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Reporting to the RVP, Strategic Account Rest of Asia, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on North Asia enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.
Job Responsibility
Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce and fintech companies
Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio
Serve on a cross-functional account team with representatives from product, finance, support, and services teams
Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
Requirements
More than 10 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers
Experience in supporting Chinese territories with coverage of DeFi (cryptocurrency) enterprises
Accountable for relationship management, cross sells, upsells and solutions consulting
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
Analytical account development strategy based on using data to find opportunities and prove value
Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC
Entrepreneurial mindset with appetite to define processes and build programs
Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in North Asia (Hong Kong & China)
Bachelor’s Degree or equivalent years of experience
Fluency in Mandarin (speaking and writing) is desired to work with the Chinese customers
Nice to have
A Bachelor’s degree or equivalent experience
CDP & CPaaS experience is highly desirable
Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience
An understanding of the customer experience (CDP + CPaaS) business model
Experience managing High Tech Chinese enterprises, including DeFi & cryptocurrency