Senior Strategic Engagement Manager

• Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
• Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
• Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
• Facilitate a deeper level of engagement with Advisory Services customers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

• 10+ years of experience within SaaS companies
• 5+ years of Services or Success customer-facing roles
• Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
• Customer discovery/value realization skills
• Experience identifying and interpreting themes from customer data
• Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
• Experience helping an organization adopt an Atlassian product or similar product
• Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Foundational technical skills and familiarity with Atlassian solutions

• health coverage
• paid volunteer days
• wellness resources