location
Location
United States , San Francisco
Salary
Salary:
100000.00 - 150000.00 USD / Year
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of professional service design experience
  • Highly developed design skills, demonstrated in your portfolio of recent work
  • Confident presentation and storytelling abilities
  • Experience collaborating in multifunctional teams as the service design lead
  • Proficiency with contemporary design and prototyping tools and methods
Job Responsibility
Job Responsibility
  • Drive the design of systemic interventions in complex, multi-partner ecosystems
  • Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviors, relationships, workflow and processes, and drive decision making
  • Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
  • Utilize experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
  • Advocate service providers as much as service users and communication objective in mind
What we offer
What we offer
  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief
  • Fulltime
Read More
Arrow Right

Experience Design Leader

Aquent is partnering with a leading global organization at the forefront of enha...
Location
Location
United States , San Jose; New York
Salary
Salary:
80.75 - 89.72 USD / Hour
aquent.com Logo
Aquent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 12 years of relevant work experience in user experience design or a related field
  • Bachelor’s degree or equivalent practical experience
  • Demonstrated ability to design, evaluate, and select process, product, and service improvements based on a thorough understanding of user and customer needs and industry trends
  • Proven track record of collaborating effectively with diverse teams to implement global process improvements based on user insights, coupled with experience mentoring junior team members in user-centered design practices
  • Exceptional ability to influence decision-making at the senior leadership level, driving strategic alignment and adoption of design principles
  • Extensive business expertise in performing highly complex digital and physical product and service design
  • Strong leadership capabilities with experience leading major business projects within an Experience Design context
  • Excellent communication, problem-solving, and teamwork skills
Job Responsibility
Job Responsibility
  • Leading complex projects that significantly enhance user experiences across diverse digital and physical platforms
  • Mentoring and guiding junior team members, fostering a culture of user-centered design excellence and continuous learning
  • Developing and articulating clear, compelling objectives that translate user insights into tangible results and meet organizational goals
  • Influencing critical decision-making processes at the senior leadership level, advocating for user needs and strategic design direction
  • Driving the design and support for key strategic experiences, ensuring content and design align with overarching business objectives
  • Performing highly complex design work for digital and physical products and services, leveraging extensive domain knowledge
  • Developing and delivering innovative strategies that benefit both customers and product users, setting new benchmarks for engagement
  • Leading major business projects that significantly impact the Experience Design function and broader organizational success
  • Designing, evaluating, and selecting process, product, and service improvements based on a thorough understanding of user and customer needs, coupled with deep industry trend analysis
  • Collaborating with cross-functional teams to implement global process improvements rooted in user insights
What we offer
What we offer
  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match
  • free online training through Aquent Gymnasium
Read More
Arrow Right

Experience Designer

Experience Designers at AKQA apply empathy, systems thinking, and craftsmanship ...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Apply solid user experience and usability principles while looking for opportunities to innovate
  • Demonstrate excellent knowledge of all aspects of the UCD approach and the ability to apply them flexibly across a variety of project types
  • Able to contribute at a high level to the overall strategic client approach, taking into account relevant marketplace, consumer and technology factors
  • Able to use/introduce more advanced UCD techniques (rapid prototyping, remote testing etc.) to improve efficiency in the user experience process and the quality of the solution
  • Able to develop solutions for a wide variety of touchpoints, platforms and devices including mobile, web, kiosk, social, physical, etc.
  • Lead User Experience work streams on large-scale and complex projects
  • Promote collaborative work practices, and identify opportunities to improve quality and increase efficiency through collaborative design
  • Demonstrate cross-functional understanding
  • clearly articulate purpose and value of other disciplines within Strategic Services, identifying when their input is needed
  • Collaborate with the client and with various teams within AKQA. Ability to lead workshops and manage mid to senior stakeholders. Experience of nurturing client relationships
Job Responsibility
Job Responsibility
  • Draw together client, business and customer/end-user requirements, within an understanding of the technical delivery environment, to develop a blueprint for the solution
  • Act as the user-centered glue that binds together business, creative, and technology into a harmonious collaboration—facilitating design workshops, working with multi-disciplinary teams to deliver award-winning, impactful work
  • Produce meaningful work for world-class companies
What we offer
What we offer
  • Opportunity to work in one of the world’s most vibrant and beautiful cities
  • Access to a network of specialists across the global network of studios
  • Work in an environment that fosters a dynamic and meritocratic culture, surrounded by some of the brightest minds in their fields
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy