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Stytch Logo Stytch · IT - Software Development

Senior Strategic Account Executive

United States · Job Posted May 27, 2026
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Job Description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! See yourself at Twilio. Join the team as Twilio’s next Senior Strategic Account Executive, Martech ISV.

Job Responsibility

  • Cultivate the continued growth of key use cases by our strategic Martech ISV customers on the Twilio platform, especially in our messaging and email products
  • Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expanding business into new use cases, and winning new Martech ISV customers to the Twilio platform
  • Partner cross functionally with services, product, and finance to develop and execute long range account plans
  • Act as the voice of the customer to Twilio’s product, finance, and carrier relations teams
  • Be an active expert in the AI, data, and communications spaces - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization
  • Ensure Twilio delivers an exceptional level of customer experience cross-functionally, managing critical escalations and designing account support strategies for maximum customer satisfaction and retention
  • Deliver strategic outcomes in long term, high stakes negotiations which effectively capture long term growth for both Twilio and the customer

Requirements

  • 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers
  • Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
  • Analytical account development strategy based on using data to find opportunities and prove value
  • Demonstrated track record of managing business forecasts and financial models for 8-figure deals and annual revenue under management
  • Entrepreneurial mindset with appetite to define process and build programs
  • Record of delivering market driven results, especially to scale and enterprise customers
  • Excellent verbal and written communication skills (English)
  • Bachelor’s Degree or equivalent years of experience

Nice to have

  • Builder mindset with demonstrated ability to align technical potential with successful sales outcomes
  • Previous experience in technical engineering disciplines, especially Sales engineering or FDE preferred
  • Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
  • Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments
  • Software, SaaS, CPaas or PaaS experience
  • Demonstrable fluency in using AI for personal efficiency or wide problem analysis

What we offer

  • competitive pay
  • generous time off
  • ample parental and wellness leave
  • healthcare
  • retirement savings program
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