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Senior Storage Engineer

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Senior Storage Engineer - 3PAR, SAN. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Job Responsibility:

  • Provides Operate, Admin and Consulting support on Storage & Backup infrastructure and the Operating system
  • Provides technical input, solutions, and recommendations to deal pursuit
  • Engaged in and provides support for transition/ transformation efforts
  • Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation
  • Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors
  • Works with the key customers and/ or internal businesses/ end user representatives to retain customers and build the business
  • Resolve customer’s issues via the telephone, email or remote sessions
  • Reproduce issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans
  • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
  • Leverage internal technical expertise to provide the most effective solutions to customer issues
  • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
  • Provide consulting support in his/her area of expertise
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents
  • Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis
  • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board
  • Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 8 years of experience in Storage & SAN
  • Strong knowledge & relevant experience on HPE storage products (3PAR, Alletra MP, Nimble, Primera, MSA)
  • Knowledge on server/operating system technology and good understanding of other domains such as storage/SAN/networking/database
  • Flexible to work in 24X7 support environment
  • Strong Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting of the storage skills - Storage, SAN
  • Adequate knowledge on HPE storage (3PAR, Alletra MP, Nimble, Primera, MSA)
  • Firmware and management experience on above Storage
  • Good experience on Cisco and Brocade SAN switches
  • Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors)
  • Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
  • Disaster Recovery planning and conducting DR tests
  • Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
  • Linux Vulnerability assessment and Mitigation
  • HPE Service Guard cluster on Linux and in Integration with Database and ERP Solution
  • Knowledge on Patch deployment solutions – Redhat Satellite , SuSE Manager
  • Troubleshooting performance related issues on HW and Operating system
  • Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX
  • Should be ready to work in 24x7 rotational shifts and on weekends
  • Good written and verbal communication skills (Mandatory)
  • Zeal for going the extra mile to solve customer issues
  • Complex troubleshooting experience and Logical Problem-solving approach
  • Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

  • Relevant certification on the latest track like will be an added advantage
  • ITIL certification is an added advantage
  • Certification on SAN, Storage
  • Certification on any of the Zerto/Vault, CommVault, Veeam, Cohesity
  • Operating Systems Knowledge – administration and support on VMware, Windows HyperV
  • Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
  • Tools Knowledge on ServiceNow
  • Must achieve excellent customer satisfaction
  • Take ownership and work with high productivity and efficiency
  • Support other team members and seek their advice to make decisions on complex issues
  • Deliver trainings when required
What we offer:
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal & Professional Development: specific programs catered to helping you reach any career goals
  • Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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